MTBank

Rating 4.4
398 ratings
Rate this place

131 review

Level 14 Local Expert
December 24, 2024
Few managers
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Level 8 Local Expert
December 24, 2022
Do not use this bank in any case! ***. I transferred 100 rubles to their card, they credited 2800byn. The course on the website and in the application is 0.37, and they enrolled 0.29 each. I lost 30% of the amount. The support service is disgusting.
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Level 8 Local Expert
May 14, 2023
There's a big queue. You'll get on your ticket in about 30 minutes. And the specialists are professionals in their field.
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Level 4 Local Expert
August 5, 2022
Fierce game in this jar. In the middle of the working day, 2 girls work. At the same time, jobs range from 1 to 9. Once I came to pick up a ready-made card, I sat for an hour, 3 people passed, 7 more in front of me. On the second day, I took 4 people in an hour. Is there really no one to work? There is no such burden in any branch of Belarusian banks
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Level 10 Local Expert
February 24, 2024
Quickly and efficiently served.
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Level 5 Local Expert
August 24, 2022
Huge queues. I still haven't picked up the card. They probably don't really need clients. For some reason, they can't send the card to the nearest branch by mail either. I ordered a "shopper" card, decided not to pick it up. I wasted my time on the road.
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Level 19 Local Expert
October 6, 2021
A very cool bank, always a good rate from all banks located nearby. There are queues in the evening, but in the afternoon you can safely serve yourself.
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Level 4 Local Expert
August 3, 2022
Customer service specialists work very slowly. It takes from 20 to 40 minutes per client. It is impossible to order a coupon without being a bank customer. The queue is always huge, you need to count on 3-4 hours.
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Level 8 Local Expert
October 1, 2022
The service is so slow, it's just terrible....on Saturday, two employees barely move, and in general there are just two of them, how can this be? Pick up a bank card, 1.30hours in line, is that okay?
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Level 21 Local Expert
May 28, 2022
I respect MTBank, because I have been their client for many years. There are professionals who can always be consulted and receive an exhaustive answer.
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Level 5 Local Expert
March 12, 2024
Excellent department with service
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Level 5 Local Expert
June 13, 2022
Just like Irina, I waited in line for an hour and a half just to pick up the card. It's a pity for the time spent, the work is not optimized, there are no complaints about the bank. But for wasting 1 star for an hour and a half thanks to the bank, do something. Expected on June 13 from 13.29 to 15.23
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Level 17 Local Expert
January 11, 2023
I came in somehow stupidly, they gave me a halva card, now I owe money to the bank, I pay half the rent every month, people don't go, you'll stay without pants
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Level 9 Local Expert
August 16, 2023
Excellent staff. Hence the same service. Beautiful
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Level 9 Local Expert
October 23, 2022
Everything is polite, beautiful, neat, but on weekends there is a queue even for coupons.
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3
Level 7 Local Expert
October 9, 2023
Very long queues on weekends and few staff
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Level 12 Local Expert
October 13, 2023
Very long queues, otherwise everything seems to be neat, more workers are needed for this place
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Level 20 Local Expert
September 15, 2022
I used to be a regular customer of this bank, but times are changing and we need to keep up with the times. Rather than stay afloat and settle for old products .
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Level 11 Local Expert
October 12, 2024
For a very long time
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Level 11 Local Expert
December 29, 2022
A wonderful bank, excellent service, although now probably a few prices have risen, a large influx of our citizens .. Now the commissions are high, but they do it quickly, an unnamed visa or MS is right with you
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Level 6 Local Expert
September 1, 2022
The speed of customer service is no. To get an unlucky card, you need to wait in line for more than an hour. Normal banks send them by mail and even remotely issue them, if they have a bank account
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Level 9 Local Expert
July 28, 2022
There was an unpleasant story with the mother bank about closing the halva card, the manager did not really explain anything, it turned out that he had to pay for something again. In my case, I ran into a not very competent manager
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Level 30 Local Expert
November 26, 2022
Fast service. Easy to find. - It is unrealistic to sign up for a solution to the issue, just take the queue number at the bank!
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Level 6 Local Expert
December 9, 2022
You can top up your card through the info kiosk only in BYN, you have to stand in line if you need to top up in USD.
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Level 3 Local Expert
May 4, 2022
To pick up the card in 2 minutes of the specialist's work, you need to sit for more than an HOUR!!! Out of 5 jobs, only two are working!!! If there's no one to work for, why doesn't the boss help? Disgusting!
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Level 9 Local Expert
January 30, 2023
Illiterate specialists. They can't connect more than two words. They say memorized phrases. I couldn't solve my question.
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Level 13 Local Expert
December 15, 2023
The queue for specialists is not moving, specialists are walking around the department, smiling. I went to another department...
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Level 29 Local Expert
July 2, 2022
The charm is wonderful, it does not work in the bathroom, but it is so clean, fresh and good
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Level 5 Local Expert
May 2, 2024
Top free water
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Level 20 Local Expert
September 17, 2022
There used to be a cash-in ATM where you could top up your card 24/7/365 Now this is not the case, only according to the bank's operating mode
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1
July 2, 2022
I went to change the dollars, they said they were allegedly dirty, although the bills were clean, I went next to the prior bank and changed them and did not say a word
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Level 14 Local Expert
December 19, 2022
Excellent and polite staff, only during the last visit it was struck that the water cooler was standing, and there were no cups, I had to drink directly from the tap :) (joke)
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Level 5 Local Expert
May 1, 2024
Permanent queues
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Level 15 Local Expert
May 12, 2022
The space is not very conveniently organized. The workplaces are located any way. Probably because of the limited space.
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Level 8 Local Expert
May 2, 2024
Queues. Regularly. Long waiting time. There is 1 cash register.
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Level 10 Local Expert
September 2, 2022
Experienced, competent, competent and attentive staff.
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Level 15 Local Expert
August 23, 2022
The bank is in a great location. I always have time in time, if I need to solve all the issues there, it is always solved quickly and easily.
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Level 10 Local Expert
June 10, 2022
Fast, skilled and accurate is probably the motto of this bank. I am very satisfied and am a client of this company.
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Level 22 Local Expert
June 19, 2022
Everything is fine, but there is no wi-fi and the staff is tired, quite silent... Maybe it's just bad luck
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Level 5 Local Expert
December 6, 2021
Pleasant good service will always prompt and help respectful communication
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Level 13 Local Expert
February 8, 2023
Polite staff. They help with solving issues.
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Level 8 Local Expert
August 11, 2022
The service in the bank is excellent, they will always help and prompt
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Level 8 Local Expert
September 15, 2023
As always, there are kilometer-long queues
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Level 6 Local Expert
September 15, 2022
It's a small room, the ticket offices work as they want. Queues are gathering out of the blue.
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Level 12 Local Expert
October 9, 2021
Blocked the card because the deadline has expired. I had to go to the department and pick up a new one. We waited in line for more than half an hour. Since there is only one specialist working. The queue behind us was even longer
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Level 16 Local Expert
January 9, 2022
Cool bank! But make access to the ATM around the clock, please (they are in the vestibule, just do not close one door.
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Level 30 Local Expert
September 15, 2022
A good bank, competent and attentive staff
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Level 9 Local Expert
April 29, 2024
Comfortable
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Level 5 Local Expert
November 21, 2022
The bank is normal, the service is standard, there were no problems
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Level 15 Local Expert
February 21, 2022
A wonderful bank, a wonderful branch. Responsive specialists.
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