МТС

4.8

1270 ratings

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Adams Olashile

Level 7 Local Expert

Quite professional and helpful staff.. Moderate parking space. Great service and excellent customer relations

Anastasia S.

Level 2 Local Expert

The problem was solved quickly, I did not wait long in line, pleasant communication and service, excellent quality and a wide range of goods, spacious Parking in front of the building

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Natka Soyka

Level 2 Local Expert

I visited your center today! Great impression from the staff! Professional approach to visitors! The work is done quickly and efficiently ! Competent advice, clear and fast, and all this is accompanied by warm smiles! I got all the answers! I consulted, looked at the product, and took it away!!! Thank you for the excellent service! Special thanks to the consultants in the gym, the boys, and special thanks to Alexander Logoysky!!! A warm-hearted light-hearted Man!!! The mood after talking and working with this employee for the whole New Year's Day!!! I ask the management to reward these employees if possible!!! Thanks! Good customers and Happy New Year MTS company!!! (and they gave me a gift!)))

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Лариса К.

Level 4 Local Expert

I bought a phone. Excellent service. The consultant (to my great regret, I did not remember the name) was in his place: he told me everything, showed me, compared the phone models of interest, closed the objections, selected the best option in the price segment and based on my wishes. The purchase was also processed promptly at the checkout. I was satisfied with my visit to the MTS salon.

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Артём Ладохин

Level 12 Local Expert

Excellent service. There were a lot of people who let go very quickly. The girl quickly solved my problem. And the consultant guy explains the advantages of phone models very clearly, not forgetting to focus on promotions. Well done.

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Космынева Елена

Level 3 Local Expert

The organization is not responsible for its product at all!!! We bought a robot vacuum cleaner almost 2 years ago.An installment plan was arranged.And there was a breakdown after the warranty period.We delivered the broken vacuum cleaner to the communication salon, which was actually suggested to us by the consultant when purchasing this product.But we were told that after the end of the warranty, the seller is not responsible.They don't know where to repair it, and they don't know what to do with it.You bought a toy for fifteen hundred and you can throw it away.But the main thing is to pay in installments and disconnect from their communication services is also prohibited, and if you disconnect, you will pay a penalty. Unexpectedly unpleasant! I will never contact this organization for shopping again, and I will not recommend it to my friends!And I will definitely refuse communication services. MTS should learn from A1.

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moon night

Level 17 Local Expert

After the renovation, the communication salon has become even more beautiful, waiting is now convenient to spend on sofas. Convenient location of the operators. Payment terminals that accept both coins and banknotes, which is very convenient. It is convenient to view phones and their characteristics on the stands. Consultants also help in choosing a smartphone.

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Барановский Максим

Level 30 Local Expert

A modern mobile operator's service, but employees standing in the sales area should know not only the characteristics of the product, but also where the legal entities are serviced.

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Болт Р.

Level 3 Local Expert

I would like to thank consultant Alexey very much. He correctly showed the difference between the phones and focused on the best offer, which I could not even think about. The smartphone is fast, bright and very cool on camera, thanks for the infinix

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DeniSich

Level 17 Local Expert

I left a pre-order for a device that should be available soon. They sent a message that they would provide information about the receipt of the goods to MTS. After a week, I went to the central office, the device is on display, that is, they simply ignored it. That's why I bought it at another store.

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Андрей Х

Level 3 Local Expert

Dear users, I want to warn you against this problem that I am facing. I purchased a Samsung a05 5g phone. During its operation, such a problem was discovered, namely the incorrect operation of GPS. I have repeatedly addressed this problem, and I have been given a number of recommendations for this, such as disabling unstable networks like 4D and 5d, resetting to factory settings, replacing the SIM card, and more. None of this helped to solve the problem. Then I handed over the phone, and they gave me a replacement phone. BUT WHAT WAS MY SURPRISE! GPS doesn't work in this phone either (the phone is also a Samsung brand). I applied again, they brought me about 5 Samsung phones (replacement ones) and we started testing them, and LO and BEHOLD! Of the five phones, one of them is working fine. Then the phone was returned to me from the service center with the conclusion: "the phone has been reset to factory settings, no defects have been detected." And before picking up the phone, I tested it together with an MTS specialist, and as you can already guess, the problem did not disappear. I got the impression that this was a Samsung problem, and my assumption was confirmed. Namely, as an experiment, I suggested that a specialist take a new phone from a Samsung window and test it. The result was predictable, the GPS doesn't work there either. I returned the phone under warranty again and today I received a reply that the phone was removed from warranty due to how much is on the camera))) It's just some kind of mockery. A complaint was left and I asked Consumer Rights for help.The phones were tested by the GPS test app. People who have the same problems with navigation, install the program, test it and file a complaint, together we will achieve justice, it's kind of hard to fight the corporation alone. P.S. I work as a taxi driver and for me this feature in my phone is my income and a means of survival.

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Андрей Александров

Level 7 Local Expert

I'll start with the fact that the company just got arrogant and the prices are very expensive, I asked for a reduction in the price of the Internet (inv group 2 is not working), I got the answer that the company does not have such a service, that is, everyone does, but MTS does not? I immediately went to Beltelecom and received an offer 2 times cheaper!!! Dosvidos sucks MTS!!!

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Роман

Level 10 Local Expert

Good service and the place itself. The staff is excellent, they will prompt you, help you with the choice, and tell you what you will be interested in. Sometimes, however, the staff behind the counters is very active and tries to offer you any product or promotion as much as possible, although you immediately answer "no", but this does not stop them.

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Татьяна

Level 4 Local Expert

A wonderful salon, with each request the issue is resolved quickly and efficiently, the specialists also helped in choosing a vacuum cleaner, they were very satisfied

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Дмитрий Лопаткин

Level 3 Local Expert

We bought a phone there is a lot of choice, well, the prices are different, who likes what they served quickly despite the large number of people!

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Вероника Коржилова

Level 6 Local Expert

Here I am faced with the most terrible service in my life! They are not responsible for the equipment they sell. There is an agreement with the new warranty service and they write to everyone in the certificates that they have been removed from the warranty, as a result of mechanical damage (external), which in fact is not present! Visually, there is also no! Then they just poke this act and say they can't do anything!

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Виталий Гончаренко

Level 29 Local Expert

One of the largest mobile phone shops in Vitebsk. A large selection of various household appliances and various services.

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Фролов Юрий

Level 5 Local Expert

I changed the review from 4 stars to 5 stars. Comrades are growing up. It suits me. There are no big queues, the consultation is excellent. Sometimes I want a discount) as the most "long-playing" client) but alas)

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Ольга Балаканова

Level 12 Local Expert

I have been using MTS services for many years. I like everything. Polite consultants work in the salons, excellent promotions are held. There are some disadvantages, but how without it? I can only wish you prosperity and further growth.

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VIP

Level 2 Local Expert

The only entrance to the MTS parking lot is blocked by snow removal equipment. They put it across and blocked the only entrance. We were driving across town to get a new iPhone for my birthday. As a result, the grandmother of the worker jumped out and said that they would leave, the equipment was working, leave. Why don't you send an SMS notification that you won't arrive at MTS by private transport until a certain time, since the parking lot is not working and there is no check-in????

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кирилл а.

Level 7 Local Expert

Disgusting attitude towards customers. In order to resolve the issue, I had to visit 3 branches in a month, although in the end they had to be in the first one.

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Екатерина Л.

Level 3 Local Expert

Wonderful staff, high-level service, told everything in an accessible way, made a reservation for the selected product. Thank you for your work, it's nice to go where you are welcome. ☺️

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916272 Леся

Level 7 Local Expert

We went shopping 3 times, got to one employee Irina Alexandrovna, the best employee, a person who knows his business, very carefully selected the goods, advised.It's nice to shop with such employees, I want to come again!

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Вадим Поляков

Level 7 Local Expert

Expensive, the Internet is bad

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Наталья Молчанова

Level 3 Local Expert

I would like to express my gratitude to Specialist Anatoly Varvashevich for his excellent work, professionalism, absolute confidence and clarity in solving my question. I would also like to mention Anatoly's sensitivity, delicacy and willingness to help. It is very pleasant to deal with such a competent specialist.

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Григорий Каптур

Level 12 Local Expert

We came to visit my mother. Accordingly, we bought an MTS SIM card, took a coupon, and waited no more than 1 minute!!!! We were offered a SIM card! They even inserted a SIM card into the phone. Pleasant, polite, friendly staff! Very nice!

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Анжела Савастьянова

Level 7 Local Expert

They are politely served, they will advise which model is better to take.well done.

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ВАДИМ И.

Level 5 Local Expert

Everything is very good, and the service, and the interior, and the choice of goods, only the automatic money acceptance machine logs the bills, does not take the bills, and the sensor does not work.

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Оксана Ковалева

Level 2 Local Expert

We bought a restored iPhone, as a result, when we came home, the phone stopped seeing the network , they took it to the MTS salon , they said that they needed to send it to the service center , after 2 weeks the phone was returned , the problem was not confirmed, (after the service center the phone worked) they took the phone away did not have time to bring the network home again , the phone had to be returned again to the service center. A week later, the phone was returned and the problem was not confirmed again , the son took the phone , but did not manage to reach the stop as the network disappeared again, the phone is in the service center again , we are waiting for an answer this time. Very upset .

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Виталий

Level 9 Local Expert

All my visits to this salon evoke only positive emotions. Everything is clear, fast, understandable. Respect to the staff only. If you have any questions, I know where to turn and they will definitely help me.👍

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Галина Долганова

Level 10 Local Expert

All issues were resolved quickly and without delay.The high professionalism of the specialist Anatoly Sergeevich Varvashevich impressed me with his endurance, calmness and desire to help and teach me, far from a young woman, to use the gadget on my own....The entire MTS service has creative success and more customers...

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Андрей

Level 16 Local Expert

The service is average in terms of time. There are a lot of people all the time. The choice of mobile phones is decent. Everything can be tested and viewed. Consultants help with the selection. I just don't think there's enough air conditioning. Maybe that's how I got there.

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Денис Беседин

Level 9 Local Expert

A great place to choose a phone, you can also choose a TV, but there is less choice, excellent consultants.

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Оля

Level 12 Local Expert

When purchasing equipment through this salon ( robot vacuum cleaner ) , when there were problems with this equipment , the service center in the conversation ( which is recorded by the way ) already says that the product has a defect ( that they have such a problem in a breakdown ) It turns out that the communication salon is already selling obviously not high-quality goods . When contacting the Service center , the specialist did not even turn on the equipment ( the problem remained when receiving the equipment ) , the specialist referred to a low-quality product already .

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Екатерина Бойко

Level 9 Local Expert

The main building of MTS in Vitebsk is well arranged, within walking distance, the staff is good, qualified. There are no complaints. Thanks for the services.

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Катя Л.

Level 5 Local Expert

Very slow service , the queue is not moving . We sat for forty minutes and couldn 't buy anything . We should have been 325

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DerStahlRatt

Level 8 Local Expert

I was passing through for the first time. A large building, about 8-10 windows with specialists. While waiting in line, you can get acquainted with the product. There are also terminals to top up your account. The specialist helped to sort out my question and advise on it, for which she is grateful

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spartak-koiro

Level 10 Local Expert

When we bought the phone, we were assured that it was very good. As a result, after 2 weeks they went to change it under warranty but said they couldn't do anything. The service is just terrible. I do not advise you to take equipment there.

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veranika-bisyukova

Level 11 Local Expert

It was the first time , and I really liked it. Consultants, but a large hall , but small storefronts are not convenient

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Анна Серякова

Level 8 Local Expert

Spacious office, coolness in the heat. The service is good.

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Макc

Level 4 Local Expert

A good store with a good assortment. Responsive sellers and prices don't bite.

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Виктор

Level 5 Local Expert

A good cent of sales and customer service, they will always help with the choice of equipment. The staff is polite and professional! Thanks!!!!

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Alexandr Trebnikov

Level 12 Local Expert

The staff is excellent, and the waiting time in the queue is disgustingly long.

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Татьяна Мир

Level 2 Local Expert

Before inserting customer SIM cards into other phones (even if it is a work phone) You need to check with the cardholder if this is necessary.

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Alexey Z

Level 9 Local Expert

About the pros: here you can solve any issue, both for an individual and a legal entity, regarding service and communication. Cons: it seems that the building is large, but there is catastrophically little space inside, the customer waiting area is small, the electronic queue machine is in an unobvious place. And of course the service: there are 10 specialists, and 2-3 really smart and knowledgeable people, from which a trivial question results in a half-hour deaf phone.

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Роман Ермаченко

Level 3 Local Expert

The quality of service is the worst of the worst. I connected the eSIM. They said it would start working tomorrow at 10 a.m. (since the transition was from another operator), as a result, the SIM card partially earned. Inbox and internet. But the outgoing call writes a call failure. I contacted the office. All the experts there shrugged their shoulders. I've tried everything I can. As a result, clicking the network modes. The call is working. But it was enough for a day. After that, the call failed again and that's it. I contacted the specialists through my mts. They told me that there was nothing they could do to help, contact the office. I went to the office. There, once again, all the experts thought together. And they didn't come up with anything. And they started referring to the phone (the phone was bought new 5 days ago. At the dealer's office) they said come with a passport, we will make a replacement, etc. And once again, I am out of touch due to MTS. I will have to change the operator. And I will not recommend anyone to contact MTS

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alya kashina

Level 13 Local Expert

We were here recently and wanted to take an iPhone in installments, and as a result, the consultant from A to Z drove this brand (I have an iPhone myself and everything works fine, and not as the consultant said), in the end we bought some incomprehensible Android for 500 Belarusian rubles, which the consultant gave us.I bet it will break in a year))

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Семён Семёнович

Level 30 Local Expert

Large parking lot. Convenient location. But it takes a long time to wait.

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Марина

Level 7 Local Expert

I left a phone reservation for this salon through the online store, arrived, stood in line, and they sold it. There was no such thing anymore

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DeniSich

Level 5 Local Expert

My wife and I came to connect the e-sim to the watch. The girl tried to do something for a very long time, then called for help, eventually they connected. We came home and noticed, uh, that the call was not going through, even though the clock was showing the connection. They returned, explained to another employee the essence of the problems that the girl connected the network, but did not activate the calls. It seems nothing like that, but we came twice and spent more than two hours in total time.

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МТС

323 reviews