МТС
277 reviews
February 12, 2024
Quite professional and helpful staff.. Moderate parking space. Great service and excellent customer relations
November 19, 2024
We went shopping 3 times, got to one employee Irina Alexandrovna, the best employee, a person who knows his business, very carefully selected the goods, advised.It's nice to shop with such employees, I want to come again!
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January 1
A wonderful salon, with each request the issue is resolved quickly and efficiently, the specialists also helped in choosing a vacuum cleaner, they were very satisfied
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November 15, 2024
Excellent service. There were a lot of people who let go very quickly. The girl quickly solved my problem. And the consultant guy explains the advantages of phone models very clearly, not forgetting to focus on promotions. Well done.
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August 24, 2024
I have been using MTS services for many years. I like everything. Polite consultants work in the salons, excellent promotions are held. There are some disadvantages, but how without it? I can only wish you prosperity and further growth.
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March 24
Most of the time, everything is fine. But there is one consultant who shows by his whole appearance that the client cannot be right. Condescendingly makes it clear that you just don't understand something, although the fact is that he doesn't listen well)
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October 4, 2024
After the renovation, the communication salon has become even more beautiful, waiting is now convenient to spend on sofas. Convenient location of the operators. Payment terminals that accept both coins and banknotes, which is very convenient. It is convenient to view phones and their characteristics on the stands. Consultants also help in choosing a smartphone.
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September 10, 2024
Wonderful staff, high-level service, told everything in an accessible way, made a reservation for the selected product. Thank you for your work, it's nice to go where you are welcome. ☺️
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November 8, 2024
A good store with a good assortment. Responsive sellers and prices don't bite.
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September 6, 2024
I would like to thank consultant Alexey very much. He correctly showed the difference between the phones and focused on the best offer, which I could not even think about. The smartphone is fast, bright and very cool on camera, thanks for the infinix
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October 19, 2024
We bought a phone there is a lot of choice, well, the prices are different, who likes what they served quickly despite the large number of people!
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July 15, 2024
All my visits to this salon evoke only positive emotions. Everything is clear, fast, understandable. Respect to the staff only. If you have any questions, I know where to turn and they will definitely help me.👍
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May 26, 2024
A good cent of sales and customer service, they will always help with the choice of equipment. The staff is polite and professional! Thanks!!!!
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August 22, 2024
It was the first time , and I really liked it. Consultants, but a large hall , but small storefronts are not convenient
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February 22
Friendly attitude towards visitors. Attentive, professional.
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February 10, 2024
Terrible service. My husband gave me a phone for the birth of my daughter, an iPhone 15 pro, they gave it away under warranty three days later, because the charger was leaving, they said they would call back in two weeks, they called back and said that there was no defect, maybe it was in the block, they said to take the block and come to change the block and pick up the phone. When my husband arrived, to say that he was not himself is not to say anything. The charger was moving away, and it's not about the block, but about the cord, which they didn't even check, because there were no problems with the Chinese cord. When the husband started to get indignant, the consultant shrugged and said, "you can solve the problem by buying a new cord." When asked what was checked at the service center, the consultant shrugged her shoulders. Her husband tells her, "ie, I gave five and a half thousand for the phone, so that it would not work with the original charging and to solve this issue under warranty, you offer to buy a Chinese cord," the consultant smiled and took the phone for another two weeks. This is a tin of course.
And moreover, this is the second case with us, in the first case the defect was confirmed and we were told to choose a new phone without any problems. But with an iPhone, it's a constant nightmare. We gave so much money for it that it would be repaired for a month.
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April 3
Very nice staff. Everything was explained and told.
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1
March 13
Lots of Windows, everything is fast, convenient large Parking
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October 30, 2023
We were here recently and wanted to take an iPhone in installments, and as a result, the consultant from A to Z drove this brand (I have an iPhone myself and everything works fine, and not as the consultant said), in the end we bought some incomprehensible Android for 500 Belarusian rubles, which the consultant gave us.I bet it will break in a year))
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3
December 19, 2023
Well done, everything is well organized, the staff is very polite, they will prompt, advise, quickly, clearly and only positive emotions
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3
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July 6, 2024
We came to visit my mother. Accordingly, we bought an MTS SIM card, took a coupon, and waited no more than 1 minute!!!! We were offered a SIM card! They even inserted a SIM card into the phone. Pleasant, polite, friendly staff! Very nice!
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July 13, 2024
As it turned out, this is not a Russian MTS, but its own Belarusian one. Therefore, my questions were not solved, but at least they helped with communication. Now I hope that I will not be driven into debt! I didn't have time to block the SIM card. The manager promised that there would be no consequences
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March 16, 2024
I changed the review from 4 stars to 5 stars. Comrades are growing up. It suits me. There are no big queues, the consultation is excellent. Sometimes I want a discount) as the most "long-playing" client) but alas)
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July 25, 2024
I'm changing the review, the "robot" can't get through, they can't consult on installments. They don't see that I have 2 numbers on me. The operator asks me for his own number!)
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February 25, 2023
Convenient location and Parking , fast service, queue for coupons, good working hours. It is desirable to have the best choice of accessories. There are shares. You can use a card or cash for payment.
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November 21, 2023
My wife and I came to connect the e-sim to the watch. The girl tried to do something for a very long time, then called for help, eventually they connected. We came home and noticed, uh, that the call was not going through, even though the clock was showing the connection. They returned, explained to another employee the essence of the problems that the girl connected the network, but did not activate the calls. It seems nothing like that, but we came twice and spent more than two hours in total time.
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January 8
unqualified customer service specialists. They are very rude
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May 3, 2024
When we bought the phone, we were assured that it was very good. As a result, after 2 weeks they went to change it under warranty but said they couldn't do anything. The service is just terrible.
I do not advise you to take equipment there.
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October 28, 2023
They open minute by minute, it's super. Clean and cozy, the experts decided everything quickly. Well done!
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July 25, 2024
Very slow service , the queue is not moving . We sat for forty minutes and couldn 't buy anything .
We should have been 325
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May 12, 2023
All issues were resolved quickly and without delay.The high professionalism of the specialist Anatoly Sergeevich Varvashevich impressed me with his endurance, calmness and desire to help and teach me, far from a young woman, to use the gadget on my own....The entire MTS service has creative success and more customers...
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December 7, 2023
The salon itself is not bad, but when there are a lot of people there, waiting turns into agony, especially if something needs to be urgently arranged. Fortunately, the vast majority of actions with your tariff can be performed remotely.
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June 10, 2023
We bought a restored iPhone, as a result, when we came home, the phone stopped seeing the network , they took it to the MTS salon , they said that they needed to send it to the service center , after 2 weeks the phone was returned , the problem was not confirmed, (after the service center the phone worked) they took the phone away did not have time to bring the network home again , the phone had to be returned again to the service center. A week later, the phone was returned and the problem was not confirmed again , the son took the phone , but did not manage to reach the stop as the network disappeared again, the phone is in the service center again , we are waiting for an answer this time. Very upset .
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3
October 7, 2024
Consultants are what you need, solve any problem at the click of your fingers , in a word, magic
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1
July 13, 2024
I left a phone reservation for this salon through the online store, arrived, stood in line, and they sold it. There was no such thing anymore
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May 20, 2023
When purchasing equipment through this salon ( robot vacuum cleaner ) , when there were problems with this equipment , the service center in the conversation ( which is recorded by the way ) already says that the product has a defect ( that they have such a problem in a breakdown ) It turns out that the communication salon is already selling obviously not high-quality goods . When contacting the Service center , the specialist did not even turn on the equipment ( the problem remained when receiving the equipment ) , the specialist referred to a low-quality product already .
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3
March 31
Everything is accessible, clear and to the point.
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1
July 14, 2024
Spacious office, coolness in the heat. The service is good.
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November 20, 2023
In general, not bad, but too annoying consultants. And yet, the electronic queue terminal merges with the wall, if you don't know (I was there for the first time) it's hard to find it right away.
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October 20, 2022
Thank you very much to the MTS online store. Always polite managers, they will explain everything, promise. I have been using their services for 8 years now, and I hope to work with them in the future. Today, the phone went dead, which is on an installment plan, all the problems were solved in 5 minutes, the phone was taken for remortgaging, and for the time of repair they were given another one instead. Thank you again, you are the employees of the MTS store.
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April 9
I use terminals to replenish my balance
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April 6, 2023
The situation: due to your policy and my fault, my phone was blocked, just when the tariff was changed, money was debited from the balance, and with a balance of -4 rubles, I was instantly blocked
how can I top up my online balance if all online payments in banks are made only through the M-code, and SMS and USSD do not work when blocked?
If you don't want to think about how people can get out of such situations, let me think for the whole staff and owners...it's not difficult for me, probably not the most difficult task?
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5
July 31, 2024
Everything is convenient and quality service
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1
December 1, 2023
Excellent service! Many thanks to specialist Yulia Vishnekova!!!!
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June 6, 2023
Terrible communication. The employees pretend that they don't understand you. I've been waiting for the phone to be returned from insurance repairs for 3 weeks. The staff assured me that they had called repeatedly, but no one actually did it. The most negative review of the work and the lowest rating of the MTS office for Builders in Vitebsk
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3
November 2, 2024
good phones, but it's a pity not for the ruble
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January 12
Polite staff, does not impose anything superfluous, those. Operational support.
Eternal queues
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1
September 20, 2024
They began to lag behind in terms of work speed, but everything is fine
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March 2, 2023
The best MTS office in Vitebsk. Otherwise, everything is quite normal and at a decent level. The girls there are beautiful
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3
September 8, 2022
The quality of service is the worst of the worst. I connected the eSIM. They said it would start working tomorrow at 10 a.m. (since the transition was from another operator), as a result, the SIM card partially earned. Inbox and internet. But the outgoing call writes a call failure. I contacted the office. All the experts there shrugged their shoulders. I've tried everything I can. As a result, clicking the network modes. The call is working. But it was enough for a day.
After that, the call failed again and that's it. I contacted the specialists through my mts. They told me that there was nothing they could do to help, contact the office. I went to the office. There, once again, all the experts thought together. And they didn't come up with anything. And they started referring to the phone (the phone was bought new 5 days ago. At the dealer's office) they said come with a passport, we will make a replacement, etc. And once again, I am out of touch due to MTS. I will have to change the operator. And I will not recommend anyone to contact MTS
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