Mts
95 reviews
January 6
I switched to a new operator. My friends advised me. They offered to connect the minimum package, and if necessary, they offered to switch to another tariff themselves. As a result, no one notified you that when you change the tariff, you abruptly cease to be a new subscriber. It's a very strange decision not to renew a new subscriber, but just to throw it out in the same month. But it's even stranger not to warn before connecting the package that you don't have time for a new subscriber's buns. Not to mention that they specifically connect +100 more functions that you will have to pay for if you don't turn them off after a month. I will switch off.
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February 5
We visited this MTS showroom on 08/17/24 at 14:46 and made a payment.
We started to issue a SIM card, in the process the manager offered to purchase an iPhone 15 pro max and headphones, having been refused, he said that he was communicating with us because he needed to fulfill a sales plan and "needed to eat something" and moreover, while he was wasting time on us, he could serve several others there were no customers, although there was no one else in the salon except us (me, my wife, and my friend). In addition, after learning that we are from Russia, he made unfriendly and unethical statements.
Considering that all conversations with clients are recorded, we suggest listening to the recording of our conversation and taking measures to remedy the situation.
As of February 2025, there has been no response from officials.‼️
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December 11, 2024
Convenient location, we were served by a polite employee - he advised us about the tariff plan and the nuances of transferring a number from another operator, and actually helped to carry out this transfer!
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1
April 16, 2024
We came to Minsk for a few days, to walk around the city, to see the sights. I went into the salon to connect the local connection for the duration of my stay. Very competent and intelligent staff (two guys and a girl), quickly arranged everything and helped with the connection. I would like to note the friendliness and sensitive approach to customer requests. There is a pleasant atmosphere in the salon, she left in a good mood. Thank you for your attention to the guests of the city! Good luck to you!
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2
March 10
I connected unlimited Internet for a day. Make it to the end of the month. The unlimited limit was not turned off a day later. They counted a lot of money, and only then did they send something to the account. Although it's been more than a month. But how to send anything to connect is sent almost every day. They can also connect something automatically. Then send an SMS that if you want to disable, send an SMS with the disable code. For example, on A1, the unlimited limit is automatically turned off every other day.
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August 20, 2024
We came to Minsk to see the city and its sights, and we needed a connection. We decided to go to this communication salon, asked about the SIM cards, the young man asked us about the passport and the face changed from a friendly expression to an arrogant one as soon as he found out that we had a Russian passport, he threw something at us on a piece of paper without really explaining anything. Then he communicated in a strange manner, a person of non-traditional orientation. The robot's plate jammed, he began to aggressively offer various goods, but at first he did not react to our calm answers that at the moment we only need SIM cards. He did not answer questions about communication. After that, he generally said that he would not listen to us and would not serve us. This is the first time I 've seen such rudeness .
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4
2
August 23, 2024
We were in the salon on the 20th, disgusting service of a young man with foundation on his face (I did not remember the name).
We needed to issue an eSIM, the employee started saying that it was easier to pull out our SIM cards and install new ones, that the eSIM registration would take 40 minutes each. He behaved extremely inappropriately, shouting that the whole queue would curse us and we were making life difficult for everyone. As a result, they spent a maximum of 15 minutes on two SIM cards, and the salon lost at least two customers, because, of course, it's not a thrill to wait more than an hour and this is purely due to misinformation and laziness of the employee.
Also, the employee immediately said that he would not help in any way with the phones and we ourselves would have to press everything (customer orientation).
Also, a very strange method of additional sales was chosen: I told each client that since I was making out SIM cards for you, buy something, help fulfill the plan.
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4
1
December 26, 2024
I made a transfer with a number from the current operator to MTS, online through the MTS application. The order was not delivered as indicated in the text message, they do not answer questions, they throw tubes to whom they handed it over, it is not known where the SIM card is, and so I have been knocking on this door for a day. I do not recommend MTS from my own experience.
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August 6, 2024
The guy who works here, Eugenio, is very nice and fast. The problem is with MTS directors who smoke their cigars somewhere and cannot order a system that reads the passport chip and instantly prepares a SIM contract. We are still in the Stone Age. I suggest that the president of MTS send this guy to work in management, and put the director in the store to serve customers.
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1
February 7, 2024
The service is good, the assortment is not bad, but the choice of laptops is very small (there were only 2 in the window). It is worth noting that the employees are quite savvy in their field and will answer even some far from easy questions. As a store where you can rent a phone inexpensively in installments, I recommend it.
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May 29, 2024
We went to this salon to buy and connect a local SIM card. Mr. Kutashenko Yevgeny Andreevich issued it in full compliance with the law. But when he found out that we were from Russia, he behaved unfriendly, arrogant, even mocking, spoke down. He said that when he was in Russia, he was poorly served there. I'm a pensioner, I forgot my glasses, I didn't get any help. We left this salon in a bad mood and with the full feeling that we were not welcome at all. Not a foot in MTS anymore. But why does MTS make such efforts to attract customers and spend money on advertising, so that a single non-tolerant manager would leave such an unpleasant impression about the company as a whole?
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3
3
August 22, 2024
A wonderful salon where consultants in their field such as Eugene work. I bought headphones in installments, I explained everything clearly about the use and payment system.
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July 6, 2024
Very, well, just a very, obsessive salesman. I have not seen such a service for a long time, someone Eugene does not understand the word at all: do not.Despite the fact that the offer for Russians is extremely limited, namely 1 (one) position, which this "professor" of marketing slipped already printed on a piece of paper, without really explaining what the tariff is, but had a great desire to sell several SIM cards with this service.
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2
1
April 9, 2024
I came to Belarus for the first time for work on April 8, and as luck would have it, roaming stopped working, and the meeting was a couple of hours later, I needed to call urgently. I went to this MTS to find out why this happened and immediately received a stream of rudeness from a guy employee that this is a different country and we don't know anything about it here. As a result, we issued a new SIM card with the same rudeness) This is the first time I've seen such a terrible service in the capital. Please contact the management, take care of your employees and explain to them that the salon in the city center, at least, should create a good first impression for foreigners)
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3
1
June 1, 2024
01.06. I came with my friends to connect a SIM card for guests, the time was about 16:00. The girl at the counter did not say hello, when asked about the tariffs, she aggressively replied that everything was written on a piece of paper. She was rude to all clarifying questions, looked at them as if they were … A very unpleasant aftertaste remained, perhaps the girl is a racist, since she treated the clients from RB much more kindly, or she just hates women, because after us a man entered, to whom she treated better objectively..
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2
3
July 19, 2024
The service speed is very slow. We wanted to issue a card. There were two people in front of us. We didn't wait, because the service is at the speed of a turtle. The operator Daria is clearly in no hurry to work, she is sitting picking her nose. We went to the competitors in life and were very satisfied.
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3
1
January 8, 2024
A competent, attentive consultant helped with the selection of a new tariff plan. Convenient location (near the bus stop). I recommend it)
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2
April 9, 2024
I just came to restore the SIM card, it takes 2 minutes. I sat for 30 minutes and left, one person works and offers headphones, and begs for 10 stars, but it just won't work fast. I went to life 20 meters away, there are 2 people working there, I did everything quickly, I am satisfied.
I was on 04/07/2024 at 12:30
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2
June 12, 2024
There are very long queues and the service in general, the cabin itself is very stuffy. One of the employees uses a terrible suffocating perfume, which, combined with the heat, makes being in the salon unbearable)
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1
March 20, 2024
Poor knowledge of tariffs. Because of this, I went to life :) I needed a tariff without additional payment, as a citizen of Russia, MTS said that there was no such thing. In Life:) not either, but they explained to me how to get around it. Once in 179 days, at least 1 rub of the Russian Federation should be replenished and that's it. This is the solution. MTS, apparently, did not dare to think. We lost a client. You can't get a bank SIM card without a local one.
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1
1
June 3, 2023
I have been with MTS for more than 15 years. In parallel, I used the Wellcom connection (now it's A1). A1, to put it mildly, did not suit me, because the quality of communication was not very good, MTS was much better. But over time, the quality of communication and Internet in MTS has become very poor. I work in Minsk near the main office of MTS, so the connection is just terrible. If you leave Minsk, there is generally trouble, it is not possible to talk properly, then it is interrupted, then it makes noise, then it is deaf. And the Internet is generally a separate story. The tariff is unlimited, it seems convenient, because there is always one. But it's worth driving a little outside the capital, that's all, nothing loads. This review is not directed specifically to this salon, but to MTS as a whole.
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4
3
April 4, 2024
the employee had some problems with his attitude towards people, he had passive aggression. the impression was also spoiled because of the shirt dirty in the foundation (because the neat appearance of the employee is important). I ask you to teach an employee to talk to potential buyers, otherwise next time a group consisting of 15 people and ready to purchase 15! sim cards with the Internet will purchase them again at the hostel :)
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3
1
August 30, 2023
A cozy salon. Nice staff. Everything is accessible and carefully explained. But, it is not accessible to people with disabilities.
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August 27, 2023
It's not specifically about this salon, because I haven't even been there! But Yandex does not give me another option...Probably because of corporate solidarity!
So that's it! The 90s have returned to MTS! They began to STEAL funds, minutes, gigabytes, etc. again! Be vigilant! MTS, as the conductor of your communication, must either be renewed or DIE, as an animal called a JACKAL dies, in the absence of corpses... We're not dead, are we??? And we're not going to pay for all the outrages of this telecom operator??? And thank God there is competition! And other companies can offer services no worse!
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4
2
October 9, 2023
Just a shame, not a connection. Keep losing customers because of your greed and careless attitude. Three hours of conversation on the children's tariff cost 30 rubles! Is everything all right with your head there? I transfer the number and say goodbye to these greedy presumptuous ones... there are no censored words. And, well, no Internet, which has simply not been working lately. And your limits in 2023 are ridiculous. I have been an MTS subscriber for many years, but you have deteriorated so much that I am ashamed to say. Ciao cocoa
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2
3
August 12, 2024
Are you suggesting to communicate with a robot!? Your employees did not communicate correctly, they do not answer my questions, they did not hear them at all.
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1
November 6, 2024
Nice salon, helpful staff
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December 26, 2024
Spam by SMS, but notifications about zero balance are not received. Nonsense
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June 16, 2023
There are already a lot of victims from this company. How long will the deception of subscribers last? I would like this review to be seen by the management of MTS. We purchased equipment in installments, after which the debt was previously closed, but this is not enough for the company, they have all additional agreements for the fact that you stopped using the number for which you purchased the equipment, please pay a penalty, what are these rules. Fraud is pure water, they breed people out of the blue. Many people have already suffered in these situations. Deceiving people out of the blue.
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7
2
August 25, 2023
No one greets, does not ask if help is needed, when contacting an employee, Eugene, he looked exclusively down, rattled off standard phrases as quickly as possible, in general, it feels like they want to get rid of you as soon as possible. There are no complaints about the connection. Maintenance -30/10
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1
1
May 9, 2023
I am Belarusian, my passport is Belarusian, but since the residence permit is temporary, I am not a resident and like a guest! Tin! And I'm amazed that no one will notice that the Internet is just nowhere! Doesn't anyone care? And the subscriber base is growing slowly. I personally plan to contact the prosecutor's office, in my opinion the quality of communication does not correspond to the subscriber. And why am I a guest? Hi so? And on the Internet - near the antenna I have - gif animation constantly - H - H+ - 4G - and it really pisses me off! It seems to be in one place! I live on Shcherbakov! Sometimes, in order for the page to load, I GO TO THE WINDOW! IT'S A DISGRACE!
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5
1
September 19, 2023
I waited a long time for the second employee to finally pay attention to me, because the first one was busy and for a long time (setting up the phone for the client). In general, everything was decided without complaints, but I will take off one star.
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2
June 6, 2023
A good MTS salon. They helped me with my problem, explained everything. The staff is friendly. The consultation is extremely accessible.
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July 17, 2024
They answer questions reluctantly. I don't expect any help from them. Although I wanted to find out a few things about setting up the phone.
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1
April 24, 2023
I liked this communication salon. Friendly staff, fast service. There were no queues at the time of my visit. I took the ticket in the electronic registration and was immediately invited to a consultant.
The Mir card is accepted for payment.
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1
July 10, 2024
We have issued SIM cards, hello to Eugene. Thanks for improving my already good mood.
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1
March 3, 2024
Disgusting , we waited 40 minutes , served 1 subscriber , why does 1 person work ? It takes 5 minutes to connect a SIM card
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2
1
January 14, 2023
The most miserable telecom operator. I am attaching a screenshot of the service, I suggest everyone pay attention to how it can be connected. It is designed for pensioners, my grandmother (83g) was charged 9p a month for it is unclear what, when she just tried to check the phone balance, made a mistake in dialing numbers, thereby connected the service from the most wretched telecom operator who cashes in on poor old people. You are just a BOTTOM, and it's not about 9 rubles, but about the connection method and for what purpose exactly such ussd requests you added.
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9
1
April 9, 2024
Mts has become expensive now! It's the second time he's raised prices. To the question of why, we are improving communication and salaries for employees!
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October 19, 2024
communication and the Internet are not about anything at all(((
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1
October 14, 2022
In Belarus, I bought a second SIM card with the Internet for the summer. In September, it turned out that to turn off the SIM card, you need to go to Polotsk, 140 km from the city of Postava. On 0890, the operator said that it is possible to switch from Unlimited to a tariff without a subscription fee by paying 5.20 rubles RB. and if the number is not used within 6 months, it will be disabled. I was satisfied with that. I paid 5.2 RB rubles. And suddenly 5.2 rubles were deducted from my main number, so I also owe 7.42 rubles. From where? Why? What to do? Who can solve my question if I am in Russia now?
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4
April 12, 2023
Lawlessness! The operator veils paid services, hiding the truthful information! The USSD balance request contains a music subscription for a month for FREE (see the screenshot), but it does not indicate that when you first connect! The money was charged for the service, although it was disconnected within half an hour after activation. The service is not provided, and the subscriber has lost money!!!
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7
June 2, 2022
I really liked the Unlimited tariff. There is always an Internet connection, the expenditure of money was small for a whole year. And then the misunderstandings began... And it is impossible to get at least some explanation. Now it turned out that it costs 26 rubles per month. And it was 13! You can't switch to a different tariff for two months and then come back. Although they explained to me in the salon that this is possible! I tried to block the number through the Internet assistant. Arriving two months later, I was very surprised..... It turned out that with a balance of 20 rubles, I now owe 5 rubles to MTS! Aren't the guys making a lot of money!? Maybe I should write to the KGB! It's not for people! Is it just for the enemies!?
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15
2
July 19, 2023
Very slow service. After waiting, people turned around and left. When asked to invite a second employee, they replied that she was having lunch (the time was 18.00), and no one would come out anymore.
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1
April 26, 2024
Thanks for the cool phone, and help with the settings
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1
1
September 5, 2024
Everything went quickly
The connection is good
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December 10, 2022
Hello! I live in 3 (!) km from the town of Lyakhovichi in the village of Grushevka. A historical place, tourists travel regularly, and I catch a connection on the street to make a call. Not to mention the mobile Internet. When will stable communication reach Grushevka?
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4
October 25, 2022
I can't say anything bad or good.
Just information for Russians: the strange thing is that you can only get a SIM card for yourself at the guest's rate. Moreover, it will not work in the Russian Federation. Or look for a Belarusian friend.
For a bank client, use the life operator:). Cheap and angry.
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2
May 15, 2023
I'll say goodbye to this rascal. The obligations to provide services are not fulfilled and there will be no more conversation. We are leaving with the whole family to another operator and I will advise others.
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1
June 29, 2022
The quality of the Internet and communications is simply disgusting. Being in the city of Minsk in his apartment, when calling someone, the opponent hears you intermittently. The Internet is buggy, both at home and mobile. For questions to the telecom operators, there is one that needs to expand communication, but this is in the plans, but for now you are patient and pay money, thank you for being with us. There is no such nonsense on a1.
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8
1