МТС

4.1

120 ratings

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Nadin Gomes

Level 8 Local Expert

I didn't like it. I do not recommend you to visit. I have been an MTS subscriber for over 15 years. There are 2 consultants in the lounge and three near the computer. The 2 consultants in the room were having a nice conversation about their pressing problems. When it was our turn and we approached consultant Anton to clarify about the installment plan and the conditions for discounted goods, he completely confused us with his explanations. I wanted to buy a laptop and a vacuum cleaner, but the staff discouraged me from buying anything there.

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Юлия

Level 4 Local Expert

three consultants serve one person, everything is unrealistically long, no information, zero customer orientation, stupidly everyone stands and waits, even though put ottomans for this endless waiting, I put 1 simply because 0 is impossible, the experience is extremely negative

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Baktosh amiri

Level 2 Local Expert

good afternoon, 10/30/2025 , we came to clarify the loan account , before I solved my problem, I was shut up, to put it mildly , disgusting customer service . got a negative attitude . because of one of your employees. explain to him that you need to listen to the problem and the client first . and only then try to say that he doesn't have the information. why keep such unqualified specialists ? just a terrible thing to do .

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Елизавета Щ.

Level 2 Local Expert

I ask you to take measures in connection with the incident that occurred on 03.12.2025 approximately around 11:00 in the MTS communication salon at the address: Minsk, Prytytskogo str., 156. My mother went there for help setting up her smartphone, as, as far as I know, MTS provides such a service. However, at the entrance to the salon, they turned her around, not even allowing her to enter, and informed her that they were not dealing with such issues, suggesting contacting the 5 Element store. The conversation was conducted by a woman about 45-50 years old, presumably an administrator. As a result, we had to contact A1 company, where 40 rubles were paid for the service provided. This is not the first time that such problems have arisen with this salon. I ask you to work with the employees of the specified salon, to train them in correct interaction with clients and to remind them of the need to observe business ethics and respectful attitude.

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Елена

Level 2 Local Expert

Irina is a very competent Honor consultant. I recommend. It's nice to get comprehensive information and a comparison of top-end smartphone models. Moreover, she uses the models she talks about. Thank you.

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Настя Кишило

Level 5 Local Expert

I would like to leave a negative review after visiting this store. I came to buy a Yandex Station. When making a one-time payment, the manager immediately had some problems. The queue of three people was served as long as possible. At the checkout, the manager does not ask any questions, does not apologize for delays. We are all human beings, you can get into the situation and apologize that she has any questions about the sale. I just give 0 to this store for this attitude towards customers. I just refused to buy it. The manager just doesn't know how to make sales.

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Артем К.

Level 4 Local Expert

The horror is terrible. I don't often go to mobile phone shops. For the third time in several years, and each time there is a queue for 5+ people. Everything would be fine, but many services require a lot of time. For example, they bought a phone, as I understand it, on credit / installments. It's not a momentary matter. But only one specialist works... ( Anything can happen. But at the same time, there are two bored consultant boys in the audience, completely indifferent. I don't understand that. In short, I couldn't be born in my turn, there wasn't that much time. Oh, I read the reviews, it turned out I'm not the only one.

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Ксения

Level 4 Local Expert

Incompetent and uninvolved staff, a constant crowd in the salon due to the fact that only one consultant works

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Vladimir Polunin

Level 22 Local Expert

There seems to be enough staff, but there is a queue because there is only one employee at the checkout. The rest apparently only sell phones. As a result, a lot of wasted time to find out at the checkout that the tariff is not suitable. The strange organization of the process of selling services.

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Таша Малашкина

Level 2 Local Expert

The service is disgustingly long, the system freezes, and the employees are inexperienced and slow.

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Артур Рудак

Level 13 Local Expert

Polite specialists, high-quality and fast service. The only thing is that there are a lot of visitors during rush hours, so it's better to choose another time before visiting.

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Ксения

Level 4 Local Expert

Consultants are working incredibly slowly, and there are not enough employees. Ekaterina, a consultant, serves both her clients and a neighboring employee.

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Алёна К.

Level 3 Local Expert

On a day off, 2 people work on maintenance. Both purchases of equipment and communication issues are handled by the above-mentioned employees. MTS, take care of the management in your salons and adjust the level of customer service so that waiting in line is not like in a clinic.

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Ольга Т.

Level 2 Local Expert

Terrible service. Specialists are not set up to help the client. They are busy only with themselves. If they can't help, then they just don't know how to do it Accordingly, they did not complete their training well. I do not advise you to go there.

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Ольга Васильева

Level 2 Local Expert

I bought a phone with my husband today🤗 We went to different MTS service centers, but we bought the phone on the street.Prytytsky 156 in the "Green City shopping center", as the most polite competent and specialists work there! They will help you choose a phone according to your budget and desire, and even tell you all the cons and pros. I want to say thank you to Elena Kostenko, she helped me quickly arrange the documents and explained all the favorable conditions! And most importantly, she did not impose more than one extra product, as everyone usually does! I would like to express my special gratitude to Anna Litskova. A very nice girl, answered all the questions, helped with the choice of a phone and was even able to explain and fix the problems with the phone in a short time. Anechka, thank you very much 🤗

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Stump Light

Level 10 Local Expert

The communication salon works as expected, there is an electronic queue, but it moves VERY slowly due to the large volume of long-term operations and the small number of employees working. Of the 4 windows, 2 work, sometimes 1. If in general about MTS: the impressions are very ambiguous. On the one hand, there is communication almost everywhere, but at the same time, by 22-00, the data transfer rate fluctuates around zero with a full 4G display, and besides, it takes quite a lot of money for all this pleasure.

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Наталья Д.

Level 2 Local Expert

It's just awful!!!!!!!!! I bought a phone for a child less than a month later, I handed over the phone for diagnostics, where they said that everything was fine, the defect appeared, I handed it over again where the defect was already detected, the phone was repaired. Although I demanded a replacement. For the third time, the defect appeared. They only feed you breakfast.(they took the phone for diagnostics again. Already three months of spoiled nerves.

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Денис Бураковский

Level 7 Local Expert

Excellent service. Fast professional service

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Тимофей

Level 3 Local Expert

It's terrible, waiting for an hour and a half even with a small queue.👎

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P Hamolka

Level 3 Local Expert

There are enough staff, but the service is very long. I ordered the product in installments through the operator in this store, it turned out that they did not have it.

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Lexi Temnova

Level 3 Local Expert

Pay attention to these "representatives" already. The second time I come and I am persistently offered something that I do not need, insulting my choice. What was sold in A1 Huawei , then here . Terribly aggressive delivery and persistence, discourages the desire to buy anything at all

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Максим Александрович

Level 8 Local Expert

Only one consultant girl works the 2nd consultant guy refused to serve even though there was already a queue in the salon

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Дмитрий Латышевич

Level 3 Local Expert

On August 23, we came to buy a Xiaomi phone for my nephew, because we already had such phones and trusted them. They called a consultant to find out about the color, and he started saying that the phone was very bad and offered to buy a cheaper Huawei. He said it was much better - he spoke convincingly. We believed him, bought him and made a big mistake. It turned out that none of the applications we needed were installed on it, because it is without Google services, which we were not warned about in the store. Which is absolutely important for a child. Not to mention that the phone is worse than the one we came for - ours is the same, so there is something to compare it with. The consultant did not tell us important information about the phone, because if we had known, we would not have bought it, so we are very upset with MTS and its consultants. We will definitely warn our friends about this fact before going to this salon.

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Апарович кристина

Level 2 Local Expert

Disgusting service. On 10/30/2022 They came to change the SIM card in 2 minutes, and as a result they stood for 20 minutes, since they downloaded the application to the phone near 3 cash desks in front of us, creating a queue. You can also consult people on phone issues in the sales area. The girl from the 3rd checkout ignored all our questions. We wish to improve the efficiency of work, as the impression is spoiled.

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Павел Черник

Level 3 Local Expert

This is the worst office in Minsk!!! Trying to cash in on someone else's death ((( There is nothing sacred, I went to the office and wanted to turn off my dad's SIM card . I was told that she is registered to the organization. And only they can turn it off .When I came home, I asked my mom.And to our surprise , there was a contract .Which is registered to the pope .Mom called the office.And they said that there was a mistake.This is the second time I've come.And I was told again that I was registered for an organization!!!! And I couldn't stand it!!! How can you profit from someone else's grief?We will leave MTS with our family,!!!! We have been using the service for more than 15 years.And here it is.It would be a surprise in half a year ((((

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Кирилл Кондратеня

Level 4 Local Expert

The service is very slow!

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Павел Семак

Level 2 Local Expert

It takes a very long time to wait in line (about 30 minutes). The operators have no change. It was necessary to pay 10p, they did not find the change from 20p, they offered to go to the store and change it. MTS, what else to expect from them...

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Anonymous review

A wonderful communication salon, attentive, friendly staff.

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Maria S.

Level 2 Local Expert

Excellent staff. Competent, they solve issues quickly. Convenient working hours, convenient location. Only some man walks around, about 40 years old, constantly distracts and makes remarks to employees. After that, judging by their faces, their mood deteriorates. A very unpleasant person

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Лось Павел

Level 4 Local Expert

The consultants in this place are the best. Especially for the Huawei brand. The place is pleasant and inviting.

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Михаил Чекавый

Level 7 Local Expert

A good department with pleasant consultants

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Андрей М.

Level 7 Local Expert

Long queues. Only one of the four windows works.

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Lex

Level 8 Local Expert

I took the phone in installments, they brought it to me, they gave me to turn it off and I really liked everything

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Виктория

Level 4 Local Expert

Employee Marina doesn't know how to talk to people! I'll give you 2 stars for doing my job. But I'm not coming back here anymore!

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Арарат Лакота

Level 3 Local Expert

I like a good network.

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Настя В.

Level 3 Local Expert

The banking application does not work from the mobile Internet (I contacted the bank, everything works correctly with WiFi). I was advised to reset the phone to factory settings

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Екатерина

Level 8 Local Expert

The staff is pleasant and courteous. the only negative is that there are almost always queues...

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дмитрий д.

Level 6 Local Expert

We would like to express our gratitude to Ekaterina Danilenko, a person who knows and does her job without nuances. Friendly , pleasant in communication , which is very important for this position . Definitely deserves encouragement !

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Фурий Камилл

Level 16 Local Expert

I use it myself and can recommend it to others. I am quite satisfied with this operator in principle and with the work of a particular department in particular

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Вадим Бобрик

Level 2 Local Expert

Lots of visitors.

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Анастасия К.

Level 13 Local Expert

Good consultants, but there are always long queues and the electronic queue often breaks down

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Марина С.

Level 4 Local Expert

Long registration! Not competent managers!

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Влад Дылейко

Level 5 Local Expert

A Good Communication Operator.

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Vovi DVV

Level 11 Local Expert

A normal communication salon.

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P K

Level 30 Local Expert

Not the best quality of communication and Internet

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Михаил Г.

Level 4 Local Expert

I come in often.Everything is fast and I will do it

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Дмитрий Антонов

Level 12 Local Expert

I bought what I had planned. The young employees were a little confused in their explanations.

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петров п

Level 7 Local Expert

Constant queues.

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Вячеслав Ефимчик

Level 5 Local Expert

Alexander, have a good game on your phone. Customer focus is at zero.

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Anonymous review

Everything is at the highest level! The sellers are amazing!!!!

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МТС

55 reviews