МТС

3.7

67 ratings

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Наталья Смирнова

Level 10 Local Expert

The salon is located in a good location, high traffic, convenient location. But the staff, apparently, are not interested in new customers. The electronic queue itself slows down the service process, but negligent workers prioritize their private conversations, coffee, and absence from the workplace. I was there once, I won't go again, and I don't recommend it to others. You'll lose at least an hour, and you'll ruin your mood for the whole day.

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J. Lapsa

Level 13 Local Expert

I wanted to buy a laptop for work, I wanted to use office software, telegram, and to watch a TV series. They started advising me on an oled laptop with a touchscreen, assuring me that it was "fat" and other things would not suit me. She was interested in another product, and at the moment the consultant just took out his phone, read the messages from telegram and started ignoring me and my questions at midnight. Maintenance and service 0 out of 10

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Kate

Level 7 Local Expert

Boorish attitude of employees towards clients. The blonde girl, instead of changing the tariff plan, wanted to connect a new phone number. She decided she couldn't hear the client. She also blamed us for allegedly not telling her not to change her number. She did not inform about the possibility of connecting her Favorite number. Train your employees, their childish attitude that "everyone owes them" is not conducive to sales.

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Resurebacy

Level 7 Local Expert

2 stars, because the claim is not to the department itself, but to the consultants of the Huawei brand. If the buyer says that help is NOT needed, it means that it is not needed, there is no need to forcibly cram into the client. If he says that he takes a specific phone, you don't have to convince him almost aggressively to buy the one that is more profitable for you to sell. Well, the main thing is, when comparing the cameras of two phones, turn on portrait mode, turn on blurring effects on one of them, and try to deceive the client, they say, what a bad camera, blurs, whitens, not that this smartphone is 100p more expensive, this is a criminal matter. Stop deceiving customers. Until this is corrected, not a foot in this department.

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Алина

Level 6 Local Expert

Disgusting attitude towards customers. I ask the management to pay attention to their employees.

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Полина Детченя

Level 3 Local Expert

A terrible place, the consultant was not only standing in the phone (I was solving my important business with someone, notifications only came and came), so even when he came up, he tried 10 times to dissuade him from buying a phone, they say that now such phones are irrelevant, etc., offering another option, referring to his beautiful phone color. But after all, the buyer comes to buy a phone not for beauty, but for quality. Terrible service.

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Лера Чугунова

Level 2 Local Expert

Very polite staff and pleasant fast service

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Евгений Гапон

Level 3 Local Expert

Boorish attitude of the staff. Generally not customer-oriented

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Вика Лисай

Level 3 Local Expert

Terrible salon. 2 guys of the consultant communicate rudely, not hiding their aggression and disgust from people. I recommend only what is more profitable for them to sell. They do not consider it necessary to take into account the opinion of the client, if opinions about a certain model differ, they can raise their voice and say in a veiled way, "you are nobody here and there is no way to call you." When asked to tell something about a certain model, they say literally 3 words, if the model is not to their taste, then they do not hesitate to tell the client in plain text that he has bad taste and it is better to look at something from more expensive models. It was unpleasant to be there, it felt like I was being scolded for liking a certain phone. Don't set foot there anymore.

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Alex Lakustov

Level 7 Local Expert

Consultants running away from the buyer 15 minutes after opening for a smoke were slightly surprised ... smiling and greeting - they did not hear or try ... arrogance is in abundance ... they can do nothing without a passport, they definitely need a paper document…

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Wiktoria G.

Level 3 Local Expert

Terrible service to employees, including a leading specialist, to whom you ask a question about, banally, the tariff plan, you do not receive an answer, they give you a leaflet, they say, read it yourself and figure it out, no consultation, employees do not have information, they do not know how to use the database at all, after they asked for a "book of reviews, complaints and the offers" began to move and were finally found in the database, basically the job of the salon staff is to sit on the phone and go outside for a smoke break

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Universe Darkness

Level 5 Local Expert

I came in one day at the end of the working day. The girls were clearly in a bad mood that they had to work longer than usual. The situation is clear. Tact in conversation has not been canceled. The conversations at elevated tones came as a surprise, especially the passive-aggressive dialogue in the spirit of not looking into the eyes of the client, a clear sign of the lack of professionalism of the employees.

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Anonymous review

A complete deception! We bought a protective glass + gave money for sticking it on, so it fell off a day later, as a result of which a crack appeared on the glass. The salon refused to change it for us, referring to the fact that there is mechanical damage on the glass! But the crack appeared because the glass fell off! And MTS- casco is also a waste of money! After all, if (thank God) nothing happened to your phone or tablet, then you just lose this money. BUT God forbid something happens, then you will also have to! We were charged 210 rubles for repairing the display in the tablet, insurance -34 rubles total: 176 rubles. At the same time, the tablet costs 230 rubles! And repairs in another salon with original spare parts cost 60 rubles! THAT'S THE ARITHMETIC!!!

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Сергей Ф.

Level 8 Local Expert

The staff works terribly. There is no clear answer to a specific question.

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Андрей Куропатский

Level 10 Local Expert

The quality of communication in 2021 has deteriorated very much

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Александр Лишик

Level 11 Local Expert

Conveniently located, the sellers are friendly

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Екатерина К.

Level 9 Local Expert

The staff is not always adequate. And the point is good both in terms of assortment and location.

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сигма гигачад

Level 5 Local Expert

MTS standards

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Денис Денисов

Level 16 Local Expert

Despite the queues, the service is excellent.

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Ольга Станкевич

Level 6 Local Expert

The service is good. Faster than at the bus station.

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Дмитрий М.

Level 11 Local Expert

Very quickly served , satisfied

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Игорь Ремзик

Level 13 Local Expert

An excellent mst point, and good managers

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Зоя Алифанова

Level 10 Local Expert

Nice center with nice staff.

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Pavlusha

Level 9 Local Expert

a great shopping mall. Everything is there

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Евгений

Level 7 Local Expert

Nothing outstanding compared to other departments

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МТС

25 reviews