Mts

4.5

137 ratings

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Алексей Савицкий

Level 6 Local Expert

I went to buy myself a phone and issue a SIM card, the specialist correctly selected the model and connected the SIM card. Everything took very little time, and I was extremely satisfied.

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Ирина Школьникова

Level 5 Local Expert

I came by a few days ago to inquire about Internet roaming. The specialist advised and offered to help set it up, but I still had my phone at work at that time. I came in today. I got a ticket to another specialist. Utter indifference. Like, "set it up the way you recalculate the border." I explain that specialist number 3 promised to help me. In response, "well, go to him." I had to take 3 coupons and wait until I got to a specialist 3. Thanks to him, I connected the service and explained the algorithm of actions. What's wrong with the first employee? It became so insulting. It's like I have to figure things out on my own. And the service is not cheap. The sediment is very unpalatable

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Viktoryia Prazarovich

Level 4 Local Expert

I came to ask about the installment plan, the client is over 15 years old, always without problems and overdue payments. The operator made a request to the bank, after which the limit in the online store was lowered to 1300 BYN and the installment plan was not approved. Before that, the limit was 4,100. The operator at the department did not warn. The phone was planned as a gift. The worst service

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Екатерина Лебедева

Level 2 Local Expert

Specialist Anna is just a wonderful person. She consulted me and explained everything in detail.It was very pleasant to chat. I wish there were more such competent and polite staff. Thanks a lot to Anna, I will contact you again.)

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Stanlock

Level 15 Local Expert

I asked a question about the tariff plan.Anna, a very polite employee, advised, all questions were resolved, and I was satisfied with the service.

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Denis

Level 24 Local Expert

I really like the maintenance and repair of other services, they are performed at a professional level, the staff works very efficiently and quickly, which is very important and rejoices

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Киан Кинкейд

Level 9 Local Expert

Managers don't know what they're selling or what they're working with. Rudeness is part of the service. Mts will only be saved by closing this point.

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Кристина Б.

Level 6 Local Expert

Recently I wanted to transfer the number to MTS. I was chased from a bike to an MTS from an MTS to a bike. And they couldn't properly explain how to do it right. After that, they explained it with discontent in a rude way. I really didn't like this moment. Since I didn't know what to do and how to do it, I wanted to be told politely. As a result, we did everything, but I left there dissatisfied with the service

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Yana Blake

Level 12 Local Expert

A big plus is the electronic queue .Good staff service, there were problems with the new SIM setup helped.I am completely satisfied with the service.I recommend this MTS communications department

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Лось Павел

Level 4 Local Expert

I came to buy a watch as a gift. The salon was empty, there were three employees in it. The staff did not deign to approach the department with a watch. I also approached 3 times that evening, thinking that the staff would finally pay attention to me. But I was constantly "conditionally ignored." They looked like I owed them something. The customer orientation of these employees is absent as a phenomenon. The last time I went in with the intention of buying, but a woman came right behind me and refused me service because she had some kind of coupon. Maybe it was the fact that I was very tired after a 12-hour shift and they didn't see a client in me? But I don't look like a bum, and I have a flagship phone. And where is the professionalism of consultants in this case? I got disappointed and left. I'm used to good service in MTS salons and it's hard to get anything less. Please send them to customer communication courses. Thank you.

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Анатолий А.

Level 5 Local Expert

Wild queues . There are a lot of employees, but the service is very slow. He stood for 10 minutes and left .

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Помогатор

Level 7 Local Expert

For tourists, SIM cards are only 40p each, you have to buy for 3 days, as they have no other options!!! Horror, it's the 21st century!!

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Геннадий Ломеко

Level 6 Local Expert

Actually, this communication salon leaves very two-fold impressions, even at the beginning of the summer I tried to connect a brownie TP here, so the most interesting thing is that I barely received consultations on this tariff, at first the consultant could not understand for a long time what kind of tariff it was and was confused about the connection conditions and price, showed on the website,then when connecting it suddenly turned out that there is binding (although to be honest I didn't see about it) I had to postpone this event and go for the whistle, but in any case I already went to another office for backup

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Гражина Кишкурно

Level 4 Local Expert

We bought a phone, which was soon brought back, because it was not charging. They took him for diagnosis, and then gave him back with the words that we had filled him with something, so it was our own fault. There was neither time nor energy to argue. The phone was lying at home, and then, as there was free money, they decided to fix it and gave it to another repair and it turned out that the phone was not filled with anything and it was in the charging compartment, it was changed and everything works fine. But now MTS and even more so their repair is no longer a foot away, because most likely they did not look at our phone and in order not to fix it for free they said that we were to blame and gave it away. You can't work with people like that, much less cheat.

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Калининградский ЭРТ

Level 16 Local Expert

a good communication salon. I regularly buy a SIM card there, the guest rate is normal

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Траур плак плак

Level 4 Local Expert

I want to leave a review about the MTS cellular communication salon, which is located in the MOMO shopping center. Last year I bought a Xiaomi POCO M4 Pro phone and everything was fine until 06/26/2023, until the phone broke. It was still almost 2 months before the end of the warranty period and I decided to take it to the salon under warranty. We looked at the salon and made sure that the phone really does not work and offered several solutions : 1) replacement with good quality goods; 2) repair; 3) termination of the contract and refund of money. I was satisfied with the option with the product of proper quality, but the consultant Yulia Gennadyevna (if I remember the patronymic correctly) said that there is no such phone now and they can offer either repairs or break the contract. I chose to break the contract, gave the phone back and prepared to wait 14 days. They called me on 06/29/2023 and joyfully announced that the phone was repaired and you can come and pick it up. To say that I was surprised is to say nothing. I arrived at the salon and asked on what basis it was repaired without my consent, there is a termination of the contract in the acceptance certificate. To which the same consultant Julia began to bleat at me about 30% of the cost – if the repair is less than 30% percent, then the defect is insignificant, which means the phone is being repaired. When asked where it is prescribed, she replied that it is not prescribed anywhere and it is in the law on consumer rights and this applies to all complex equipment, and they (consultants) will not retell this law to anyone. And yet the question of why I was not notified about the repair and whether they had the right to do it on their own initiative remained with me and I contacted the consumer protection service and it turned out to be a common practice for MTS so that when applying to the court it would be impossible to establish whether this defect was significant. So I want to leave a few recommendations for those who will risk buying something from MTS and apply for a warranty: 1) carefully read the acceptance certificate upon delivery (the consultant wrote that only the middle of the screen did not work, and the whole screen did not work, but I saw this already at home); 2) they are obliged to notify you about the repair if you have in the acceptance certificate it is written about the replacement of goods or the termination of the contract; 3) do not listen not about any 30% of the cost, it is not prescribed in the law on consumer rights; 4) but it is better to avoid these salons. Well, a consultant from the consumer protection service suggested that I go to court, at least for compensation for moral damage.

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Евгений Даниленко

Level 9 Local Expert

Friendly staff, fast and high-quality service. Convenient electronic queue.

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ксения к

Level 6 Local Expert

Excellent consultants, polite specialists. Even if there is a queue, the service is as fast as possible

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Света Скорик

Level 6 Local Expert

Competent staff, small space, lots of visitors.

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Андрей В

Level 3 Local Expert

-------- if you say a minus , you can 't say anything rude screams .I wonder if it wasn't a company.

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Антон

Level 2 Local Expert

Unfortunately, it is impossible to set zero. The salon staff is zero, the service center is zero. The staff deceives and is rude, recalls consumer protection and rudely advises to read the law. But turning to consumer protection, it turned out that the "experts" had not read the law they were referring to. I do not advise you to purchase goods and generally contact a company whose employees blatantly lie and are rude.

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иван пестрак

Level 9 Local Expert

It's cool how many times I applied there, I got everything. I advise you, especially in the purchase of gadgets

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Юрий Бегун

Level 8 Local Expert

A good team, they will always advise and prompt.

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Ирина М.

Level 6 Local Expert

The employees are incompetent. They can't really explain the difference in phones.

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Бублик Корпорейшен

Level 7 Local Expert

Polite staff, excellent quality of service, a wide range of products.

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Anatolli Rahila

Level 15 Local Expert

A good department, the guys are trying their best. Of course, there are distortions, especially with customer service. But we are all living people. Now imagine that you work there.

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Павел Цыбулько

Level 9 Local Expert

Friendly staff

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Дмитрий Бондарь

Level 8 Local Expert

A good salon. However, it is not fast to find (in the far corner of MOMO in the center). The service is passable.

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Я Я

Level 5 Local Expert

They came, as they say, after the construction... old clothes... in fact, from the ship to the ball... The other day, my friend.. must be... or rather, in a week.... and so I wanted to buy a Samsung flagship, just the latest model.... just the most-the most... and now my husband and I are standing after the construction site... in old clothes... WEARING OLD CLOTHES is important!!!! As it turned out for MTS employees!!!! Not only did they banter about, like, showing you a clamshell for 6 THOUSAND- THOUSAND -this is not a typo - these are the words of consultants, so the whole design process was accompanied by chuckles towards my husband, who did not agree with my purchase (well, damn, an ardent fan of iPhones), - well, I love Samsung, I repent ..., so also with tricky remarks in my direction.... Guys, you either take people as consultants to those who really see through the chip, or pay a normal po to consultants so that they don't openly envy and overshadow my purchases from you. So far, you have completely lost the desire to shop... For a second, the s 24 ultra can be bought cheaper than yours.... that's what I thought about when releasing the SL flagship

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Виктория Судиловская

Level 5 Local Expert

A good salon. We bought a phone for a child. There are a lot of people, but this is not surprising, there is only one MTS salon in the area. Special thanks to consultant Ivan for his politeness, patience and useful information in choosing a phone.

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Alia

Level 19 Local Expert

To buy something for adequate money, you need to buy a bunch of unnecessary extras for a lot of money.

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Полина Пачковская

Level 13 Local Expert

Good specialists, fast service!

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Юлия Буяшова

Level 15 Local Expert

Excellent courteous staff, good selection of goods

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RDN

Level 9 Local Expert

A wonderful place;)

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Илья Цвирко

Level 13 Local Expert

Excellent communication, even in the woods it takes.not like other operators)))

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Татьяна Кузьминская

Level 15 Local Expert

MTS is a communication salon, you can buy both phones and accessories and get advice

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Надежда Б

Level 14 Local Expert

Connected to MTS since 2005, now there is a salon next to the house, it pleases!

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Елена Шилкина

Level 15 Local Expert

I don't know any worse than a mobile operator

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Aleksandr Ostrovski

Level 11 Local Expert

A good cellular communication salon

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Andrey Gorupa

Level 7 Local Expert

There were always long queues when I came in

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ВИТАЛИЙ УМРЕЙКО

Level 11 Local Expert

MTS is always on top.

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Виталий

Level 5 Local Expert

Great

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Miron

Level 13 Local Expert

a large selection.

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Владимир Николаевич

Level 25 Local Expert

MTS training salon. Phones and related products.

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Anonymous review

A great place

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Алексей Кузин

Level 6 Local Expert

discounts don't make it better.

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Mts

46 reviews