Please note: 5 or 1 star. At our entrance, too, one inadequate lady refused to sign a contract for a ruble per month... and she arranged for us to complain - she has nothing to do, and for years, the roof has obviously pulled up. And the guys made the intercom in the new door very carefully. Pleasant to talk to. It is difficult for them with those who are eternally dissatisfied - from such and one-star ratings.
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Ирина С.
Level 2 Local Expert
November 2, 2024
Employees who are adequate in communication. The intercom was installed efficiently. But, of course, there were dissatisfied people in the entrance, they made a scandal out of the blue, they pelted them with complaints. So these are mostly elderly people with mental disabilities who have a lot of free time. I also give 5 stars for your patience.
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Владислав Шоломицкий
Level 10 Local Expert
September 21, 2024
A normal intercom was dismantled, without the consent of the residents at all. They gave out 1 key, and the other 2 keys for 15 rubles each. Your intercom didn't fall anywhere for me at all, and the old one was fine with me. This is the worst organization I've ever met. I don't understand how they still work, there are so many complaints and dissatisfaction of people, but they continue to work
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Сергей Сергеевич
Level 2 Local Expert
June 13, 2024
Nashges LLC dismantled the property of the residents of the entrance, namely a serviceable intercom, without the consent of the residents. He installed his own intercom and forces him to sign a contract, otherwise he does not give out the keys to the new intercom.
Organizations that provide services for the installation of intercom systems and maintenance of remote control and intercom systems are required to:
— to provide maintenance services to consumers (owners or tenants of residential premises) on the basis of a contract concluded with each owner or tenant of the apartment;
— to provide unhindered access to residential premises to residents who have not signed a contract for the maintenance of a ZPU, not to charge a fee for additional housing and communal services for the maintenance of a ZPU to such residents and not to include this fee in the notice of payment for housing and communal services;
— do not allow the replacement of the PO or other equipment of the intercom system without the consent of the owners or tenants of the premises.
This agreed position is based on the following legal requirements:
Based on Article 4 of the Law of the Republic of Belarus "On Protection of the Rights of Consumers of housing and Communal services" and Article 30 of the Housing Code of the Republic of Belarus, services for maintenance of intercom systems and replacement of ZPU refer to additional housing and communal services.
By virtue of paragraph 3 of Article 4 of the Law of the Republic of Belarus "On Protection of the rights of consumers of housing and communal services", additional housing and communal services are provided on the basis of an agreement between the contractor and the consumer.
According to articles 2 and 391 of the Civil Code of the Republic of Belarus, forcing citizens to conclude contracts is not allowed, except in cases where the obligation to conclude a contract is provided for by legislation or a voluntarily accepted obligation.
According to article 7 of the Law of the Republic of Belarus "On Protection of the rights of consumers of housing and communal services", the consumer has the right to refuse to receive additional housing and communal services.
According to article 19 of the Law of the Republic of Belarus "On Consumer Rights Protection", it is prohibited to condition the purchase of a service (goods, work) by compulsory purchase of another service (goods, work), just as it is prohibited to provide additional services (work) to the consumer without his consent. The consumer has the right to refuse to pay for such services (works), and if they have already been paid, to demand from the contractor a refund of the amount paid.
According to article 10 of the Law of the Republic of Belarus "On Protection of the rights of consumers of housing and communal services", the consumer has the right to choose the contractor of housing and communal services provided on a competitive basis. The decision to choose a contractor for housing and communal services provided on a competitive basis is made by a group of consumers living in an apartment building or a blockaded apartment building (in an entrance, on the floor of an apartment building, etc.) by a simple majority of consumer votes and is formalized by the minutes of a consumer meeting or a questionnaire.
In accordance with article 172 of the Housing Code of the Republic of Belarus, a participant in a joint household uses common property according to the intended purpose of this property, without hindering the exercise of rights to this property by other participants in joint household ownership.
In accordance with article 9 of the Law of the Republic of Belarus "On Joint Home Ownership", the owner uses the common property according to its intended purpose, without interfering with the exercise of the relevant rights of other owners. In case of technical necessity, the owner is obliged to provide access to the common property located inside the non-residential premises belonging to him. Common property is not subject to alienation or transfer for use to one or more owners and (or) other persons, if its alienation or transfer for use makes it impossible for other owners to exercise their property rights. Other common property may be alienated or transferred for use to one or more owners and (or) other persons on the basis of a decision adopted unanimously by all owners.
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Соколовская Александра
Level 2 Local Expert
November 2, 2024
Very current and adequate guys who know their business. We installed the intercom in the new door without any problems, quickly and accurately. There can be no complaints at all.
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Надежда Зарубайко
Level 7 Local Expert
October 11, 2024
the company is trying to force you to sign a contract, an absolutely dishonest attitude. Perhaps information will help someone, I received free keys from them for all residents registered in the apartment after I applied to 115, where I indicated that this company by its actions prevents us from entering the house and, accordingly, the apartment, which violates both the residential complex and the Constitution. It worked on the same day. But on the phone before that, nothing helped for a whole week. BUT later it turned out that the key works only for 1 entrance (the house has separate entrances to the elevator and stairs): I still can't get into my own apartment through the STAIRS.
I applied to 115 again, but nothing has been decided at the time of writing this review (almost 2 months). In addition, this organization has drawn up an act in which deliberately false information, no defective act was drawn up with me, and no one offered to sign it to me.
They want 25 rubles for the key (they said that this is the cost for our apartment), despite the fact that the cost of duplicates in Minsk is up to 15 rubles.
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Александр Гузев
Level 8 Local Expert
June 21, 2024
They are very good at ruffling my neighbors' nerves. And everything is nice and kind to me on the light. Enjoy your life and the intercom is the little things that you should not pay attention to.
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андрей прохоревич
Level 3 Local Expert
March 28, 2023
We won the tender for the maintenance of our entrance, changed the intercom, wrote an ad that you can change old keys for new ones for free. In fact, they refused to change the old ones for new ones for free, they said only with the contract. When I said ok, let's sign the contract, it turned out that they wouldn't change the contract either. He said ok, let's do it for the money. They said 15 rubles for the key. But when they brought the keys, they went up in price from 15p to 20p on the way. After that, I said that I probably wouldn't sign the contract, they turned off my intercom (you can't call). Now they are just rude and refuse to turn it back on. At some point, they started threatening my business that they would send checks on me and write reviews everywhere. Then they apparently got scared and erased all the messages. The photo shows a couple of messages that I received from them in the process of communication, just to assess the level of communication.
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Алина
Level 5 Local Expert
May 3, 2024
At the first call, the operator told me: "You will pay first, then we will install it!" On the second call, he said, "You will send us the contract first!". I sent the contract. A couple of days later, at 21:10, someone contacted me and said that he was nearby, he would come and see how much wire was needed. I waited 10 minutes for them to come, I'm calling back. The answer is "We couldn't get in, it's not interesting anymore, we left"…
For me, this is the most terrible organization I've ever come across. This whole epic has been going on for about a month now. There is still no intercom
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Андрей Жук
Level 9 Local Expert
June 29, 2023
Terrible service, if you can even call it a service.They flashed the intercom without warning notifications, thereby forcing us to make unique new keys because all the locals refused to do it due to the fact that they put some kind of filter.And we with small children came from the street and could not get into our own house, they refuse to name the code from the intercom....The prosecutor's office should pay attention to the horror of such figures....
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Олегыч
Level 15 Local Expert
February 15, 2023
I understand everyone, but...Mostly those who, for various reasons, do not want to sign a contract for that PO, write, but here the price of the issue is 1.22 (one ruble 22 kopecks).At this price, the intercom will be repaired and the intercom key will be brought to you, as well as in the case of modernization of the PO, hope for the replacement of 3 keys at least.What other bonuses do you want to receive, write to us and we will discuss
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Галина П.
Level 2 Local Expert
April 27, 2023
The chips that were not made by them were reset without warning. Children couldn't get home after school. It was not replaced for free. They didn't say the code. They sell them for 15 rubles, and those who have not signed a contract, for 20. They were rude on the phone and refused to sell chips at all. Neighbors who agreed to replace non-working chips for money said they accepted cash without checks.
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Светлана Шалупина
Level 3 Local Expert
January 16, 2023
A DISGUSTING organization! The person who answers the phone constantly changes the cost of chips, does not provide any checks for the purchased chips! On the phone, when ordering a chip, he starts haggling and overestimating the prices of chips, referring to gasoline consumption, depreciation of the car, time spent! . There's not even one star to put up for! The chips encode that it is impossible to make a duplicate yourself, in this regard, you can not get into the apartment if you accidentally lost the chip.
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Павел Х.
Level 4 Local Expert
May 5, 2023
Disgusting attitude towards your customers! The operator accepting applications for keys sees the conversation in a rude way! The keys to the intercom are encoded (they try to convince customers that this is legal, although it is not), only they can do it! The price of the key apparently depends on the mood of the operator, then 15 rubles, then 20.
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Мила С.
Level 2 Local Expert
May 24, 2024
Rudeness, inability to communicate
Inappropriate behavior
And most importantly, it is unclear how to abandon them
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Игорь К.
Level 3 Local Expert
October 3, 2022
The same situation.First, the intercom was turned off, allegedly broke down, then they began to force people to sign contracts who did not sign, did not connect and did not say the code.Then they put in a new intercom and at the cost of chips 3 rubles, they sell for 15, and those who have not signed a contract, for 20
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Марина
Level 4 Local Expert
December 9, 2021
A company that does some murky business. They send out some kind of "left-wing contracts" to the mailboxes of Minsk residents, with blank fields for the date of conclusion of the contract and the cost of services. When you call to clarify the details, instead of answering, you listen to the rudeness of some lady with a voice as if she had just woken up. But this is not as important as the threat, if you do not sign the contract, then the intercom will be turned off. Is this some kind of undercover racket?
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Ангелина Михайловская
Level 5 Local Expert
January 27, 2023
They don't answer basic questions
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Stanislav K.
Level 5 Local Expert
March 25, 2022
they broke the intercom and cut the wire, all in order to conclude a contract with them
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Павел
Level 2 Local Expert
October 30, 2019
The organization is engaged in extorting money by any means. Therefore, he hides his contacts.