NBU

4.6

582 ratings

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Бобомурод Тожибоев

Level 6 Local Expert

I visited there to exchange Indian Rupi to Uzbek Sum, butthey didn't do that kind of exchange anymore, and any Bank of Uzbekistan, they told me to go ti Indian Embassy in Tashkent...

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Beck

Level 18 Local Expert

Old bank. More like a ministry from security point if view

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Tt Gg

Level 5 Local Expert

Zor joy

Sardor Fozilov

Level 8 Local Expert

Serziv 1000 atmasfera super

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Azizbek Normatov

Level 7 Local Expert

Super

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Hard M.

Level 6 Local Expert

average Uzbekistan level

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Abdukhalik Akhmedov

Level 4 Local Expert

The staff is friendly. Fast service. The building is located in a convenient location, within walking distance from the metro station. The exchange rate is stable, there is not much difference with other banks

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Jamshid

Level 9 Local Expert

Excellent service Convenient location at the Bodomzor metro line The full range of banking services Good specialists Parking is the only problem. It is possible to withdraw or top up the card in both national currency and conventional units.

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Stanislav Pak

Level 2 Local Expert

It's just a disgusting bank, they don't receive SMS messages for transactions. The app only shows the translation, and then only for outgoing messages. There is no information about incoming transfers, and no information about payments either. You call the call center in line 92, you don't have enough nerves to wait. The chatbot doesn't work, you call the number listed on the official website, they say it doesn't exist. Not a bank, but Sharashkin's office. I don't recommend contacting them at all.

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Алексей

Level 9 Local Expert

The bank is good, the staff is competent. Unfortunately, it was not possible to take out a loan, there were nuances on my part. But I think the staff is great. They are polite, professional, and helpful. I wish it would continue like this.

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Tamila Rakhmatullaeva

Level 6 Local Expert

I wanted to buy tenge, the website gives it out, I arrived, the cashier stood in line, says we have only 2000 tenge, that's 52,000 soums. The National Bank does not disgrace itself, then do not sell tenge and do not mislead buyers that you have tenge in exchange offices.… The cashier says, go to the branch on Khadr, we called there is the entire amount, but I only need 400,000 tenge. I'm saying they won't be able to guarantee the availability of this amount within 2-3 hours. The cashier called Khadra, clarified with me and even told them my last name and first name, that within 2-3 hours I could go and buy there. Arriving at Khadra, it turns out that they have only 200,000 tenge, they offered to go to the airport branch. Is the amount of 800 dollars in tenge a problem for the National Bank? Then do not sell this currency and do not deceive customers by wasting our time on such a small thing!!!

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♥️

Level 5 Local Expert

The bank as a bank, since 2019 I have been a client of this bank, I have never had any problems with the bank's cards or with the bank itself, all issues are resolved very quickly

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Мухаммед К

Level 3 Local Expert

A terrible bank, did not accept the dollar, there was simply no construction, for no reason. I am sending a photo of dollars that were not accepted (dollars fully comply with the norms), I took it from another bank . They just don 't need clients , they don 't respect the client . Rude communicates .

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Sergei Isk

Level 8 Local Expert

Why would you say on the phone that we were opening accounts for non-residents, and when I arrived, "madam," the specialist briefly replied, "we don't open them if you don't officially work in Uzbekistan." Why mislead, it was necessary to take the time to hear it...

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Хома :(

Level 2 Local Expert

the service is very terrible, the cashier was minding her own business, I stood at the checkout for 20 minutes while she served, the service is low, oh yes, "nurullayeva khurshida khon mahamatjon kizi" will not serve you until she finished her business

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Laz Nor

Level 3 Local Expert

The worst service, currency exchange, was waiting for an hour, as a result, when our turn came, the cashier began to serve another person without a ticket, allegedly he missed his turn (in such cases, we need to take a new ticket and the employee should tell the client this), they asked what we needed and they did not have this currency Disgusting service, disgusting and disgusting-looking staff, working as slowly and disgustingly as possible

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Temur J

Level 4 Local Expert

You spend more time in this bank than in others, and the system is very old, and the developers can't make a working website and application properly because of the management.

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Anna Kuznetsova

Level 12 Local Expert

We did a good repair, a lot of operators, good service, fast enough.

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Сабиша Ахметзянова

Level 11 Local Expert

Very rude attitude on the phone, talking with a favor. They don't really explain anything. It's a pity in such a bank- so-so service

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Исакова- Душамова Нилуфар

Level 29 Local Expert

Good branch, few people, few queues, friendly staff

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Руслан Г.

Level 7 Local Expert

Everything is very long, a lot of people, the staff is working slowly. Fortunately, although it is clean inside and there is no smell. It is problematic to go inside the bank, as if into the Pentagon😃

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Ярмак Александр

Level 10 Local Expert

They refused to exchange an old-style hundred-dollar bill without explaining the reasons, and they charged a commission when exchanging a five-thousandth bill of the Russian Federation.I do not recommend contacting you.

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Умида Хайдарова

Level 2 Local Expert

This is the first time I've written a negative review.Review of the Chilanzar branch of NBU Bank.There was an unpleasant aftertaste after communicating with the employees of this bank.They talk as if I came to ask him personally for a debt.Incompetent, ill-mannered and poorly educated people, But in ties.They are deliberately dragging their time and creating difficulties in order to show their importance.One of them has the wrong diction and try to understand what he is saying.But there is a lot of pathos .

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Султан

Level 15 Local Expert

The best staff. Polite attitude to each client. They know well how to help the client. Fast service. I recommend. Large parking lot. A wide range of services.

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hayk p.

Level 8 Local Expert

The system is 5 years behind, there is no device through which you can replenish a currency card with currency, you can just put the bags and convert them into currency

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дийор рахметов

Level 5 Local Expert

the service is good, no better, the staff is good, the relationship is also good, the waiting time is normal, the currency rates are also by the way, the bank is top, honestly

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Taiwanshik .

Level 27 Local Expert

A great bank. Respect. The staff provides top-level service. Well done. Keep it up. Respect is my advice to everyone.

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Umid Mirzaev

Level 9 Local Expert

I visited after lunch, a lot of people serve slowly. The operator redirects to another in the end, the issue was not resolved.

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Banu Kadirova

Level 12 Local Expert

Very competent specialists. The main thing is to know how to ask a question correctly. And they will guide you. The polite staff greets you from the very entrance. There was a case, they even borrowed an umbrella. They always do their job cleanly.

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Регина

Level 4 Local Expert

Very bad. The staff are unpleasant. Corruption is rampant. At the bank, the employee asked the cashier to double-check the price for the statement, which should generally be done for free. Okay, 30 thousand something for this is not so much, but the employee persistently pressed the girl at the checkout so that she punched my payment 2 times for some reason. "The second check is my commission." What else is her commission?? The girl and I stood at the cash register in a stupor and did not understand anything. When I asked why I should pay a second time, she simply replied: "I do not know, honestly. You don't have to pay the second time at all, I don't understand." I'm not a scandalous girl, I didn't say anything, but I was terribly uncomfortable with what biased employees work at the national bank. Do you know what's next? When I came to get my discharge, as it turned out, it just wasn't done. Allegedly, there were not enough funds on the card and in general, "when there is more than $ 2,000, then come." Seriously??? Why couldn't I have been told about it right away? Why did I have to pay for it twice? This attitude towards customers is a disgrace. She left with a disgusting feeling of dislike for our whole country at once... sadly, no progress.

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Сарвар

Level 4 Local Expert

Negative experience of withdrawing cash from the bank itself Hello! I want to share my disappointment about the experience of using banking services in NBU. I think it is important to emphasize the inadmissibility of charging a fee for withdrawing funds from your own card at the bank itself. One of the key advantages that banks attract customers with is the convenience of using their own ATMs to withdraw cash. However, to my regret, NBU decides to charge additional interest for this service. I understand that banks need to support their financial stability, but charging fees for their own transactions seems illegal and inconvenient for customers. This creates additional costs for us, the customers, and detracts from the bank's credibility. I hope that NBU will take into account the opinions of its customers and review its commission policy. Otherwise, such practices can lead to the loss of clients, including me.

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Роман Цой

Level 12 Local Expert

The branch is very quiet, there is no queue. The service is on the level. I highly recommend it. Especially the department of lending to individuals. The ticket offices are also constantly free. If you want to apply for a loan or make a payment, I advise you to take the minimum amount of time.

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Юлия Ковалевская

Level 2 Local Expert

Operators are disinforming. They are sent from one branch to another to open a regular debit card of a non-resident of the country. As a result, after visiting several recommended branches by the bank employees themselves, none of them opens the card. Customer orientation - 1))) Informative staff 0)) Lack of a system inside the bank It is surprising, of course, that in the modern world such prehistoric and unprofessional banking services are available.

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Леся Фёдорова

Level 7 Local Expert

I liked the girl at the reception: She met, explained, conducted, all with a smile. This is where the advantages of this bank ended. I opened my salary card, at work they said that they would write an application to the bank, a bank employee decided to kick me off, said that they had been sent to them from work, with a dissatisfied face: I went and brought a form. Then he took the completed application with the same person. I work in three banks-this one is the most disgusting

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Елена Галаева

Level 7 Local Expert

Good bank , polite and attentive staff , I liked it.

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Римма Гиззатуллина

Level 14 Local Expert

The bank is good and some employees are just super, but transfers from an account to a card take a whole day and it's not convenient!

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Асад Эрматов

Level 3 Local Expert

Employees work slowly, the queue at the bank is always long, I came in the morning once and sat until 16 because of the long queue

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Юрий С.

Level 13 Local Expert

We were served quickly and without waiting in line. I exchanged rubles for som

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Юрий YURY

Level 26 Local Expert

Guest reception staff. You can also exchange currency and get a local Uzbank plastic card in 3 days. Collectors will be helped to choose new banknotes for the collection.

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Samad Samadov

Level 3 Local Expert

Even this bank can't serve 1 customer, terrible bank, I'm waiting for the operator for 1 hour

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Vladimir Skorynin

Level 17 Local Expert

A very "working" branch. Fast/fast/ clear.

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Tim Tim

Level 13 Local Expert

The exchanger is excellent. You will be escorted as a guest to the cash register. While waiting for your turn, it's fashionable to get acquainted with ancient money in a kind of mini museum. Very interesting.

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Munisa Abdurahmon

Level 2 Local Expert

They seem to be working well, but they have an obvious problem with the numbers in the queue: they can just "accidentally" skip. Unfortunately, this has happened more than once.

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Jaloliddin Makhmudov

Level 12 Local Expert

The service is much better than it was before! There are all banking services at reasonable prices! The attitude towards customers is very polite!

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Анатолий Смирнов

Level 14 Local Expert

Such a giant bank, you can say a skyscraper, but surprisingly there is no money transfer system operator "Unistream". At 2 p.m., they already said that there was a limit of $ 1,000 for 1 person, and then they said no at all!

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Umidjon Nabiyev

Level 26 Local Expert

The office is clear and the staff is cool

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Оксана Оксана

Level 2 Local Expert

Today I wanted to buy 500 euros at the branch where the Grand World Hotel is located. It was 3:40 p.m. The girl at the checkout said that she didn't have time for me, so she needed to calculate the money in amounts and it would take her a long time?!! Because they would close soon (they work until 17.00 it says), I better leave... Then she condescended to me and sent me to another ticket office, which is located at the entrance to the hotel. They told me they didn't have any euros. And I had to go back to this girl and ask her to change the money. I don't understand why a client should beg, humiliate himself? Well, it would also be some kind of large sum.. That's 500 euros. The National Bank of Uzbekistan! In the end, they didn't change the money for me, saying that my passport expired, even though it's valid until 2034! But she doesn't have that much information in her database. On the same day, I went to the passport office, where they checked everything and said that there were no problems with the passport. In general, we exhausted our nerves and time. One man, a bank employee, made a remark to this girl, otherwise she didn't even want to talk to me... Special thanks to him! If your employees decide for themselves how long they will work, whether to accept clients or not, let me warn you, I will not look at the bank's work schedule, but find out from your employees what their mood is in terms of work.

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Star-rider

Level 25 Local Expert

A cozy bank branch in the very center of the city. It's cool and pleasant inside. Customer service is provided by electronic queue. If you need a currency exchange, then there will be a queue, you have to wait 15 minutes

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Дамира

Level 14 Local Expert

The most profitable currency exchange in this bank. Thank you.

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andy a.

Level 10 Local Expert

Lousy service, a nice girl at the entrance, and when you go to customer service, the door to the left of the main entrance, you see boorish employees sitting in a heap on chairs, who barely strain to squeeze out a few words. Disgusting service and rudeness!!!!

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NBU

145 reviews