I have used NBU's services many times, so I want to share my detailed impression, which may be useful to other clients. Location and building: Bank branches are usually located in convenient locations in the city. The buildings are well maintained, with a modern facade, easily recognizable by the corporate logo. Inside, everything looks pretty solid and formal: spacious halls, air conditioners, an electronic queue, cleanliness and order. The atmosphere is conducive to resolving financial issues calmly. 👨‍💼 Service: The bank's staff are generally polite and try to help. Sometimes the queue may not move as fast as we would like, especially during rush hours, but this is typical for most large banks. I am glad that there is an electronic queue system and you can track your number on the screen. Experts explain everything in an accessible way, help to sort out the documents if something is unclear. , Services and products: Currency exchange is one of the most stable exchange rates, the procedure is quick and without unnecessary formalities. Deposits and loans — a fairly wide range is offered, there are both short-term and long-term programs, and the interest rates are competitive. International transfers work stably, you can easily send or receive money from abroad. Online banking and the mobile application have recently become noticeably better, the interface has become more convenient, there are basic functions: transfers, payment for utilities, balance control. , Advantages: A large network of branches throughout Uzbekistan. Reliability (after all, it is the largest bank in the country, with state support). Good quality of consultations. Support for international transactions and maps. , Cons: Sometimes there are queues and long waits. Not all processes are automated, and some documents have to be processed manually. Online banking could be even more functional (for example, add more opportunities for investments and analytics).

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Jasmina Jurakulova

Level 3 Local Expert

I am a customer of NBU and I am very satisfied with the service. The staff is always polite and ready to help, all operations are quick and convenient. The bank's online services are simple and reliable, which makes use even more comfortable. I thank the bank for the high-quality service and modern approach

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Sabrina

Level 5 Local Expert

NationalThe bank is located in the city center, a chic three-storey building. It is equipped with the latest technologies. It was 30.07., it was hot, and it was cool and pleasant in the bank building. The staff is friendly. All the amenities for customers have been created. Clean, neat. They work quickly and accurately. There are no complaints at all.

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92 reviews