NBU

4.4

301 rating

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Абдулазим Абдулхафизов

Level 3 Local Expert

I have used NBU's services many times, so I want to share my detailed impression, which may be useful to other clients. Location and building: Bank branches are usually located in convenient locations in the city. The buildings are well maintained, with a modern facade, easily recognizable by the corporate logo. Inside, everything looks pretty solid and formal: spacious halls, air conditioners, an electronic queue, cleanliness and order. The atmosphere is conducive to resolving financial issues calmly. 👨‍💼 Service: The bank's staff are generally polite and try to help. Sometimes the queue may not move as fast as we would like, especially during rush hours, but this is typical for most large banks. I am glad that there is an electronic queue system and you can track your number on the screen. Experts explain everything in an accessible way, help to sort out the documents if something is unclear. , Services and products: Currency exchange is one of the most stable exchange rates, the procedure is quick and without unnecessary formalities. Deposits and loans — a fairly wide range is offered, there are both short-term and long-term programs, and the interest rates are competitive. International transfers work stably, you can easily send or receive money from abroad. Online banking and the mobile application have recently become noticeably better, the interface has become more convenient, there are basic functions: transfers, payment for utilities, balance control. , Advantages: A large network of branches throughout Uzbekistan. Reliability (after all, it is the largest bank in the country, with state support). Good quality of consultations. Support for international transactions and maps. , Cons: Sometimes there are queues and long waits. Not all processes are automated, and some documents have to be processed manually. Online banking could be even more functional (for example, add more opportunities for investments and analytics).

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Jasmina Jurakulova

Level 3 Local Expert

I am a customer of NBU and I am very satisfied with the service. The staff is always polite and ready to help, all operations are quick and convenient. The bank's online services are simple and reliable, which makes use even more comfortable. I thank the bank for the high-quality service and modern approach

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Sabrina

Level 5 Local Expert

NationalThe bank is located in the city center, a chic three-storey building. It is equipped with the latest technologies. It was 30.07., it was hot, and it was cool and pleasant in the bank building. The staff is friendly. All the amenities for customers have been created. Clean, neat. They work quickly and accurately. There are no complaints at all.

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Ислом Абдуллаев

Level 7 Local Expert

Like basically all banks. They don't want to miss the client and try their best to persuade you not to close the account. I came to open an account so that the pension would be credited to the card. The queue, the loss of time, and it all turned out to be in vain. They didn't tell me that Hulk Banks was dealing with this issue. As a result, I waited a month for the pension to be credited, and the balance on the card is 0. The NBU came, it was the turn again, it was time, and only now they said that the Hulk of the bank was dealing with this issue.

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Назира Амонова

Level 14 Local Expert

Thank you very much for your timely service and for treating your customers with respect. Thanks for everything. It was a pleasure. I went in on business, they served me quickly and solved my problem. Thank you very much

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Сабина Расулева

Level 8 Local Expert

The most reliable bank. There have never been any problems. Even when translating, everything is always polite and on time. The staff is helpful. Always on the lookout. They help with solving issues.

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Алексей Неважно

Level 13 Local Expert

I stood in line for two hours to change the bills. It's a waste of time, people go out of line to their friends at the checkout to avoid wasting time. So maybe you can make cash registers for "Your Own", why should the guests of the city beat the threshold and spend their time exchanging currency for several hours, some kind of disrespect for tourists I wanted to contact the bank's management, but I wasn't there. A cluster of employees who are unable to resolve the issue With such an attitude towards the guests of the city, if someone goes to your bank, you do not respect the time, not the guests of the city I do not recommend visiting, just waste your time.

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Ден Мур

Level 9 Local Expert

I exchanged the currency without any problems, I can recommend it to tourists, but there was a moment when I waited a long time for some guy to finish his questions, and I was already called to the service window, strangely somehow the electronic queue works...

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Елена У

Level 6 Local Expert

There are always queues at the bank. Tourists also have to wait to exchange money for local currency. The staff is unqualified. They always ask for help from another specialist, especially if they are transferring funds.

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🌸𝓜𝓞𝓨😍𝓡𝓐𝓨🌸 Toxirovna

Level 4 Local Expert

I've been a client of this bank for so many years, more than once. There was no makeup, the staff here is very polite, punctual, attentive and helpful. I would like to express my gratitude for the prompt work.

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Оксана Ч.

Level 10 Local Expert

The work is not boiling at all)) during easy customer service, they may be distracted by personal conversations, mobile phone conversations, going somewhere... they tried to change the currency three times, and only the third time was successful; only an hour of waiting, although they left for Bukhara that day and came to the opening

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Хамида Туракулова

Level 7 Local Expert

For the first time in my life, I applied to the NBU of Samarkand for a mortgage loan. The staff are competent, they explained everything correctly. I was satisfied with the service

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Исломбек

Level 10 Local Expert

I use this Bank very conveniently. Just today, the conversion didn't work, but I called the support center, they helped me figure it out and solved the problem. Shahzod, thanks for solving the problem quickly.

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Бекмурод Утамуродов

Level 3 Local Expert

It is located in the city center, so 1 star, as well as 0 stars, got a queue at the cash register for individuals, and there they themselves unwound the queue and waited for the driest customers, skipping legal entities along the way, and plus tanish-bilish also has 16 operators (in front of my eyes there was a queue that costs me after 50 people) I am very dissatisfied with the bank's service, respect for individuals 0

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Эльдар Яхшибаев

Level 5 Local Expert

I think the most excellent bank in Samarkand always solves all problems quickly and efficiently, they will very politely and clearly advise and help with the solution

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жахонгир мамаризоев

Level 4 Local Expert

Of the advantages, it seems to me that a more or less good bank compared to other banks in Uzbekistan, but even that is terrible!!!!! The operators treat the customer terribly. Especially the first girl operator. I went to the bank at 9 a.m. It seems that they should work with 9, out of 6 operators, only 2 are on site and they do not accept them. By 9:30 they started accepting, the queue was 35, but I waited an hour and a half. Then I came to the operator, it turns out that their system does not work!!!! Bullying (I note that all operators do it to their close friends without waiting in line!! And others need a queue ticket!!) we live in the 21st century (the age of innovation and artificial intelligence, but our people have to wait in line for 2-3 hours at least). I do not know if the directors of the bank read this, if so. Before the reform, it is impossible to tolerate it. Other banks are even worse. I advise you to create a possible queue online through the application with an approximate indication of the time!!!

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Bahodir

Level 12 Local Expert

Feedback: The NBU Bank left mixed impressions. The reception is working well – the staff are polite and help with orientation. However, there are a number of significant drawbacks. Firstly, not all cash registers are working, which is why the waiting time increases significantly. In addition, some customers are allowed to skip the queue, which causes dissatisfaction among other visitors. Unfortunately, some employees behave quite rudely, which leaves a negative impression. In general, there is something to work on to improve the level of service in the bank.

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Татьяна Ю.

Level 11 Local Expert

from 13-00 to 14-00 - lunch break is crowded , the staff is attentive and helpful PS: "Money changers" offer the best exchange rate of RUB / sum.

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Alex Sparrow

Level 6 Local Expert

Get ready to stand in line for at least 2 hours. Grab a snack and water. Everyone climbs up without waiting in line. If there is a hell on earth, then this is NBU Bank

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Алексей Соколов

Level 12 Local Expert

A very pleasant impression remained. We changed the currency at the cash desk - the service is beyond praise. The employees speak Russian well, explained everything in an accessible way, and answered all questions exhaustively. They are very friendly and friendly.

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Дамир

Level 5 Local Expert

good service fast staff treats customers well and quick service

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Исломбек Шарипов

Level 6 Local Expert

The staff is working perfectly, but they have few operators and a lot of people in line. You can expect your contribution point for almost 2 hours. It is faster to open a card for a maximum of 30 minutes to wait in line, or even your turn will come in 1 minute. The polite operator issues the card. By the way, it's great that they have a toilet for customers.

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Александра Ветринцева

Level 7 Local Expert

The most terrible bank. I opened an account 20206, joyfully went home. Money has arrived, the application is not about anything, money cannot be withdrawn from the account, only to come to the bank and inside the application it is not how not to spend it (( I decided to change the bank and went. I took a ticket to the queue from 2 o'clock to 17:30 at the bank, I sagged. It turns out that they are standing at the window, they are accepted without a queue, because many see the queue and leave and empty seats remain. My turn was 334 , there was a 156 turn at the moment . Okay, I've been sitting like a good girl. My turn came, I was sent to another operator, then another to another, I returned to the first one, they tell me we will do well. They do it in 2 minutes, I go to the cashier, they give money to everyone at the cashier, they tell me the cashier is closed. I was shocked when the cash register opened at 5, but they still gave it to everyone until 5:30, but not to me. As a result, I had to come on the trail. Day. In the morning. They did it for me quickly, I took the money. I go up to the cashier , they're sitting there like damn angry dogs , they don't want to bother me again, they send me to the cashier 20, there I wait for another queue, then they give me money. I am relieved to leave so that THEY will NEVER COME BACK!!!!!!

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Махмуд Махмуд

Level 3 Local Expert

When there is not a single operator on duty at lunchtime, every single employee comes out at lunchtime. And the bank's client has to wait an hour.

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К Р

Level 7 Local Expert

Top-level service, well done and clean

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Вася Ветров

Level 17 Local Expert

Huge queues and very slow staff work

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Василина Петрова

Level 10 Local Expert

They changed money.Cashiers 2 are so slow that even we began to feel quiet indignation, but the most amazing thing was waiting ahead!There were no usual toilets in the toilet!Faience holes !I haven't seen this for a long time, especially in a public place-a bank!Impressed forever!

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Мунира Байматова

Level 12 Local Expert

Long queues. Maybe you need to add windows? The employees are all polite, explain in detail what is unclear. I witnessed how the staff served foreign guests in excellent English. Well done.

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Мадина Яминова

Level 14 Local Expert

There are always queues, the service should be a little faster!

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Гузаль Давронова

Level 5 Local Expert

The most reliable bank and the best service

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Фарход Чариев

Level 21 Local Expert

A great bank. The interior and service are excellent. Everything is clean and tidy. There are ATMs on the street.

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Шермухамад Ш.

Level 2 Local Expert

A terrible bank. They do not work with clients, they are always busy with their own business. It's been a month since we opened an account at this bank, since we can't get a terminal for payment cards. He promises everything for tomorrow. We'll switch to another bank tomorrow.

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Алишер

Level 4 Local Expert

There was an international transfer, in dollars, I came to the bank to get money, and they told me you can only get your money in soums! Two more girls at the reception who are as reluctant as possible to answer your questions! (((

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Лола Мирзаева

Level 11 Local Expert

The service is not bad.But it's the only bank I trust because it's not completely private.Good annual interest rates on long-term deposits this year.Maybe the interest rates are higher in other banks, but it's somehow more reliable here

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Евгений Лобанов

Level 23 Local Expert

The best bank. The service is excellent!

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NAVRUZ SHAROFIDINOV

Level 16 Local Expert

Packing is a big problem. Problems with queues. I absolutely trust the staff.. for clients. In general, everything is very sad.

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Толиб

Level 11 Local Expert

The currencies sold by the bank are not recognized by themselves when buying👎

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Murod Farmonov

Level 10 Local Expert

Terrible employees, their eyes don't burn just to spend time. They're rude, they go about their business, they don't give a damn about customers. Sit and wait for your turn forever. I do not recommend it

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А.Р.Акрамов

Level 9 Local Expert

There is always a huge queue and employees communicate with customers as if they are not supposed to serve visitors, but on the contrary, visitors owe them something

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Рано

Level 3 Local Expert

Very bad there is no service at all, I did not think nbu such a bank employees work very slowly

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Дмитрий Шведов

Level 23 Local Expert

There is information on the site that a non-resident can issue a visa card for 2000000 soums, in fact, the bank says- literally, what are you talking about?, the last time it was in March, in general, citizens of the Russian Federation do not be fooled, no one and nothing in this country will issue to you

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Улугбек Джураев

Level 2 Local Expert

The service staff simply ignores their customers. The operators are not coping with their duties. It is not known where the authorities are looking.

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718313 Искандар

Level 7 Local Expert

Friendly, professional

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Давлат Камалов

Level 6 Local Expert

The queue is long, I waited 1.5 hours...

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AZIZ I.

Level 7 Local Expert

Visa cards were issued quickly in 20 minutes

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BAKHTIYOR UMAROV

Level 11 Local Expert

The service has improved and I liked it

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Дилора Раджабова

Level 10 Local Expert

I often visit as needed. There are a lot of people. The staff serve you normally. The bank's clients lack a culture of communication and behavior in public places.

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Зубайдулло Абдуллаев

Level 2 Local Expert

Hello. First of all, you need to be able to handle, serve, and still raise the rating of the bank. Here is one example; a client came to the bank and said that he has 100,000 rubles and he wants to transfer this money to a friend's account (to a bank card or to a bank) located in Moscow. But he was refused. Because the bank will not be able to transfer rubles. And why? We don 't know . to transfer rubles, the client must first exchange rubles for amounts at the bank's exchange rate, and then he must exchange the amounts for dollars. And then the bank will transfer dollars, then these dollars will be sent to the client in Moscow in rubles. Here is such a long and painful operation of the bank on currency.

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Азамат Сохибов

Level 3 Local Expert

The queue has been there since the morning! There are smart guys who create a live queue without a ticket! I stood for 2 hours to change the money!

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Каурова Каурова

Level 13 Local Expert

Everything is fine, but the queues are terrible

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NBU

93 reviews