Intuitive interface and easy to learn Even without technical skills, you can quickly figure out the system. Thanks to the visual business process designer, I was able to set up order accounting and task management on my own in just a few days. Training materials and support have accelerated this process. The mobile app is a huge plus! I can control tasks and processes even on the go. Notifications about urgent matters will never allow you to miss a deadline.

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Андрей Топорков

Level 5 Local Expert

Dear "Airplane Pilot", Thank you for your feedback, but we regret that your experience turned out to be negative. We hope that you are a conscientious user and your feedback is sincere. On customization: Our service provides flexible customization options. For basic tasks, the standard templates provided by the link are sufficient. https://neaktor.com/templates/ Our detailed Help is in the support section https://neaktor.com/support/start . If you have any difficulties, we are ready to help you with a free demo session. About support: Basic technical assistance is included in the tariff, in—depth consultation is paid. This is standard practice for B2B solutions. About development: We release weekly current updates as well as batch quarterly updates. Specific suggestions for improvement are welcome at help@neaktor.com According to the priority and importance for the product, they are performed free of charge for SaaS and on a paid basis (for on-prem versions of Neaktor). About functionality: the thesis in "deterioration of functionality" contradicts the practice of developing SaaS products. If the team had purposefully degraded the service, this would have led to a massive outflow of customers - we do not observe this. About the cost: paid technical support services are standard practice for the B2B segment, especially for non—base requests. You do not specify what type of problems you are talking about, but you hint at the desire to receive expert resources without payment. Our service is commercial and payment is charged for individual improvements for on-prem, as well as for extended technical support (individual consultations and assistance in process diagrams that the client has set up independently and needs help or recommendations). Your comments are important, but without the details (software version, error reproduction steps, specifics) we can't check them. Please describe the problem to the support service. We will help you solve it on a free and paid basis. help@neaktor.com Sincerely, the Neaktor team

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Пилот Самолета

Level 2 Local Expert

Many errors were found: - The functionality does not allow you to configure even basic parameters. - It is not configurable. - High cost. - Setting up the process yourself is very difficult and almost impossible. - Technical support is only for money. The Neaktor team currently does not improve the functionality, but only makes it worse.

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