The staff is great, but the technical problems and the overall impression are letting the bank down: - SMS messages with the PIN code from the received card do not reach - something in the system fell off, the application for issuing the card had to be printed from scratch on a standard form. - currency exchange rates on cards are less favorable than on cash - commission at all ATMs in the country, except for their own The feeling that I use the services of Ozone, not a bank

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Оксана Л

Level 3 Local Expert

I tried to extend the insurance contract. When calling the bank, the specialist could not clearly answer the questions and offered to transfer the phone to the appropriate department for communication. No one called from the bank within 3 business days. On the 4th day, I decided to go to the department myself. There are 3 people in the queue with a ticket, and the waiting time exceeds an hour. It is not the first year / time I have been interacting with this bank (formerly BTA), but over the past year the bank has simply fallen back to the abyss. The service is very poor, the deterioration in the quality of work is catastrophic, and interaction with the bank causes nothing but irritation. Sadness....

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Глеб Кривуля

Level 4 Local Expert

We applied for a loan for a car, service and customer orientation at the highest level, which many other banks lack. Special thanks to Anastasia Nikolaevna Sholomitskaya and Anastasia Nikolaevna Belaya, who saved the situation, processed all the documents as soon as possible and made the payment. When we started the registration process, we didn't even expect to do everything in 1 day. We still managed to make the payment in the last 4 minutes. Work for 10 points.

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Neo Bank

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