Neo Bank
206 reviews
December 20, 2024
We applied for a loan for a car, service and customer orientation at the highest level, which many other banks lack.
Special thanks to Anastasia Nikolaevna Sholomitskaya and Anastasia Nikolaevna Belaya, who saved the situation, processed all the documents as soon as possible and made the payment. When we started the registration process, we didn't even expect to do everything in 1 day. We still managed to make the payment in the last 4 minutes. Work for 10 points.
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December 2, 2024
I applied for an international loan, I really liked the service, the conversation, the explanation of the bank employee about the conditions, a clear answer to all questions, they will advise you how to do the right thing, listen carefully to your problems, it is very pleasant to feel such an attitude of professionalism in this case, there would be more such good-natured and understanding people, especially for visitors and the elderly, health and good luck to you Holy people, even though I am a visitor there was a man, but I really liked the service and the people themselves God bless you and your families good luck!!!
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December 9, 2024
To get service at this bank, you need to come to the branch with a dog, some kind of gadget that can take you for several hours and a lot of patience. It will take a long time to wait, since a lot of workers there carry mugs, talk in groups with each other, generally do anything, but not serve customers in a huge queue. The smell is like in a tavern made of a mixture of tea, coffee sandwiches and something else.
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May 10, 2024
I really liked this bank!
1) Very convenient location;
2) Very friendly, good-natured, and professional staff;
3) the most 'multi-currency' bank. Even in Moscow, there is a much smaller number, quantity, and quality of various currencies, which is why you have to either search for or order the right currency. In BTA-bank, everything is available.
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November 15, 2024
While there are four stars, it is necessary to realize the possibility of issuing cards and accounts remotely, while due to the lack of a code word in the questionnaire, I cannot issue cards, as they explained to me in the contact center, I registered through the ISI, that is, I still need to go to the bank to fix it, in other banks the code word is indicated when issuing the card, When this flaw is fixed, there will be 5 stars.
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December 26, 2024
Waiting in line to pick up a card is an hour on a weekday, lunchtime, and changing the PIN is 5 bucks, which is funny and sad. This bank is 10 years behind its competitors, and the only reason to interact with it is because it is not under sanctions. There are no questions for the staff, they are polite and friendly.
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December 16, 2024
The queue is moving terribly slowly. there are a lot of operators sitting, most without customers, but the queue does not move
, then at 1 moment all the operators apparently went out for a smoke break and people were not called at all. they returned and left 5 minutes later for a legitimate break. as disappointed as possible
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September 8, 2024
Everything is at a good level. The highlight is not just the chairs in the waiting area, but also the tables. You can either work until your electronic queue arrives. Or simply prepare the papers.
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April 1, 2024
Personally, I really like this bank. Very good and favorable credit conditions. Everything can be arranged on the spot, both credit and insurance. In general, the bank's employees seem to me to be the most literate, friendly and most importantly, I will always help and tell you, unlike other banks that I applied to. Special thanks to Alexandra from the credit department!
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September 14, 2024
In general, the bank is like a bank. But even by appointment I had to wait. And the decrease in the assessment was influenced by the fact that employees contradict each other. I had to waste time because of this....
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February 18
What a horror, I came on Mon, and then on Tue at 11 a.m., one of the 6 ticket offices is open and there is a queue of 15 people - it's scary to imagine that during rush hour!Everything is very very slow
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September 23, 2024
There was a previous time at the 8th - it was just creepy - I lost a lot of time and nerves. I was with 10 operators on 23.09 - everything is at the highest level. Thanks!
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January 26, 2024
Two months ago I started working at this bank, what are my impressions:
1. To open an account, you need to go to the bank. While almost all other banks keep up with the times and allow you to open an account remotely, BTA ignores. In principle, an interesting approach, all I had to do was drive from the other side of the city to him
2. I left a request to open a dollar card, they wrote that they would contact me. So, two months have passed, and I'm still waiting for a call :))
3. The application just throws it out of the profile
4. Look at their website - it's generally a masterpiece)
5. And today's hell is an electronic queue, I absolutely did not understand the order of this queue, but that's okay. I only had to sit for 50 minutes with a specialist to apply for withdrawal. And after all, 30 minutes to get them. There was only one cash register, but no one there was against chatting with each other. And in principle, why rush, time goes by - money is received, and customers will wait)
In general, this is the first time I have encountered such a service, and I am serviced in 5 banks now. I decided for myself that I definitely don't work with this bank anymore
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October 4, 2023
Excellent bank) 💝 today I dropped in there to make another lease payment so they served me without waiting in line) the girl at the checkout also smiled pleasantly)🥰 my credit history was very badly damaged by overdue loans and overdue fines... when I needed another loan, then all the banks turned away from me😏 PARITY Bank went to meet me) but he has an overpayment on leasing is horse 128%🤯
And BTA Bank approved leasing for me at a modest 57%) even though I already have one operating lease. Considering their democratically modest interest rates and the fact that they went to meet me) despite my ruined credit history... now I will only cooperate with this bank) And this Bank is located in the area where I live and work and it is very convenient for me)
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September 26, 2024
Friendly staff. Everything was done very quickly. Thanks
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October 3, 2023
One star for making a loan. If it were not for the refinancing of the loan, then 99% would not have chosen this bank. But even with the registration of a loan, not everything is so clean, in order to issue a loan, you will be hung with two more insurance (health, real estate) and another credit card with an overdraft will be tricked. Why is it a fraud, because they will tell you that only with this card you can go to the banking and look at the loan balance there, etc. Although! you can access the banking via the MSI data (without visiting the bank, which is written on the BTA website itself). During the processing of all documents, the operator girl ran away three times with documents for signature. It is very strange that this "important person" was not put next to him, in the department, so that these signatures of documents would take less time and employees would not turn kilometers in a working day.
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February 25
A good bank. Excellent staff. The service is at a high level.
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December 9, 2024
One employee of the bank incorrectly filled out the transfer documents, the second did not give change! My husband noticed when he had already left the bank…
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November 21, 2024
A good bank, everything is clear and not too long, the specialists are polite and explain everything
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February 8, 2024
I was at this bank because I received funds from Google Adsence. We quickly opened an account in dollars. I received a transfer with a minimum percentage of the transfer fee. I didn't open the plastic card. All actions are performed through a bank branch. Thus, the transfer costs are minimal. Polite, unhurried service. Thanks for the work. My Internet project is a website of free ads domer.bel
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January 28
Come to the bank for 2 minutes to pick up the certificate and stay in the bank for an hour. Neo bank knows how to set up its own service
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November 27, 2023
I haven't used this bank for a long time, but old memories have left negative impressions: an endless electronic queue for individuals on the second floor, it's always unclear which letter will light up next, and they are there in the list of wow... Well, in general, the management would not hurt to keep an eye on their employees working with legal entities. There are a lot of problems because of this, I chose another bank.
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3
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October 20, 2023
I applied for a loan from this bank. The service is at a good level, we liked it. Plus, additional services are not imposed, but offered. Sensible. Conveniently located, Parking nearby.
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October 10, 2023
The worst bank out of the five banks I work with.
1. Transferred the money to the employee on the card at 09:38. The money was VERY much needed by 15:00. Five times they called the bank with a sincere request to transfer the money that came from the transit account to the card account (this is done manually in the bank). Unfortunately, in spite of the promises to do everything, nothing was done!!! For five hours of working time, the operator could not press two buttons. Just SPIT IN THE FACE. The irresponsibility is terrible! The attitude is not caring.
2. An employee from a distant periphery wrote an application for the issuance of a salary card. The application was received by the bank, even a contract was concluded, but then it got LOST somewhere and the card was not sent to the employee. As a result, we transfer his salary to the card of another bank. IS THIS A BANK!?
3. The application for mobile phones is extremely low-functional, 5-10 years behind the applications of other banks in terms of capabilities.
4. Transferred money to an individual through the ERIP, specifying the account number (not the card number). I had to go from another city to Minsk to withdraw money from the account through the cash register. The bank has no other options. It is not possible to transfer to the card in the application... The service is at zero!
5. To increase the limit of spending operations, the bank charges a fee !!!
6. An extremely small number of its own ATMs and even they are not evenly distributed throughout the city.
7. Exchange rates are never good. BE CAREFUL TO AVOID THIS BANK!!!
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April 8, 2024
Wonderful service. All employees are very polite, competent, and pleasant to communicate with.
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November 25, 2024
The bank is good, the employees are friendly, the staff is on top.
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June 23, 2024
A good bank. Many banks whine about some stains, about some seals. As if it's not money anymore) and all banknotes are accepted here. Of course, if they are real)
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June 6, 2024
The bank left a negative impression.
The arrogant appearance of the employees, the level of politeness on the verge of acceptable.
So also more than ten hundred dollar bills were not accepted, which were in good condition.
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May 7, 2023
Excellent bank branch. Fast and high-quality service, even if there is a queue, specialists work quickly. It is a pity that there is only one branch for the whole of Minsk, because it is not very conveniently located.
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January 17
When I come to Minsk, I always change the currency at the bank. The most profitable course.
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September 8, 2024
Those who are in line on the street - go inside, there are sofas and an exchanger too
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October 4, 2023
Convenient location almost in the city center, Parking, convenient working hours, qualified and friendly staff.
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February 13, 2024
There is 1 branch in Minsk, the opening hours are not very convenient for office workers, unfortunately, when they first receive the card, they do not send it by mail and the site is very clumsy. 3 stars, because you can pay with a visa card abroad)
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February 27
My wife has been served here for a long time! Everything is fine at the bank, we are so-so :)
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February 26
The course was agreed upon, upon arrival the bank refused to sell, this is not the first time this situation has occurred
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May 3, 2024
A good bank, we made a transfer to China, everything is clear and quickly understandable. They told me everything, showed me, the commission is small. The money arrived in 1 day.
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November 22, 2024
A good working bank. Attentive staff. Full consultation.
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February 12
There is no parking, no entrances. The quality of service is three-fold...
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August 4, 2024
This is the only remaining bank through which we make Swift transfers to America for cars won at auction
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November 20, 2023
It is doubtful, but okay, in fact, the claim to the number of ATMs of this bank (there are a couple of them in the whole city) and working cards, with which there is little to do except pay in stores and withdraw funds, again at ATMs of this bank (
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February 25, 2023
The work is clearly set, they are always attentive, explain it competently and in an accessible way...The average exchange rate in the city, a pleasant waiting room, not long in time.
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2
May 13, 2024
Good service, the staff is super, kind, fast service, I give 5 stars,
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August 10, 2023
It's stuffy at the ticket offices, if it's a long operation, it's not comfortable. The partitions between the classes are nominal, you can hear the amounts of transactions that are carried out in the next cash register.
It is considered acceptable for cashiers to shout obscene jokes at the entire cash register and discuss personal matters with each other in the presence of the client, such as who plans to spend the weekend.
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June 20, 2024
I ordered a card in the mobile application. I received a message that the card is ready. You can get it only in a bank (Vitebsk). The bank has been on the market for more than 20 years, but there is no mail delivery of the card. I came to pick it up. As it turned out, the bank does not have an electronic queue. And the bank's premises could be better. I've been waiting for more than 10 minutes. One specialist worked. Others pretended to work (tea, coffee, etc.). I decided to abandon this bank, and you can keep the card for yourself.
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March 12, 2024
Do not stand in line at the exchanger on the street. Especially if it's about to close for lunch. Go straight to the second floor and calmly change the money at the cash desks.
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August 15, 2024
Чэргі адсутнічаюць, але спецыялісты не кансультуюць па банкаўскіх прадуктах, якія ўжо набыў, калі сам не спытаеш
March 25, 2024
We were thinking of taking out a car loan with our spouse at this bank. In parallel, we left an application with another bank. The quality of service is disgusting. The loan officer talks illiterate, raises the tone of her voice with every unnecessary question. The girl is dressed very vulgarly (the length of the skirt / dress leaves much to be desired), which in my opinion is unacceptable for such a place of work and position.
The application is considered for a very long time. They can still call after the application has been under consideration for three days and require documents, after which the application will be reviewed for another 2-3 days.
As a result, your spouse and I chose another bank where they treat you with respect and work quickly.
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January 16, 2024
The cashier is very demanding about the currency. Be prepared that 20% of the banknotes are considered unusable. (That was the case with me, they took it from another bank without any problems). It's especially a shame if you were counting on the entire amount.
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October 9, 2024
A little more understanding for people who have not graduated from Harvard)))
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August 26, 2022
Despite the long waiting time in the queue (electronic) girls, specialists solve all issues instantly, clearly and quickly!!! The service is wonderful, the staff is polite!!! Thank you very much!!!
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