Nls Kazakhstan
41 review
February 6
Our logistics company has been using the NLS services for several months now, and unfortunately, the experience is extremely negative. In the old office, the Internet was intermittent once or twice a week, which was already causing inconvenience. However, after moving to a new office, the situation only worsened: the Internet goes out every 10-20 minutes, which is critical for our work. We bought a 30 Mbit tariff, but the pages hardly load. The quality of the connection is disgusting, and to be honest, we don't know what to do.
A separate disappointment is the work of the NLS staff. Instead of solving the problem, we are forced to overpay by offering various unnecessary services, such as dismantling and increasing speed, which increases the cost by 100-150 thousand per month. However, the root of the problem has not been eliminated, and the Internet continues to fail to cope with tasks for 20-25 people, although it should work without problems for such a large number of employees.
Employees of the company, in particular sales managers, seem to be interested only in selling more services, and not in solving the customer's problem. This is not only inconvenient, but also very annoying, because we waste time and money without receiving high-quality service. Terrible experience, we don't recommend it to anyone.
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2
October 1, 2024
As I see the reviews are winding up.
In fact, they steal equipment. An employee of this company took the equipment, and later we were issued a claim and invoice for it. We paid for it - now, as a business coach, I will talk about your company and such a case
No apologies - the service is disgusting.
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3
3
January 31
The horror! They demand to pay compensation (about 100,000 tons) upon termination of the contract, explaining this as a loss of profit.Be careful, the terms in the contract are just wild. Terminating the contract is very problematic.
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1
March 23, 2024
Application 874027
From Wednesday to Saturday, we solved the problem with the Internet!
I do not advise anyone to write to tech support, even robots have higher IQs! Dumb questions, standard answers. Solutions 0. Based on the experience of past monthly problems, I called support. No one goes by express, but they promised to solve it on Thursday, they promised to come on Thursday 2 times, no one came, they said a global accident, all the repairmen are there! I waited on Friday, similarly.
The operators refer to the Coordinator of the installers - his name is Oleg, apparently no one knows her without a surname!
On Saturday, I also call, and in the end it is forced out that everyone is busy again, and no one will come, BUT at the same time the installers call and say we are going, ok fine.
The guys arrived, they test the media converter, which stands on the street under the roof and no one touched it, I say look for it in the wrong place ...
They go outside, show them the 2nd pillar, I say check the site there, there is a clutch. Well, the guys are literate, they cut the whole cable in the center!!!....Effect 0..
As a result, a new line is pulled from the coupling, measured to the converter, and the desired piece is cut off...But!!! I'm too lazy to carry out the perimeter of the garage, as the old one was lying, and they put another coupling on the corner, a piece of cable in the trash...
And yes, the Internet is working! I hope this review reaches at least someone, and I will mention it separately:
Management: the material was spent uselessly, the guys regretted 5 minutes. Moreover, they cut the cable without breaking, the problem was on the coupling!!
To the Coordinator: special "thanks" to the effect of work on installers, with experience visible!
I do not advise anyone to connect the Internet from this provider! There is no ping, there is no speed after 18:00, there is no support.
The NLS company has long been blown away, terrible service!
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11
1
December 4, 2024
I can assure you that the service is disgusting, currently there has been no Internet for 5 days and technical support gives standard unsubscriptions
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2
1
March 21, 2024
The most terrible service!
Being a monopolist of Internet services in the Grandpark, they can afford to leave the business without communication!!! All trading stops, the equipment does not work and at the same time it is impossible to get through to the support staff!!!! But if you get through, the answer is always simple - problems on the line, we restore!
And who should recover losses due to lost trading???
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5
2
January 3, 2024
in general, the Internet does not work stably and poorly. At the same time , the company itself works as absolutely not customer - oriented villains ) . Advice to those who are forced to sign a contract with them - read the contract carefully because they will try to get money from you both within the framework of the contract and outside it, coming up with all sorts of tricks.
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5
1
November 29, 2023
The worst company I had to work with. The office programmer recommended ((( In 3 months three times breakage, ELIMINATE 2 WEEKS!!! But it is impossible to refuse services without losses, 73,000 tenge must be paid compensation (according to the contract, by the way). 17 days a month out of 31 there was no Internet, they decided to terminate the contract, slapped compensation for the connection. When it's NECESSARY, you can't get through to the support service, but when it comes to the payment of NLS compensation, then you will be "cut off the phone". I can't reach the management, I can't get through. There is no one to complain and nowhere to go. I do not recommend, not reliable, not respectable!!!We switched to the previous provider, we are sitting, we will not get enough of it!
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5
3
October 11, 2023
I put such an assessment due to the fact that the last month has been absolutely terrible feedback from managers. It is impossible to get through, and the money is debited from the account in 2023. They turn off the Internet 10 minutes after they sent the invoice for payment at the beginning of the new month (how does it fit in your heads at all?)
The only advantage is that at the beginning I got an excellent personal manager who really helped in setting up the equipment and helped speed up the process of switching to a higher tariff
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6
2
September 30, 2023
Disgusting service, managers change, the problem with the Internet is not solved, you explain the same thing for more than a month, the payment is withdrawn from the account without notification, the wire was installed terribly on the facade of the house at the main entrance to fix it, they write again you need to pay, we ask the contact of the head, they do not give, this is some kind of irresponsible attitude! When applying affirmatively, they said one thing, in fact, quite another! And you can't return the money for the hookup
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4
1
November 2, 2023
Thanks to the NLS, the business speed corresponds to the stated one. Top 1 in law. Connections. I attach the contact of an excellent manager. Please try Kaz tel better!!!!
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2
3
April 21, 2023
Terrible service. The Internet crashes 4 times a week. A malfunction of the equipment that cannot be replaced. The Internet drops regularly at 8 pm, installers work until 6. Repair in the morning. They refuse to change the equipment. The Internet for business is very expensive, and we also lost so much money and customers. Terrible provider! They refuse to refund the money! We terminate the contract. Do not connect, you will lose business!!!!!!
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11
1
September 28, 2024
The best provider
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1
1
March 19
The provider is wonderful
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July 29, 2023
A Kosyachny provider, the Internet disappears when it appears. It is not possible to get through. Their website has fallen off. the phones are disconnected, I do not recommend this provider at all
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7
1
April 22, 2022
I contacted the NLS KAZAKHSTAN specialist Aidar, all the work was quick and easy. The manager supervised the entire process, was always in touch, explained all the steps in detail. There are no problems with the Internet now, thank you!
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6
4
December 14, 2022
Terrible service.
Terrible speed.
No one fixed the cable break on the 4th day.
We refuse services. They don't want to return the money via prepaid Internet.
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8
1
December 31, 2022
Excellent high-speed internet connection. They work quickly and politely.
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2
3
September 4, 2021
I recently connected the house, so far there are no complaints. An adequate price-quality ratio. The attitude of the staff is captivating.
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3
2
January 4, 2023
The company is an Internet service provider. The speed is excellent. The Conditions Are The Same.
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3
1
March 28, 2023
Excellent Internet, excellent speed, the main thing is that everyone likes it at home
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1
August 1, 2023
Disgusting. There is no Internet from Friday to Tuesday.
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4
1
December 2, 2022
By the time you get through to them, the world will end! Terrible Internet, terrible connection!!!!
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4
2
May 23, 2024
Super
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2
1
January 31, 2023
The company is good, the Internet is such a thing.
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2
4
December 13, 2019
Perhaps they provide the fastest Internet. Friendly staff, prompt connection, not the least important part is very punctual) With them, our company forgot about the Internet outages.
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7
3
June 1, 2020
The company I work for uses it. Excellent Internet connection. Excellent telephony. Competent specialists in technical support.
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5
1
August 4, 2022
Level. Quality. Service. Thank you.
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4
2
June 27, 2019
Don't even try to contact this company, they paid the money for connecting the Internet, they couldn't even connect))), they also didn't return the money, they speak beautifully and promise a lot. First there was the manager Darkhan, then Jean, then director Anton, financial director Elena Generalova, generally refer to each other, the office manager constantly lies. Do not waste your time and money on unknown small offices that supposedly provide high-quality services and have been on the market for a long time, this is not true. This is the BOTTOM
My phone number +7 778 720 0909 I can confirm the information
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9
11
June 25, 2021
The quality of the Internet is excellent, technicians respond to problems quickly!
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3
2
May 24, 2022
Great. The Molldans
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3
1
November 4, 2021
The Internet is the best for the private sector 5+
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3
1
March 11, 2021
A good provider, I have been using it for 6 years.
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4
2
April 7, 2021
The speed is high and constant. Well done!
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3
2
August 28, 2021
Technical support is so-so
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2
2
April 25, 2020
Internet in the private sector has become possible thanks to NLS 👏👏👏
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4
March 15, 2020
The fastest Internet 👍👍👍
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4
2
August 25, 2020
A cool place
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4
February 8, 2020
The internet speed is terrible
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2
6
June 3, 2019
a good provider, prompt
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9
7
July 6, 2019
An excellent communication operator.
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9
4