I made an appointment at 9:00 a.m. and sent an advance payment.I arrived from the left bank in the morning, and they are closed.The main entrance door is closed!She pulled this way and that, walked completely around the building in search of another door, tried to knock again, but no one answered.I call my work number, but no one picks it up.The admin wrote at 10 a.m. that the master was supposedly inside and waiting for me.I explain that the door was locked, and the admin responds by saying that they never close from the inside.We assumed that other tenants could have closed it, okay.Why does the admin sleep if there is an entry in the morning?After all, she must be in touch, meet, accept payment, control the process right up to the moment when the client leaves!Even if she couldn't, it was possible to give the master the client's number so that we could somehow get in touch without her participation.She replied, "I was sick, I overslept."I'm a client, and I don't care about your problems.I don't talk about my problems. In the morning, my nerves were frayed, I lost time, I couldn't update my manicure, although I needed it because my nails cracked.I just arrived at breakneck speed, stood in front of the door in the cold for 20 minutes and left.She asked me to return the prepayment and compensate me for the taxi fare. In response, "I'll show our supervisor how she says, and I'll write to you."I waited for an answer until the evening, I wrote it myself, and ignored it in response. Although they are drowned on Instagram for customer orientation and service, in fact 0. I don't advise anyone, you're wasting your time and nerves.You won't even get a good answer either!
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Майя Н.
Level 2 Local Expert
November 26, 2024
I have been going to Master Valentina for many years. An amazing salon, the masters are all sweethearts.
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Зейнеп Жақсылық
Level 2 Local Expert
December 3, 2024
I liked it, even the new ones make nails very beautifully.