Nur Design - Nur Design Mobilya Sakarya

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I bought a bedroom set from Nur Design Sakarya asem Furniture Dealers Website. Despite the fact that many details were written during the sales process, they were denied afterwards, a contradictory and misleading attitude was displayed about the price, and the general artisan approach made me extremely victimized. At first, we negotiated separately for the bed and the closet. It was deducted from £129,000 to £122,000 for the closet, and last time barely £ 120,000. For the bed, a price of 35,000 TL was given and a total of 155,000 TL was given. Later, when I saw that a bed with the same features could be made for 13,000 TL in the opposite store, I wanted to give up the bed. The products had not entered production yet, I had not given approval. Despite this, they tried to make me look like a higher borrower by pretending to count the bed from a lower amount. However, separate negotiations had been made for the bed and the closet from the very beginning. Although I took a video of what I wanted and sent it to them, when the cabinet arrived, I saw that the windows I requested were not used. The products had scratches, deformations, problematic handles, and despite this, they tried to make them accept them as if they were normal. Although we agreed on a single payment to the credit card from the beginning, the payment was paid in advance after that. As a justification, I was told that the sales figure fell because I didn't buy the bed. Despite the fact that I was a salaried employee, I had no cash and asked for a single check to be made to my credit card, a coercive attitude was displayed by saying “bring trink money”.The store owner Nida Hanım's communication style with the customer also made me very uncomfortable. He used a dominant and rude style on the phone, raising his voice against both me and my mother. The party that did not pay even 1 TL in the payment tried to ignore the defects and shortcomings in the products and say, “accept it like this”. During this process, I felt like a customer who was both not respected and unfairly tried to be debtor. While my expectation was only loyalty to the contract and promise, correct pricing and respectful communication, I experienced the opposite process. All these events started on November 18, 2025 and took place within the scope of transaction /invoice number nf255. I am now at this point, first of all, I demand that all the missing and errors such as scratches, deformed handles and incorrect glass applications in the delivered products be made in a complete manner, as promised and agreed. I also want the company to sincerely apologize for the style, pressure and misdirection I experienced during this process and take the necessary steps to ensure that other customers will not be victimized in a similar way again. Choosing discussion and pressure instead of customer satisfaction, denying written details later and changing pay terms at the last moment is not an acceptable commercial approach. I would like to request that the victimization I have experienced be eliminated and the corrections I have requested be made as soon as possible.

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Nur Design - Nur Design Mobilya Sakarya

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