Ocean Varadero El Patriarca

4.4

91 rating

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Михаил Е.

Level 6 Local Expert

A wonderful 5-star hotel. It can't compete with Turkey, but it's not the worst of the Cuban ones. Spacious rooms with a balcony or terrace, the furniture may not be new but in good condition - everything you need is there, there is no kettle but there is a coffee machine for which there are no cupboards, the rooms have a bathtub and shower, a large territory, there is where to walk and sit in the shade. A fine sand beach and swimming pools, each with a bar. The ocean is warm and the weather is lucky. Friendly staff and the general population. We did not regret that we chose this country and the hotel for our vacation.

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Juli

Level 10 Local Expert

I stayed at this hotel in June 2024. Among the advantages - a beautiful, large green area, a beautiful beach, the ocean ♥️ Everything else is a C, especially horrified by the huge palm cockroaches in the room. Disinfection was done every 2 days. The food is not delicious, but the alcohol is at the highest level.

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Ирина

Level 10 Local Expert

We had a rest in early December, we managed to get to the excellent weather) You should not expect wow from the service in Cuba. The hotel is pleasant, the territory is large, green, well maintained. You can find food in the dining room) You will not stay hungry. We were there for 11 nights. During the week, we never had our bed linen changed, towels were not replaced, even those left on the floor were lifted and hung back. It was an unpleasant situation. After complaining to the tour operator, we were changed to a different service level and room category. So if you are going there, then choose the Elegance category.

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Андрей Урсул

Level 8 Local Expert

The room stock is shabby. Even the lobby is shabby. The concept of sofas, scuffed leather. There is a dim light in the room. It's uncomfortable. Soap accessories are not laid out. I went to the employees myself to get toilet paper. Bottled water was brought every day. There is a buffet in the restaurant. The side dish is not particularly edible. Poultry, beef and pork are fried in front of you. You need to stand in line and choose the number of servings. There is no milk. There is cheese and cold cuts. But it's a little complicated. You won't eat much. For breakfast, an omelet or scrambled eggs are also fried in front of you. There are fresh vegetables, local. Fruits are probably seasonal. In March there were pineapples, papaya, guava. Fish was rare. They roast it in front of you, too. It's not tasty. Delicious desserts. A large selection. Delicious ice cream for lunch and dinner. Nice coffee bar. A large selection of alcohol and cocktails. Good non-deep pools. The beach was not well maintained, covered in algae.

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Энжи Иу

Level 14 Local Expert

It is difficult to choose which rating to put, because in Cuba, in principle, there is sadness everywhere with the number of rooms, service, food and so on. This hotel is rather one of the best, but still the hand does not rise to give a high rating. Check-in is not at 14 or 16, and when all foreigners are settled, there is a special love for Canadians here. That's when they will be provided with rooms (even if their group arrived earlier than you), then you can prepare to check in. In bars and in the dining room, the service is similar - your place is at the end of the queue, even if you were at the beginning, because first Canadians, Poles, Germans, French, Latinos. This is of course very disappointing, because we have been friends with Cuba for like 60 years, haven't you heard? It is even more surprising that none of the staff knows a single word in Russian, even elementary phrases. And not everyone knows English, that's for sure. The bed linen has not been changed once in a week, the towels were changed only when there was already a scandal at the reception. They give one towel both to the beach and to the shower. And not for a week) there is a coffee machine in the room, but capsules for it are purchased separately. Like the TV remote, apparently. You need to get up with the roosters at dawn to the beach and to the pool for free sun beds. Half an hour's delay is all, forget it. The tables are not cleaned in the dining room after the previous eaters, there is no tea and coffee, you need to take it from another bar. The Swedish line is long - but there is really nothing to eat. Although we were lucky, there were eggs, meat, and some vegetables/fruits, in other hotels there is generally sadness. There is everything from drinks - any alcohol is freely poured into your container, as much as you can carry, there is cola, and fanta, and any cocktails are mixed. I also really liked the evening animation - live music, then a show, after a disco. In the afternoon there is a little zumba on the beach, after lunch there is an aqua zumba by the pool. Latinos like to hang out in the pool with girls of easy virtue and do their dark deeds right in the middle of the day, in front of everyone. The staff is not responding) There are no children in the hotel, 16+, but make no mistake - more than half of the vacationers are retired from Canada.

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Oksana Annenkova

Level 10 Local Expert

The hotel is beautiful, the rooms are normal. Cons: narrow coastline, tasteless food, no lemons, limes, USB hard drive does not work in the TV, coffee is disgusting, there are no sun beds all the time, everyone throws towels and leaves for the whole day, no one controls it. Pros : clean, tidy hotel grounds, streets, cats, gym, great bars, smiling people

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Прагматик

Level 10 Local Expert

I recommend. On Varadero, this is a place where I will return with pleasure. The house-to-house settlement system is a plus for me. Everything you need in abundance, except sun beds on the beach

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@Fadeevalife

Level 23 Local Expert

Nice hotel. The food is the same as in the whole of Cuba, but in general it's not bad, you won't stay hungry. Strong alcohol flows like a river, cocktails are all tasteless and watery, they are made "by eye" who knows how.

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Сергей Зинченко

Level 15 Local Expert

Very so-so. Nice beach. Wide. The rooms are spacious. But battered. We had cockroaches. Healthy ones. And ants. But the food is the worst. Only cabbage is made of vegetables. Lots of pasta. Just pasta, pasta salad, sometimes pasta with sauce is made. Meat is cooked poorly. Fish too. If you are picky about food, you definitely should not come here. There was no hot water for the first three days.

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Даниил Филиппов

Level 17 Local Expert

Everything is OK, but nutrition is a problem. Cubans just don 't know how to cook . Cocktails are prepared well, delicious coffee is brewed in a coffee shop.

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Самоварная мастерская

Level 6 Local Expert

Great hotel, beautiful, cool beach. The only thing is there are few sunbeds.

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azuev47

Level 4 Local Expert

The hotel and grounds are wonderful, the service and food are at zero, disgusting. Ocean supper

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Елена Ю-К

Level 8 Local Expert

Ruined vacation and wasted money!!! DEFINITELY NOT WORTH THE MONEY!!! I decided to write a review to warn people against losing money and unjustified expectations!!! The choice fell on this hotel due to the age restriction of 16+, a nice large green area, additionalservices (Privilege), access to the sea and the beach!!! I also read the reviews, which were more positive. Now it seems that I haven't read about this hotel!!! Everything came together at this hotel and we happily flew to Cuba once again. We flew well, the luggage was increased to 20 kg in advance and we bought seats in both directions! hotel: Here we are at the hotel... And the most interesting thing began!!! We bought a service in the "Privilege" tour. MEETING AND REGISTRATION: We were greeted very dryly... There was no greeting at all! They didn't even give me drinks!!! Considering that we flew for 12 hours + waiting for tests... registration has begun... She asked about the privilege... They said, wait!!! We were the last to register, we were also waiting for the room, it was not ready!!! And db is a separate stand without a queue and check-in without time!!! Further it is more interesting... We didn't take into account anything that was written in the wish, we did the opposite!!! View of the road, 1st floor and 2 beds for my husband and me!!! And even more interesting... we were told that everything was closed by Privilege... Oh, my God!!! Those tour operators sold us non-existent services, and not cheap!!! Everyone fought as hard as they could to get at least something launched from the Privilege ... many did not wait!!! It is a pity that the hotel's policy towards guests is not caring!!! We bought the Privilege service immediately on the tour, and when we arrived, the rooms were sold out on the spot for an additional fee (the worst for the best) and we were not going to change!!! According to the residual principle!!! Although, at the time of arrival, there were only 6 couples with the Privilege!!!!!!! For the whole building!!!!!! We were just perplexed and horrified by the attitude!!!!!!! Thanks to our Travel Agent Tatiana, who immediately got involved, filed a claim and monitored the process 24/7!!!! Thus, the number with the fight was changed for the 3rd day!!! Number: There is nothing in the room, of the listed services are a privilege! There is a coffee maker with 2 mugs, but for what? There is nothing for her!!! No coffee.... It would be better to put a kettle and tea bags...!!! Of the "privileged bathroom accessories", only gel, body cream, shampoo and 1 bar of soap. There is no bathrobe and slippers!!! There was a burnt and non-working iron (changed). There is a small ironing board. 5 towels and 2 for the beach. Everything is clean! There were no mosquitoes at all! RESTAURANTS: It's just terrible!!! Croissants and rings are always burnt! The breakfasts are ordinary, just a little! Lunches and dinners are meager!!! I don't need much... But there was nothing to choose here!!! They fried fish for us - not fried, nasty and with some kind of flavor! Meat is rubber!!! Cucumbers, boiled carrots, beets, bitter cabbage and peppers are made from vegetables! You come later, you won't get anything, they don't bring it!!! There are empty dishes! Fruits are papaya, tasteless watermelons, bananas and mangoes. They said there were a lot of mangoes this year, but they didn't always give enough! It turns out that they do not grow in the state, they are brought from other countries. FORGET about seafood! They are not here at all. They came up and asked why. They replied, "Well, that's it." But, you can buy lobsters for 30 euros/person. Dinner will be arranged in the gazebo overlooking the ocean. I was pleased with the Lounge restaurant for the Privilege category - dinners. (We achieved its discovery, although many did not have time to use it!!!) Lobsters were given 3 times. Excellent service, everything is beautiful and delicious!!! Thanks to the chef and the waiters of Luange!!! But, there are only breakfasts and dinners here. We went to the main restaurant for breakfast, because there was a choice!!! And also, there is a bar by the pool. Drinks are different from those that are given to everyone. Much tastier!!! Great bartenders!!! The Pina Colada was very tasty!!! THE TERRITORY: Large, beautiful, good to walk, well-groomed. SWIMMING POOLS: That's it...!!!!!!!!!!!☹️The maximum depth of all pools is 1 meter??????? Hotel +16-18!!!??? All pools are empty!!! And what to do with such depth in it????!!!!! the shops: Only one store is open at the hotel, the rest were closed. We didn't understand how the store works at the hotel!!! There are no shops around, you need to go to Varadero!!! (There is a bus stop to the right of the hotel. 5 euros/person per day) As already written in the reviews, everything can be bought at the airport, it is also cheaper and there is more choice!!! BEACH AND SEA: The sand is a bit dirty for me. A lot of branches, thorns... but white and small. The sea is excellent! The entrance is flat, sand. There are no corals and algae to a decent depth. But this is not the merit of the hotel!? The Privilege zone on the beach is ordinary sunbeds fenced off with a rope. How many times have I watched, there have never been any empty seats???!!! A lot of Russians are resting. Everyone we talked to was shocked by the attitude, the hotel and the food. Many have already been to Cuba more than once, there is something to compare it with!!! There is a translator of Hell, to which everyone turns. She signs up for restaurants, lobster dinners and solves other problems!!! Thank you so much to her!!! She is always friendly and will listen to everything! He is sitting in front of the reception in the Privilege hall. INTERNET: For free (we had a Privilege), maybe everyone? They give you a piece of paper in your name with a code and password for 2 hours. They're over, you go to the reception to extend it. Don't lose a piece of paper! Here, briefly about our 2 weeks. And that's not all I could list!!!☹️ I don't understand what happened to the Cubans. Or is this place like this?! I remember Holguin (Holguin) with love. Everyone was so friendly, smiling, the atmosphere was unforgettable. That's why we went again. And here... I've been to many countries (40) and all sorts of things, but I've never felt such disappointment!!! I would not wish for a hotel......!!!! 2 I bet for the entrance to the sea and the territory, as well as for some bartenders and waiters!!! I would really like the hotel administration to change the concept of welcoming guests and the attitude towards them!!! Such a territory, the sea... everything is there, but the quality of the services provided, ALAS...(((((((((, Not by 5!!!! And tour operators should carefully check the hotel's services, and not sell non-existent ones!!!

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Ксения Е.

Level 5 Local Expert

And I don't understand the negative reviews. It is in the Cuban sense that this is a five-star hotel. Large green area, service, cozy rooms, friendly staff. If you compare the level of 5* as in Turkey and Egypt., then in vain, guys!) Cuba is a poor socialist country and this is the maximum they can offer. It is definitely not worth going here for delicious dishes. Personally, we absorbed this unique Cuban atmosphere, unique nature with every cell, and enjoyed communicating with hospitable Cubans. Translator Ada was a kind of guide to getting to know the local flavor. We really enjoyed our stay at this hotel. There was always a choice of food, I gorged on shrimp for a couple of dinners) and craft ice cream is just delicious! There were always enough sun beds. There was always an entertainment program at 9 p.m., after which we had incendiary dances with Canadians) This is in short, but so, there are a lot of impressions left) To all the show-off, pampered 'luhari' tourists: go somewhere to the Dominican Republic, with your sour faces a la "everyone owes me, where is a separate counter for me, where are the lobsters on the buffet?" do not spoil the rest for people who have not lost the ability to see the essence and peculiarity of the country they came to. "Look deeper", instead of getting upset because the pool is 1 m deep (well, what does it matter if the cleanest warm ocean is nearby) Have a good rest, choosing this hotel, you will not regret it)

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Борис Плацман

Level 4 Local Expert

Hello everyone This is not the first time in Cuba, but I have never met such a disgusting hotel with such a reputation and for this money. If you want to waste money and ruin your vacation, Welcome! You will not get moricks here, you will get poisoning with low-quality food and poisoning with surrogate alcohol. And so, in order: 1. Food, poisoned on the second day with a temperature below 40, thanks to our Russian antibiotics, which helped us not to go to the hospital. From the choice of food, various dishes were given for breakfast in unsanitary conditions, almost all of them are not edible, only hashbrown and maasdam cheese are edible, which birds steal from the distribution at the first opportunity. Lunch is only one soup, as a rule, either tasteless or over-salted, disgusting. Dinner - several types of meat and shrimp in an incomprehensible sauce from which then 5 days of diarrhea and death without azithromycin or fluimucil. For almost every meal, salads made from what was supposed to fly to garbich yesterday - pasta, rice, chickpeas and other products mixed with various other ingredients since yesterday, it is impossible to eat. In general, the choice of food is sparsely small, the quality is disgusting, they simply destroy the products turning them into an inedible mess. From fruits - rotten bananas, watermelon, pure water, guava died yesterday. Russian greedy people pour suragate alcohol from under the floor into bottles from a good drunk, in a word in Russian - blue, even with a small amount of alcohol on the second or third day, symptoms of methyl poisoning are felt (thank you that there is not much of it and we are not blinded), they pour frank stuff on the beach bar, such I didn't even meet slag in Tunisia, they just didn't know how to make cocktails there, and they like to dilute a drunk with water, but not pour surrogate alcohol, it doesn't matter. At the beach bar, my compatriots and I drank a bottle of Havana Club 7 years, which looked to me very faded from the sun, the next day rum appeared in the same bottle of exactly the same quality as described earlier. They can't make mojitos, or they can't, because sometimes there's no mint, Long Island - I'd rather make it at home, Cuba Libre is disgusting to the point of insanity, because they pour chymose lemon juice. In general, it's terrible!!! 3. Service - like pigs for an acorn, we fought with the maids and staff for water that was not left in the room, for shower gels, etc. 4. Attitude - eternally dissatisfied, eternally angry and negative, but how is that, and, we came to leave our money to you, and you to us so... Ada is a Russian-speaking employee of the type of quality department, runs, flickers, but the result from this is 0, when you start yelling strongly, they will give you what you need. In general, this hotel hears either closure or a clear decrease in star rating, since this is a maximum of 3 stars. We were in the period from October 15 to October 25, spoiled the rest to the point of impossibility, it would be better to pay extra money and go to Iberostar or at least to starfish 3 stars, which are much better in quality and there are at least some moricks.

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Дарья

Level 9 Local Expert

The hotel is disgusting. Three stars and that's a stretch. This is not our first time in Cuba, we have been to other regions and hotels, but this is the most terrible hotel: the food is completely not edible, the animation is weak, the snack bars did not work. Because of the pandemic, they made a stupid system of serving portions in the dining room - in order for everyone to serve themselves, the waiter should do it, but 2-3 people were put on a lot of trays, queues naturally formed... There was no service, I constantly had to go for drinks on my own and look for them at the bar counters... The room was all dead, the hot water was running in a thin trickle... There is no equipment for playing tennis... But the cherry on the cake was an overnight incident: the locals started yelling from 23-30 and turning on loud music by the pool. It was impossible to sleep. We tried to contact the evening receptionist by phone. As a result, 45 minutes have passed - the problem has not been solved. I call them and in response: "we sent an employee to solve the problem.Wait." As a result, we ourselves had to go disperse the drunken Cubans and then go to the reception and personally ask them to stop the outrage (my husband was very emotional and apparently only this affected the administrator). Avoid this "hotel". There are many other worthy ones.

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Елена Томилина

Level 11 Local Expert

Well, the service and service are so-so ... in my opinion, it's like this everywhere in Varadero

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Сергей

Level 8 Local Expert

Great hotel, I recommend it to everyone!!!

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Петров Иван

Level 18 Local Expert

The hotel is at best 3 stars, the food is monotonous and not tasty. The service is just 0!! They take cookies for everything, otherwise they completely ignore it. I asked for water to be brought to my room for 4 hours, even I went to get it myself, they brought it 6 hours later (((. The pools are small, there is no sport at all. There are no grills or snacks in sight, all bars are open until 6 pm! Only lobi until 11. For whom the hotel is not clear

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Артем

Level 5 Local Expert

Who liked it as much as I did!the main thing is a good mood!

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Александр Куликов

Level 9 Local Expert

Everything is very convenient and comfortable

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Екатерина Гресс

Level 7 Local Expert

A wonderful place!

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Степан В

Level 9 Local Expert

Large well-groomed territory, lots of greenery. Beautiful beach. The rooms are spacious, the staff will go. There is nothing in Cuba except ground coffee, cigars and rum. It's better in the Dominican Republic.

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maksjah

Level 3 Local Expert

Good location, large territory, good but monotonous kitchen. One of the disadvantages is the lack of nearby shops

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Павел Латышев

Level 22 Local Expert

This is a great hotel for Cuba! I really liked everything. You can find fault with any hotel, but I think it's great for Cuba! I recommend it!

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Петр Д.

Level 7 Local Expert

A 4 and not a 5 star hotel. The food is average. But the animation and location are at a height

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АН Геометрия жилья

Level 7 Local Expert

Everything was great twice

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Виктор Яшкин

Level 8 Local Expert

nice hotel with a green and large area

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Anonymous review

A chic hotel, but there are nuances, 5 are not, but a solid 4

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Андрей Кривокорытов

Level 8 Local Expert

There are often dirty dishes in the restaurant. Otherwise, everything is fine for Cuba.

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Светлана Дьяченко

Level 8 Local Expert

Disgusting hotel with bedbugs and cockroaches

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Анатолий Генералов

Level 6 Local Expert

Nice hotel and beach

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Ocean Varadero El Patriarca

32 reviews