Maps • Minsk • Windows

Okd

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Виктория

Level 5 Local Expert

P.s. Это не организация, а черти что. Не обращайтесь сюда, деньги берут, а потом не дозвониться до сервисного центра, номера директора не дают. Услуга до сих пор не оказана! Три месяца прошло! Очень долго ожидать. Сначала установку больше 2,5 месяцев, потом исправления косяков компании. Замерщик компании накосячил и из-за этого балконную дверь установили так, что она не открывается из-за батареи. И да, при заказе сначала насчитали 850р, при замере - 1200. Но ладно, думали стоит того, спойлер - не стоит. Теперь исправления ожидаем более 12 дней, трубки чаще не берут по номерам в договоре, а где берут - ответ "мы ничего не знаем, заявки оставим", а точно по срокам никто не говорит, на "оставленную заявку" так и не перезвонили. Видимо, придется опять через претензии на бумаге общаться.

Никита Лепесевич

Level 7 Local Expert

I support the comment with a long installation At the initial call and measurement, the average time was 3-4 weeks The contract specifies 60 days I think, okay, 60 days is 60 days, you never know what A month has passed I just decided to find out the status of what light the windows are on I call the number on the website, I get to the vending machine: "to order windows, press 1 to clarify the delivery time, press 2, for other questions, press 3" I press 2, because I want to clarify the timing, right? I press, and.... I'm not getting anywhere, several attempts have led to the fact that I listened to dubious quality music I decided to make it "smarter" - I pressed 3 They raised it right away (it's already starting to strain, that's how to clarify the deadlines - then no one is at home, as for other issues - always hello" Explained the situation, they said to wait for SMS I said that I wanted to clarify the timing - they transferred it to the planning line, where no one picked up the beeps after 5 minutes The result, we will wait for the amount of 4900 byn, not counting the prepayment of 800byn, In short: I do not recommend it, the greed of the owners of this company is simply caricatured - "we will just take your money and promise you to make windows. Someday" Update from 2023.11.29 A week ago, I said that I want to terminate the contract. In response, "you can't, because the windows are already ready, they're going to the warehouse." Well, OK, I thought, we'll wait, although my intuition told me that I was being lied to. I called today and asked, "What's wrong with the windows?" As usual, they started shipping their standard excuses like "wait for an SMS notification, the contract says 60 days, the windows are in production." To put it mildly, I was surprised, because a week ago they were already ready, according to the operator on the other end of the tube. "They told me they were ready." "No," they say, "we're not ready, we couldn't tell you that." Total. I demanded the termination of the contract, I will dial tomorrow about this. I will look for a lawyer, because 800 rubles of prepayment is still money Upd I found a lawyer, made a claim and sent it to this "office" A couple of days later, they started calling themselves We ordered windows on October 18, installed them for us on January 27 The company argued that the deadlines were not missed by the fact that the contract specified 60 WORKING days The windows were brought dirty, in places there are chips on the glass, there are scratches I did not argue anymore, because I was mentally tired of this organization Do not use their services

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