We ordered balcony glazing in Senno. Frame with aluminum profile. After foaming, the net could not be installed. I called it under the installer's warranty. He cut off the foam, creaked in the mesh, which now moves a little. And he said that it would be like this now and that nothing could be done, that it wasn't his fault, it was all the aluminum frame's fault. I recently glazed the second balcony from another company. So they did everything so that after foaming, the grid drives without problems. We conclude that this is not a bad aluminum profile, it's someone's hands that don't grow from there. The second company was able to deliver, but this one did not. The protective spatula was also not removed, as a result, the outside of the balcony is covered in protective film!!! Do I have to hire a tower now to have the film torn off??? I don't recommend contacting them. They are also more expensive than others.

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Виктория Яцкевич

Level 3 Local Expert

We ordered a door from this "super responsible" company. It was delivered and installed on time, there are no questions here. At first, everything was fine, namely 5-6 months, and then the door began to sag, we turned to these "responsible" employees, since under the contract the door has been under warranty for two years, we contacted verbally by phone, but there are apparently ladies who have only been taught to hang up when they hear about the pressure, then they wrote in writing , but we agreed on that, just not on the phone 🫣 It's been going on for about six months, you've lost your nerve, you don't want to be nice...... There's only one thing left....to resolve this issue in court, in accordance with the law on consumer rights, with all the "standards " and non-standards. And of course , I do not recommend this "horns and hooves" company to anyone , if you do not want a piggy attitude after you transfer 💸 into their hands for their "high - quality products"

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Михаил Краснов

Level 5 Local Expert

The situation is as follows: the OKD company, represented by IP Shakhov, installed a PVC entrance door for my grandmother in Shchuchin. The handle on the inside of the door broke off at the root and Grandma was trapped inside. I live in Minsk, 250 km from the venue. I got through to the number specified in the contract and explained the situation to the girl. Answer: wait for 14 days. After several calls during the day and numerous persuasions, requests and humiliations, they informed me that they would form a travel list tomorrow and most likely turn on grandma's house. I call the next day, and there's another girl on the phone who doesn't know the situation, and she tells me about the 14 days again. And in general, no one knows there and is not going to any Shchuchin. I can't get through on the weekend. In general, so far there is a feeling that indifference and inhumane treatment of people are the two pillars on which the service of this company stands. ... I hope grandma has enough food for 14 days. PS. Grandma was rescued by a neighbor, but the door is wide open - if it slams shut, you won't be able to get out.

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