Boorish attitude, everyone is kind of angry. Friday is a short day, they work until 17:00, 16:35-16:40 came to change the money, when I went to the bank, there was no one inside, literally no one, one guard was, I received an electronic ticket, stood for 5-7 minutes, the number did not appear on the monitor, then asked the guard if there was anyone at the checkout, if not, you can call someone, in response he told me, "what do I owe, emnege chakyrat elem? Go look for it yourself and call!" I went to open all the booths, and in one I saw a young girl, I asked why the scoreboard was not working according to the coupon?, she said she had turned off the system. That's how employees work, they don't want to serve the bank's customers

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Миргуль М.

Level 3 Local Expert

I entered the transfer at 11 o'clock to pick up the money, I could not pick up my money even at 12:10, I had to leave my passport because I signed up for Law School, when I arrived it was closed at 12:53, within 2 hours I either would not be given a passport, or I would not be able to pick up my own Money, I will stand for 2 hours to get 1 r

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Галия Шангареева

Level 13 Local Expert

The bank is like a bank, the staff is polite, but the service is not always as fast as we would like, maybe it should be, but you can sit for half a day, for a case that costs only 5 minutes, somehow you don't always want to.

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Optima Bank

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27 reviews