Optima Bank
27 reviews
September 2, 2024
Overall, a good bank, more or less stable application. But swift transfer from the Kyrgyz Republic to the USA is a nightmare. Their minimum commission is $ 35, they require an incredible amount of documents, and then it turns out that their Chinese correspondent bank also withdraws $ 70 (the staff does not talk about the real correspondent's commission). As a result, you transfer $500, and you are charged $105. Nightmare. In response to the claims, the staff responds that all transfers are made at the expense of the recipient and that the price list says that "there may be additional fees." If they had immediately said how much the commission would be, there would have been another conversation.
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1
July 8, 2024
I entered the transfer at 11 o'clock to pick up the money, I could not pick up my money even at 12:10, I had to leave my passport because I signed up for Law School, when I arrived it was closed at 12:53, within 2 hours I either would not be given a passport, or I would not be able to pick up my own Money, I will stand for 2 hours to get 1 r
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September 23, 2023
Boorish attitude, everyone is kind of angry.
Friday is a short day, they work until 17:00, 16:35-16:40 came to change the money, when I went to the bank, there was no one inside, literally no one, one guard was,
I received an electronic ticket, stood for 5-7 minutes, the number did not appear on the monitor, then asked the guard if there was anyone at the checkout, if not, you can call someone, in response he told me, "what do I owe, emnege chakyrat elem? Go look for it yourself and call!"
I went to open all the booths, and in one I saw a young girl, I asked why the scoreboard was not working according to the coupon?, she said she had turned off the system. That's how employees work, they don't want to serve the bank's customers
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4
May 31, 2024
The most unreliable bank!!! Commissions take a lot, even micro-loans do not give 10-15 minutes. The application is running very slowly.
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1
August 27, 2022
The bank is like a bank, the staff is polite, but the service is not always as fast as we would like, maybe it should be, but you can sit for half a day, for a case that costs only 5 minutes, somehow you don't always want to.
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July 12, 2023
I came and waited in line. When I approached a specialist, they tell me that we have not started working with such a transfer system yet. That's how it is.
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September 11, 2024
Very poor customer service!!!
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1
November 8, 2023
Promptly helped to withdraw money from the passport. Thank you🙏🏻
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July 26, 2023
They profit by taking advantage of the moment. To open a debit card of 10,000 soms per year for Russians.
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3
August 15, 2022
It's a terrible place. It took a very long time to get the transfer, we waited 1 hour, and then there was a queue at the checkout. All those who value their time do not contact this bank!!!!
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2
July 25, 2024
The service is very slow, poor
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1
June 3, 2023
The service is rough, the queue. The operators are young. They ask each other how to do it right.
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1
April 8, 2024
Very long service
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2
October 24, 2022
4.5 specialists are sitting and only one window is working on translation.I waited 40 minutes, no one cares that you're late for work.
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June 15, 2022
Terrible attitude towards people!!! They work like SLOTHS!! It takes a very long time for 2 hours to wait until they serve a person.Then they can't bring the cards and have to go to their office
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June 8, 2023
Permanent queues
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2
September 25, 2020
It's convenient, but there's always a queue
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2
April 30, 2020
a lanky bank, long queues and a long process of withdrawing money.
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March 10, 2020
Convenient compartment. The most convenient.
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July 10, 2020
I was there once, I liked it.
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December 27, 2019
There is almost no queue and the service is fast
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March 11, 2020
Good service!
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August 29, 2019
There are few employees. It's always a long wait
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August 7, 2018
Service and service at an average level!
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October 8, 2019
A great bank
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September 1, 2019
Good service
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March 19, 2019
you can use
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