I had an operation to replace the lens. it is a pity that before the operation, doctors do not talk about all the subtleties, they are probably used to pensioners with cataracts and for whom vision is most likely no longer as critically important as a person working at a computer at the age of 38.. and the postoperative period, examinations, my questions that worried me about the condition of my eyes (one was red for a whole month) were answered with some half-jokes, like I'm a fool asking stupid questions. perhaps they are stupid, well, tell me, answer in a human way, since you have taken on a difficult situation... I wish employees to simply treat people not as a wallet, but as they would like to be treated themselves.
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Helena V.
Level 6 Local Expert
September 10
On September 10, 2024, at the reception, in Optimeda, when applying for a medical card for a consultation, my mother asked if I needed to present my pension certificate for a discount, to which the administrator said that it was not necessary, because everything was visible on it anyway. Mom replied:"of course, I'm not a girl anymore..."
It was on the 1st work shift, my mother did not look at the badge, she does not know the name, a woman with a chestnut square.
It is amazing that such a tactless administrator works in such a prestigious medical center, focusing on age. At least it's not tactful. I would like to know: are these attempts at self-affirmation at the expense of self-importance and the age of other women? Or is it just a banal impoliteness? We hope that your already "middle-aged" administrator, like my mother, will see this review and turn to specialists to resolve personal issues so as not to take out anger on other people or take a course of competent communication with clients and acquire parenting skills, since this is not currently available.
As for the examination, everything is amazing, the doctors are wonderful. But the receptionist ruined the mood.
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Татьяна К
Level 2 Local Expert
August 21
It wasn't the first time we were at the clinic. But after the last visit, an extremely unpleasant feeling remained. We got to the appointment right away, at the appointed time. After instillation of the eyes and with bandages on the face, the children had to wait about 50 minutes for a second examination by an ophthalmologist!!! There were no other children at the reception at that time. The nurse and the doctor repeatedly left the office on their own business, drank coffee. To my question "Why is it taking so long?", the nurse did not answer anything. During the examination, the medical staff conducts conversations about the upcoming vacation, and about some other matters of their own. Without listening to what numbers the client calls on the screen. There was another child in the queue behind us. He sat on the couch for 40 minutes! They just forgot about him!!! The conversation with the doctor about my children and the examination of the "forgotten" child was held in the same office at the same time!!! Why this attitude towards customers is not entirely clear. Don't set foot on you anymore!!!