In general, I have a not very positive experience of cooperation with Oschadbank for a C grade. However, there were no problems with the specialists of this department. Although their staff turnover is at a very high level. Sometimes you come to one specialist, cooperate with another, and close the contract with a third. The first two have already left the bank, which shows how the state treats its staff and its customers even worse. In general, the bank's machine is not agile, what competitors can do remotely should be done in person and only in the branch where they initially opened an account, card, deposited or took out a loan. Take an example from a Monobank or use the technology of a "nationalized" Private bank.