I asked about the loss of my passport, employee Tatiana turned out to be very competent and a true professional in her field, as well as very culturally and pleasantly communicated with me, which I also consider to be good qualities of an employee. Many thanks to Tatiana, as well as to all the staff, it's nice to know that they are always ready to help and go to a meeting. Thanks again, Tatiana!
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Вика
Level 7 Local Expert
February 18
On 18.02.25, around 15:20-15:30, I barely got through to find out about the passport's readiness. The woman began to say in a squeaky, unbalanced voice that she could not see when the passport was ready, count the month. But I don't remember the date, and I say it in the same tone as she does. She didn't like it, of course, and at the same time says "good day", hanging up the phone. The SMS was canceled, they don't pick up the phone, and if they do, they're hysterical. And this is the 21st century!
I'm sure the passport is ready, only if you haven't thrown money into their account for speed - count the days, minutes, seconds
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Evgeny K.
Level 2 Local Expert
September 26, 2024
Passport replacement turned into a holiday when a wonderful specialist Tatyana Derugo offered her help. Believe me, it is difficult to meet with such a service even in the most developed countries. High competence, humanity and solving any issues are super qualities for this kind of specialists. Thanks!
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Nora
Level 5 Local Expert
December 15, 2024
Judging by the fact that in the summer the queue falls out into the street within a radius of 20 m from the entrance, sometimes on blankets on the nearest lawn or on the steps, I can conclude that there is no air conditioning in the waiting room, and that you have to wait for several hours.
And so it's probably a good place, I've never been
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Алексей Р.
Level 6 Local Expert
February 21
Electronic queue, plenty of space for waiting, the most friendly employee in the 4th office (rightmost table). They'll come with a biometrics removal device to compete for a good photo (I didn't).
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лекс л.
Level 4 Local Expert
November 1, 2024
I do not know who writes these angry reviews about queues and boorish employees, I applied in connection with the loss of my passport on November 1, 24th, at 8.30 am, I waited for an electronic queue for 10 minutes, during this time I issued a form, all employees are absolutely polite, everything is clearly explained and shown, thank you very much.
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Александра Голуб
Level 4 Local Expert
September 18, 2024
Quickly and efficiently, without delay, thank you very much. The woman in the second office is very nice.
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Елена Карп
Level 13 Local Expert
August 14, 2024
We made 1 passport for the child. The first time we arrived was a month later, then a week later, then 3 more days later. Anxiety was growing, as passport data was needed for the travel agency. And then Olga Viktorovna Karnitskaya came to the rescue. I want to express my great gratitude to her for her understanding, tact and efficiency.
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Рин
Level 4 Local Expert
June 21, 2024
Sorry, is it okay not to pick up the phone? I've been on the phone for three days and I can't get through, they've never picked up the phone in three days, it's impossible to find out if the passport is ready, only if you go at your own risk and kiss the door if it's not ready.
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Вячеслав М.
Level 2 Local Expert
February 24, 2024
I really liked the attitude of the staff! I changed my passport, the usual period is 1 month. It was urgently needed here.... He called, asked me to hurry up. As a result: I received my passport a week earlier. And everyone is so friendly and kind. In general, I liked it, I will come in 10 years.
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Анастасия Ким
Level 3 Local Expert
June 18, 2024
The service in office number 6 is very long, they take it out of turn, then it is not clear why an electronic queue is needed. I stood in line for more than 4 hours, and I couldn't get into the office.
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Юлия Дмитриева
Level 7 Local Expert
May 10, 2023
Everything is very slow, in the 4th office, employees are directed from one to another, it would seem that they perform one function, but they do not want to work at all. The elderly woman sitting second from the entrance does not know how to communicate with people at all, all in a raised tone, all with discontent, oohs and sighs. Everyone is to blame for her incompetence and inability to communicate adequately with people. I work with people just like she does, but I keep my tone and distance. I am absolutely dissatisfied with the work of this "institution", I am not an employee of OGIM, in order to know all the subtleties of their work, I came to get a service, I just needed to restore a lost passport to a person, instead of which I first sat in the office for almost an hour and waited for at least someone to serve me (they called me by e-queue, and the employee was gone), spent her working time on nonsense..and this inadequate woman, instead of serving people, is outraged that she already has "a lot of things to do.".in short, it sucks, it really sucks, they create a problem out of nothing
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Андрей Пешкун
Level 5 Local Expert
January 8
Getting through is of course a problem)) I 've been calling almost non-stop for more than an hour , without a chance
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Анастасия Логинова
Level 13 Local Expert
August 7, 2024
It is not possible to get through and get information. Passport production is delayed and you have to travel in vain to find out that the passport is not ready.
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Кристина Егорова
Level 9 Local Expert
November 16, 2023
Many thanks to the employee Molchan S.G. Is very friendly, a professional in her field, always with a smile will help to sort out your question.
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Ольга Прюдомм
Level 4 Local Expert
December 19, 2023
It's just an outrage. I paid for the urgency in 5 days of preparing the document. 10 days have passed, no one knows if the document is ready., appealing that everyone is sick. Is this normal? And if you need to leave urgently? ! It is almost impossible to get through to the chief, deputy chief. In general, as people want, the main thing is to pay. And the service...
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Раиса К.
Level 2 Local Expert
August 8, 2024
It is impossible to get through To ask a question about obtaining a biometric passport, you need to come and stand in line. The last century.
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Елена Черник
Level 3 Local Expert
August 8, 2024
No one is picking up the phone!No one, not one number!I've been calling for two weeks now to find out if the passport is ready, so as not to travel in vain!
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Павел Фимак
Level 7 Local Expert
January 5, 2023
Absolutely incompetent employees (middle management, not managers). The questions asked are not answered! The answer is one: "Read it on the Internet." It is asked. : "And what are you sitting here for!" I have already learned the questions that can be found on the Internet, but there are subtleties that only a competent employee can answer - they don't know shit! She doesn't really answer, she threw a piece of paper into her chest, they say, read, collect the documents and that's it. What, where, she didn't say anything. I didn't have time to ask a couple of questions to clarify, I already called another one and sent it from the office. I went into another office to ask, the employee stupidly sent (it's good that she didn't use obscenities) they say I don't know anything, go to another employee. Another employee also switched the arrows to another one. And again, the answer from the third, read on the Internet. Are you kidding me? Then why are you here! And all of them answered and talked in a boorish manner. As with some kind of slave who owes them!
Where are the bosses looking! If a female boss cannot restore order there, eradicate rudeness and replace incompetent employees, then she can put a man in charge to disperse this "chicken coop" and restore order!!
P.S. advice to the authorities: Conduct clear and very explanatory work with employees to prevent such cases in the future!
If anyone reads these reviews at all from their manual and above!
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Nikita K.
Level 5 Local Expert
September 10, 2022
I don't often write reviews, but I just wanted to.
Firstly, they are completely incompetent. They never know anything, they answer all questions: "couldn't you read it on the Internet" or "do I know?". Okay, I just didn't want to worry about reading out every nuance of the whole process (and this is not my job, but theirs), and if a grandfather or grandmother comes and you will answer them like that too? As an example:
I take the ticket, I'm waiting…
My turn comes, I go in, and immediately the question comes to me "have you paid?", and what should I pay for, I just took the ticket and no one and nothing indicated that in front of the office you need to immediately pay for the documents, well, I sent to look for the corridor to look for these papers wrapped with tape for payment through the ERIP.
Okay, I paid for it…
I go back in, fill out the paperwork, and at the end, when I was asked how I would be notified of readiness, I also started snapping without really saying anything. Only then, at the exit, others told me everything.
Well, when receiving docks, too, not without incident, but I'm already tired of writing…
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Мария Викторовна
Level 11 Local Expert
July 7, 2023
I haven't been able to get through for 4 days to find out if my passport is ready!!!! It's always busy or no one is picking up the phone!
The 21st century, and there is no progress in the simplest informing of citizens.
It has been paid for speeding up the deadlines - money is wasted!
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Александр Sman
Level 29 Local Expert
July 26, 2023
I haven't had a passport for a month and a half. When you get there, you'll kill time from half an hour to two. And no one answers the phone.
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351280 Степ
Level 4 Local Expert
February 21, 2023
Unlike what happened 10 years ago, the procedure for obtaining a passport on the weekend of Sat 02/18/2023 took no more than 1 minute. Awesome
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Гринчик Алексей
Level 10 Local Expert
March 30, 2022
On the Internet, in articles about passport replacement, it is written everywhere that you need to submit documents to the citizenship and migration department, but this is not the case! It is necessary to submit documents to the settlement and cash center at the place of residence. And it is possible to find out only by arriving at the Citizenship and Migration Department with all the documents!!! I'M VERY ANGRY! BELARUS OF THE BRAIN!
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Каржаубаев Айбар
Level 14 Local Expert
May 4, 2023
The specialist does not want to answer questions, does not want to solve problems. Then why is the man sitting there???
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Анна Устименко
Level 4 Local Expert
April 11, 2024
Everything is calm and clear
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Лана Б.
Level 2 Local Expert
October 19, 2021
The horror! The girl at the passport office is a terrible boor! She got personal and was rude when I asked her what address to pick up her passport at. They talked about the readiness of the passport to be notified by SMS notification. No one notified, I had to call. I didn't get through the first time.
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alfia mukhamedova
Level 8 Local Expert
July 10, 2021
1 person works for the issuance and registration of residence permits, you have to wait for hours. The bosses, apparently, are satisfied with the enchanting inefficiency and work "from the fence to lunch." I sat for 1.5 hours to solve a two-minute question. We could at least separate the registration and issuance of ready-made permits! Bestial attitude towards both visitors and their own staff.
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Енот Е.
Level 2 Local Expert
August 25, 2021
A terrible institution. The employees are completely incompetent in many matters, while behaving absolutely boorishly. They don't want to do their job quickly and efficiently. To solve a 10-minute question, you first have to sit in line for several hours, and then also in the office for 40-60 minutes
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Джек Петрушитель
Level 12 Local Expert
April 17, 2024
A citizen of the Russian Federation, did the registration, everything is fine
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Ivan M.
Level 2 Local Expert
April 1, 2022
Everything was explained quickly and competently. They gave a list for the preparation of documents. The queue consisted of two people. We spent half an hour in total.
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Андрей Алфёров
Level 7 Local Expert
May 31, 2023
Office 5, boorish attitude. Incompetence.
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Дмитрий Б.
Level 3 Local Expert
February 18, 2021
Since I am a Russian citizen living in the territory of the Republic of Belarus, I visit this institution every year. So far, there are no complaints about the work. Everything is precise and precise.
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Алексей А.
Level 4 Local Expert
February 26, 2020
The combination of Lieutenant Colonel Kozlov - starley Pererezhko on "stuffing reports" (as one of them said when he issued a fabricated detention protocol) is surprising. It is strange that both of them have not yet been dealt with by the security service or the KGB for "stuffing statistics" at the expense of fake protocols.
I did not extend the registration on time - starley calls and threatens to "deliver to the department in handcuffs" if I do not come to Kozlov myself, and as you arrive there yourself to do everything normally - without priors and detentions, Kozlov issues a fine with a protocol where you are allegedly delivered as a malicious evader and says that "we just it is necessary to complete the reporting", under the pretext of which you are issued a ridiculous fine of 3 basic units.
A circus that still hasn't been tackled from above.
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Ирина Б.
Level 5 Local Expert
June 7, 2022
Politely, quickly, without any problems, pick up your passport
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Andrey Dubko
Level 9 Local Expert
March 11, 2020
I was pleasantly impressed by the concentration and clarity of the work of the staff. Fast, to the point, and correct. Well done!
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Лёха Ж.
Level 3 Local Expert
May 3, 2020
They work normally, although they charge passports for urgency, as they do everywhere too expensive. It's not very convenient for departments, you fill in on one side of the building and get on the other side
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Вика
Level 8 Local Expert
June 11, 2020
There was a need to visit this place. The staff is very pleasant. Competent and polite employees.
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Lena Todorovich
Level 6 Local Expert
April 16, 2020
Polite staff, carefully consider every question, will help if necessary.
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Anonymous review
September 2, 2020
Faced with rudeness in this institution. In particular, from an employee in office 13.
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Валерий Д.
Level 4 Local Expert
March 6, 2020
My question was resolved positively, although not very quickly, but I was satisfied with their explanations.
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Андрей С.
Level 4 Local Expert
June 25, 2019
A terrible horror. Treated like cattle. By a fatal coincidence, we have to constantly turn to them, every time there are some surprises
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Ксюшка
Level 7 Local Expert
November 19, 2019
Terrible attitude towards people. There is no one in place all the time, and if there is, they are busy.
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Liao W.
Level 7 Local Expert
September 25, 2019
A very slow worker, there is no quality and no one wants to line up properly