Ozon

3.5

88 ratings

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Алина Лучинович

Level 3 Local Expert

This is the most terrible PVZ. They came to pick up the goods, the point was closed for acceptance of the goods. We waited an hour! While it was visible that the girl was sitting on the phone and recording a video. Another girl saw that there were people standing and did not react to it in any way. It turned out that their program was stuck and they didn't even report it and no one was able to pick up the order.

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Елизавета Кулеш

Level 4 Local Expert

There are eternal problems with this PVZ. No matter how you arrive, the point is closed, "the employee felt sick"/"for technical reasons" and so on. And when it's open, the staff can't find the product, once they brought a completely different product with the words "well, the barcode got through," while sitting with their nails almost up on the table, just some kind of mockery of people. At the beginning of May, we decided to make a weekend off, and no one cares that people have orders with shelf life. We ask the management to take care of this PVZ, arrange a sufficient number of employees and restore order.

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Аня Калилец

Level 5 Local Expert

We arrived 20 minutes before closing time, and the lights are off and the doors are closed, somehow people plan their time, and they don't notify us anywhere and close ahead of time, well, it's unpleasant, they were counting on the ordered goods today

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Диана К.

Level 2 Local Expert

They work as they want, they come and leave work when they want, the point is not open and the break announcements are hanging, the working day starts at 9:00 and they arrive at 11:00, even the drivers who bring the goods try to contact them and they do not respond, the drivers leave the goods and leave! It's filthy to work like this, there are so many complaints and the result is zero. Why open a point if you can't keep it under control!

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Ирина Джинчарадзе

Level 10 Local Expert

"YOUR ORDER IS LOST" if you want to hear these words REPEATEDLY! - then order in this PVZ. Okay, once people made a mistake! But I was standing in a queue of the same. Someone received a refund incorrectly, someone lost a parcel. Everything is lying under my feet. Mud. Empathy from employees is zero, customer service is zero. And by the way, it's very often closed there, like for a technical 15-minute break. It is not always possible to enter for a parcel the first time, arriving during opening hours.

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Анастасия С.

Level 6 Local Expert

Terrible pvz. From management to employees. They close when they feel like it, and they don't look into anything when they give out goods.

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Alex V.

Level 4 Local Expert

The horror, not the PVZ. It doesn't work all the time, there are some delays with acceptance. My order has been stored on the PVZ for several days now, but due to the staff's inappropriate attitude to my work, I cannot receive it. I will never order goods here again! And I don't recommend it to you. Shut up already and don't embarrass yourself!

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Евгений

Level 9 Local Expert

Trash, boxes, packaging materials. Writing with a pen on a piece of paper "garbage under the table". A sleepy guy behind a dirty bedside table. He didn't say a single word. Even the banal "hello, how can I help you"... Is it a service? Out of three orders, there is a delay of three times. But that's not even the most important thing... The coolest thing about the lack of fire safety. The guy is clearly immortal. There is an extension cord on the bedside table, with chargers plugged in, wires, sockets. And underneath it all are documents, invoices, etc. and all this together...

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mattwey Ivanchik

Level 5 Local Expert

Everything is littered, it stood for an hour, they never opened, find a normal employee, This is not the only time, it's best to close this item. There was no such thing in more than one PVZ, but in this one I constantly delay parcels for at least 2 days. Don't set foot here anymore.

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Кирилл Иванов

Level 8 Local Expert

I think that such employees of this PVZ should not work in this department! This is not the first time I have tried to pick up my goods between 18.-19.00 - they are not working. Too often they feel bad, then he went on a break for 2 hours, then he wrote "diarrhea-that's-scrofula" on February 2 at 17.42, and there was a note on the door - the point is closed until 14:00 on February 2. I don't think they plan to work here anymore!!!!The ordered items were needed today!!!!! Yesterday, April 22, 2025, I got sick again at 6:35 p.m. It's already becoming a rule -as soon as there's an influx of people after work, everything is a no-brainer! And we would work on the courtesy of the staff and the cleanliness of the point. Better yet, close the dot and don't disgrace the name "Ozone"! Prepare a book of complaints today, and try not to give it at the first request of the client - hello, showdown with the police! It's a pity that Korzhenevsky Street was closed - there was a better point!

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Adjucas S.

Level 4 Local Expert

Looking at the pick-up point itself, I have long noticed that the employees of this pick-up point have already systematically written a break of 15 minutes, but in fact there are no employees for an hour or more. And you come, you think you're going to wait, and you're standing outside the door for an hour.

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V_V

Level 14 Local Expert

Everything is littered, not ordered, the goods ready for delivery cannot be found, sometimes the client finds it with his own eyes, we witnessed such a situation, the room is very cramped, actually the workers have nowhere to place the goods

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Игорь Ярошевич

Level 6 Local Expert

The second day I try to pick up the goods, I constantly have a technical break for 15 minutes, and today I arrive half an hour before closing and the point is generally closed

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Сергей Ш.

Level 3 Local Expert

The worst PVZ I've ever visited. Not only is the PVZ itself small, but there is some kind of chaos in the room: parcels are lying underfoot, lying unattended in the client's area while the employee goes to an improvised warehouse. The employees themselves are incompetent: the product was lost at the PVZ, but the customer is to blame, the best they can offer is to come tomorrow. Sorry for the wasted time.

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Кристина Ю.

Level 9 Local Expert

A very small point, if there are more than two people, you won't fit anymore. Therefore, employees have to close for acceptance, otherwise no one will fit. Employees don't move very fast, but that's not surprising, given their pay.

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Евгений М.

Level 3 Local Expert

Why can't you give the pick-up point 0 stars? I placed an order consisting of several items, the employee who "I'm just replacing today" brought part of the order, decided not to look for the rest, asked about one product that I changed my mind about buying without bringing other goods, cancels the entire order, then proves that he has already left, but you refused the order. Before that, I brought my child to the workplace, who was frolicking among the orders, maybe playing with one of them. Is it really impossible to treat employees and their discipline in the workplace more responsibly?

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RestleSS OtaKU

Level 6 Local Expert

The point is closed, there are no signs, there is no information about the closure either in the chat or on the hotline. They cannot organize the normal functioning of this point, and there are constant problems...

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Александр К.

Level 4 Local Expert

They can't find the order. Upon receipt of the order, the status of the return is incorrectly indicated, they indicated that it was handed over, but it was refused. You have to make a refund in your personal account and waste time and come back again.

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Виталий К.

Level 6 Local Expert

The location is good, the girls are polite, but we already need to expand, because the point is literally flooded with goods.

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Ангелина Скрицкая

Level 8 Local Expert

Thank you for changing employees! I wanted to write a review with a photo, but I kept forgetting. It was a complete mess, youngsters with TV series, a guy smoking an electronic cigarette right at his workplace - it's a mess! I didn't even want to go today, I accidentally ordered for this pvz, I'm shocked by the cleanliness, beauty, pleasant girl, where did the owner look before!? Now I will order here, and not bypass

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Ольга Сергеевна

Level 5 Local Expert

Excellent pvz, the girl is very pleasant. Special thanks for the fact that you are a "dog friendly", let us in with a dog🥰🙏

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тыдыщ т.

Level 3 Local Expert

I ordered a package here twice, but it never arrived, and orders were always canceled. Today I looked through the application and it is impossible to order at this pick-up point (unsurprisingly). The OZONE application itself has a low rating, too.

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Надежда Ангел

Level 2 Local Expert

Super clean pick-up point, polite staff

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Елена Н.

Level 3 Local Expert

Polite staff, fast service.

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Ольга Ч.

Level 5 Local Expert

When we come here, there is always a break. Either we are so lucky, or we take a break all the time. Please tell me what time the break is, otherwise you're standing at the door and waiting for a miracle

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Алексей Тэйшов

Level 19 Local Expert

It's getting there, the employees are a little weird, and the room itself is not very attractive.

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Андрей

Level 7 Local Expert

It regularly closes 10-15 days ahead of schedule.

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Артем Бокшич

Level 13 Local Expert

A good pick-up point. There was no queue, even though it was in the evening. The woman on the issue consulted about the return of the goods.

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411767 Подгорная

Level 3 Local Expert

The item has become better and cleaner.

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Anton Klybik

Level 8 Local Expert

They are not friendly people, as if I forced them to work there.

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Виталий Кичкайло

Level 4 Local Expert

It was closed at 20.50. What kind of service 🤷🏻♂️

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Надежда Подгорная

Level 3 Local Expert

Good point clean nice

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BigBurgerHusl

Level 3 Local Expert

The guy on the issue is not competent at all We would teach employees how to work

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Марина Ш.

Level 8 Local Expert

It's not the first time I've come, the person is not there

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boris novikov

Level 16 Local Expert

Point as point, the main thing is that there are no queues. Polite communication.

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Эдуард Кузниченко

Level 5 Local Expert

Everything is convenient, accessible, transparent, culturally, fast,

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вадим п.

Level 4 Local Expert

Employees credit

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Ольга

Level 5 Local Expert

Excellent pick-up point. Cool employees!

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Ozon

38 reviews