Ozon

4.3

66 ratings

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Олег Лаврушин

Level 4 Local Expert

I was here today. The queue is huge. When I was there, two employees went in search of the goods in front and hung out for a long time, I don't even know, maybe they had dinner there))) People shouted at them so that at least one could write off the money to those who had received it earlier, and had already "taken root there" from endless waiting. I don't understand why I couldn't go out alone to calculate. Where are the words "Hello"? We're kicking the box, but you can't say please take it? As a result, they did not wait for the payment and left. And so the search for the parcel was on everyone.... Terribly…

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Дарья

Level 2 Local Expert

The disgusting attitude of the employees towards the goods received. We managed to lose a 30 cm plate (not a small item at all), the girl replied that this happens, goods are lost, leave a number, we will inform you how we find it (i.e. this has not been the first case at this pick-up point for a long time). I explained that I was leaving for another city today and I needed this product there, and I couldn't wait for a call when they found it. The only way to get a refund in this case is to wait 14 days, when the product will be automatically canceled and only then will the money be refunded to me. The amount is certainly not that big, but it's still unpleasant that due to the fault of the staff at the pick-up point, who managed to lose a long box in a completely small warehouse, I was left without money and without a gift. Please take some measures to make employees more responsible for the organization of storage in the warehouse.

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Lina I

Level 2 Local Expert

There was an unpleasant situation with my order at the pick-up point. Not only was my order lost and not called back, but it also turned out during a personal visit that it had been given to another person! How it was possible to issue an order without a barcode or a number is unknown! Please take measures to improve the operation of the pick-up point and avoid similar mistakes in the future.

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Виталий

Level 13 Local Expert

It's fast and convenient, because the girls are friendly.

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СВ

Level 16 Local Expert

Nothing foreshadowed a spoiled mood ... Since we work ourselves until 21.00, we arrived at 20.45 for the order. The product packaging consisted of bars fastened with self-tapping screws. They asked for a screwdriver to open the package. We were denied this, citing absence and with instructions to go home and open it there. According to reviews, this particular product sometimes arrives incomplete or the ceramics are damaged during transportation, and it is recommended to check at the place of issue. After I found a way to unscrew the screws, I had to listen to a raised-pitched speech that the point would close at exactly 21.00, that I should have come earlier, that she didn't care about our problems. And all this was expressed in a rude way. It feels like we weren't at the OZONE pick-up point, but in her apartment. She refused to introduce herself, and when she wanted to leave a negative review with us, she replied that she didn't care. And with the parting words, COME FROM HERE, we have completed the receipt of the long-awaited goods. We left after receiving the order at 20.55. We will not use this point of receipt of the goods in the future and we will not recommend it to all our friends. We hope that the management of this point will pay attention to our feedback, and the OZON company will recommend recruiting more balanced staff.

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Артём Плоцкий

Level 2 Local Expert

Clean, cozy room, kind staff

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MOBILE GAMER YT.

Level 5 Local Expert

Clean, cozy room and kind staff

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V. Kana

Level 20 Local Expert

There is no customer service

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Костя Гацук

Level 6 Local Expert

Everything is at the highest level!

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Андрей Жаров

Level 7 Local Expert

Quickly and culturally. Thanks

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Андрей Ч.

Level 8 Local Expert

Always fast

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Оля Фарельник

Level 5 Local Expert

The best girls 😍

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Ozon

12 reviews