Ozon
11 reviews
February 7, 2024
I have repeatedly used the services of this pick-up point.. everything is always polite and fast.. But this is the first time I've encountered such an attitude today. To my "Hello!", she received a cynical reply through her teeth: "Wait 3 minutes.". The employee of the point was clearly puzzled by the fulfillment of an extremely important task from the management.. and she didn't even consider it necessary to say hello and look at the customer who was waiting for his paid (!) order. She did not consider it necessary to smooth over the situation with a polite word like "sorry" or "please wait.". Well, anything can happen... I had to wait.. while she takes a picture of her stack of work papers from both sides.. and at the end of his "super-important work" he will finally make me happy with attention. I even managed to turn on the camera and capture the "super task", which turned out to be more important than the current work.
The question is: what is more important for an employee of the pick-up point: to issue orders, or to take pictures of papers (which can be photographed during a period when there are no customers)? And do employees receive instruction, at least briefly, on the polite treatment of the company's customers?
See original · Русский
4
November 8, 2023
An excellent pick-up point, almost in the same room is the pick-up point of another well-known marketplace, which is very convenient.
The staff is polite, there is a fitting room and a table with a stationery knife for unpacking parcels.
Branded packages with the ozone logo are free and always available.
See original · Русский
February 16, 2024
16 02 2024 I had to face an employee of the PVZ, I brought the goods to the ozone point, at first they told me to wait, I waited patiently, then I would quickly spread it out, after the most interesting thing, I was also forced to put the goods in boxes of ozone for transportation, dear head of the ozone outlet, please tell me where you find such workers????
See original · Русский
September 27, 2023
23.09 I wanted to issue a return of substandard goods. The employee of the point on accepted the goods without packaging. Are you serious? Does the consumer have no rights at all without packaging? I have a product from your marketplace, an office with all the necessary payment documents. It's probably worth at least a little training for employees before they are put on the pick-up point. In short, I am writing a complaint to Ozone and to the Consumer Protection Society.
UPD: order 0129181796-0009, visited item 23.09 around 09:00.
See original · Русский
October 11, 2023
A good pick-up point, there is a fitting room and a table for unpacking and checking the purchased goods, I serve quickly only there is not enough space.
See original · Русский
1
May 15, 2024
The place is not bad, but once I went to the point for an order, the employee said wait and went about her business, this attitude surprised me
See original · Русский
June 2, 2024
I've been there several times, there are no queues👍
See original · Русский
August 13, 2023
Очень понравилось всегда заказываю некогда проблем не было!
May 25, 2022
Отсутствует пешеходная дорожка к пункту выдачи. Идти приходится по проезжей части возле KFS, где ездят машины. В остальном все ок.
2
January 10, 2023
Удобное расположение пункта, приветливый персонал, всё понравилось!
1
September 20, 2022
Закончился период повышенных выплат партнеру от озона, и владелец точки урезал дни работы, чтобы не нанимать несколько сотрудников. Ожидаемо
1