They post one currency exchange rate at the checkout, and change money according to the one they have in the program. They are allegedly not obliged to warn about this, update the exchange rate table or change money according to the announced one, or rather they are too lazy. They consider this not a violation, but the norm. If I were a consumer terrorist, I could work on the bank, but I'll just warn other people
See original · Русский
3
Василий Царёв
Level 20 Local Expert
September 3, 2023
My experience with this bank has left many negative impressions. Customer service was extremely inefficient – long waiting in line, lack of attention to customers from the staff. The answers to my questions were superficial and did not provide complete information.
See original · Русский
1
1
Александр Sman
Level 29 Local Expert
January 19, 2024
I visited this department by appointment. There is no queue. They politely helped to resolve the issues that arose.