Maps • Istanbul • Drapery shops

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Closed until 9:30 AM

Istanbul, Sultanbeyli, Sanliurfa Avenue, 88B

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Istanbul, Sultanbeyli, Sanliurfa Avenue, 88B

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Level 2 Local Expert

I recently bought curtains from your store and I want to share the problems I have had with the product. The curtains I bought did not match the sample products shown in your store at all. Both the fabric and the details of the pile were not what we expected. In addition, the curtains introduced as "wrinkle-free" did not carry the specified feature and wrinkled. We have applied to your store to solve this situation, but unfortunately, we have not received a healthy solution proposal for both the product and the service. It was quite unacceptable for you to show the reason for the creasing of the curtains as "improper washing" and put the responsibility entirely on the customer. On top of that, it was quite disturbing that when we stated that our products were faulty, we were treated as liars. This attitude is a form of behavior that would not be expected from a customer representative. In addition, the fact that you questioned whether your machine was old and tried to throw the problem at your machine also complicated the situation even more. This kind of approach seems more like dodging responsibility than solving the problem. You stated that you would iron one of the curtains, but you said "I can't iron the other" and did not offer any concrete solutions about the floor marks. This kind of service understanding and approach means completely ignoring customer satisfaction. Dec. I demand that the victimization I have experienced be eliminated and the problem be resolved as soon as possible.

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