We bought an accumulator tool and after 2 weeks one battery stopped charging, after a month another one and after another month a third one, in one fell swoop they brought to the Service "terrible" batteries from the electric tool are diagnosed or repaired for a very long time, and are looking for any options for the buyer to pay for warranty repairs (replacements as in the cases previously with the European bosch service and supplies) (a month later, when calling to clarify whether the order is ready, they replied that one battery is not guaranteed and two more are being diagnosed , when all seals are in place, there is no mechanical damage. The board is filled with a compound and was charged only in the factory charging station, what can be attributed there that there would be a reason not to guarantee? We will wait for the official paper of the conclusion!!!
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denis velichko
Level 14 Local Expert
September 8, 2023
In different ways, both well and with nuances, the service does not willingly do acts, there are managers who write out a bill for half an hour, and sometimes you come and give everything quickly and write it out
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Anatoliy K.
Level 2 Local Expert
June 11, 2022
Faced with a very unpleasant situation. The Viking couldn't start the mower. I contacted this service, they kept me for almost a week, as a result they said that there was no compression in the engine and I needed to change to a new engine. I did not agree to this offer and said that I was taking it away, which I was told I needed to pay for the diagnosis. I asked if a defective sheet was being diagnosed, the receptionist said that there was no compression. As I understood it, no one did the diagnosis and it was offered to pay for the minimum diagnosis. As a result, I paid and took the mower. At home, I decided to deal with the problem on my own. As a result, using the Internet, I found out that the intake valve was simply coked. Within 20 minutes, the malfunction was eliminated, the mower started working like clockwork. In general, I am shocked how these masters are trying to breed clients for money.I will not contact this service anymore and I advise others to be more attentive to these breeders!!!!!!