The service has become terrible. We ordered it for the bird's birthday. So one 4 cheese pizza was just burnt. Unfortunately, a friend picked up the order without checking on the spot. And when they found such a surprise at home, they were terribly upset. This is exactly the pizza the child was asking for and waiting for! As for not the delivery, but the visit to the institution itself.. It's gone bad too..you wait a long time for the waiter, then the order, then the receipt, etc.

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Оксана Распорская

Level 3 Local Expert

Disgusting service! We ordered pizza to take away at an establishment on Shevchenko Street, and asked them to cook it without onions. They didn't check it on the spot, they brought it home, of course, the pizza turned out to be with onions, and also in what quantity! They offered to redo the pizza the NEXT DAY, referring to the end of the working day! 1000 rubles flew into the trash can. "Thank you" Pinocchio for throwing away the money and ruining the evening!

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Елена Тру

Level 3 Local Expert

On December 20, we visited Pinocchio's pizzeria We were offered 2 separate tables for our large company, so we had to move them ourselves to sit down together. There were no separate 0.5 teapots in the establishment, so I had to take liter kettles. For two servings of rolls, they brought two servings of wasabi, two servings of ginger, but one portion of soy sauce. The waiter argued that two rolls are served with the same soy sauce (even if they are eaten by 2 different people). If you're squeamish or one of them is sick, "that's your problem," the waiter said. The capacity for the second person had to be knocked out through the administrator in telephone mode. Empty plates and glasses had to be removed from the table on their own, so as not to sit in a pile of dirty dishes. I would like to mention the water situation separately. There was no water in the bottles, they offered purified water in a glass. In fact, the receipt contained bottled water for 95 rubles. for 0.5 When asked why bottled water for 3.5rubles per liter is considered bottled, we were told: "how should we count it for you? You can only add this kind of water to our check." There was no administrator or manager in the establishment. The complaint book is over. I would also like to mention the cook, who at the end of the evening somehow tried to sort it all out. She got 5 stars. The dishes were prepared very quickly. Salads and snacks arrived faster than glasses of water for the children. In general, we even waited 20 minutes for just a bottle of borjomi from the refrigerator, then we had to take it ourselves. If someone from the administration of the pizzeria is reading this, please buy a book of complaints to the institution on Shevchenko Boulevard, 0.5 teapots and additional staff are simply needed for the weekend.

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