Pit Stop Motors
79 reviews
February 14
I drove the car to pump the brakes (well, what could be simpler, it would seem), they took 99 rubles and everything seemed to be fine, the brakes were normal, I drove calmly for two weeks, and then suddenly the brake fluid level on the panel was low, ok, I top up (well, they never topped up to the level, it happens anyway), I drive two more weeks and then again - the low level of brake fluid, well, clearly something is wrong, I'm going to check - and these ****** (bad people called pit stops), tore off the thread of the pumping fitting of the rear right caliper and screwed it in as it is (well, just think it's undermining), and NOTHING They didn't say! Well, that's right, it won't show up right away, you don't need to change anything at their expense (and so the client, i.e. I, he will say: you broke it, so you change it). You can't do PIT stops like that. After talking with the director of the service station, I supplement the review: the order was found, and the amount was not 99p a little less, but that's not the point, the director talked to the master, who has been working since 2008 and whom HE trusts (well, what do I have to do with it???), the master said that there was no leak (it and I see), in fact she was, the director asked why they didn't come? - because it says in black and white how much the guarantee is for the work. Basically: the director is a pretty sane and adequate person, and I think if I had come back with a leak and reached him (bypassing all the order tables), I think we would have solved the problem by restoring the thread (of course, not replacing the brake caliper). But to be honest, there is no desire to apply there again, not at all.
See original · Русский
2
January 13
Excellent car maintenance service!!! Very kind, polite and competent staff! They do it quickly, efficiently and the prices are lower compared to other service stations. On T/O now only here!!!
See original · Русский
1
November 15, 2024
I asked for help in identifying and fixing problems in my car.The guys agreed to help without any problems.All the shortcomings were identified and voiced during the inspection!The approximate cost of spare parts for cars and the cost of work was immediately agreed upon, they warned that the price of services is higher than at other service stations, but they are responsible for the work and quality and give a guarantee!
The repair dates were also agreed (they shifted but I was informed in advance.At the end of all the work, the price for the services provided changed, but I was also warned about this.I repaired the car recently, I was satisfied with the work.In the future, the operation will show!
See original · Русский
1
1
August 31, 2024
Good afternoon, people. I'm putting a new engine on the Skoda Octavia 1.8 tsi. It's not cheap, but I like everything so far. I will write more as a result. The guys are definitely in the topic. The motors know. Let's look at the result in fact. I'll unsubscribe later...Alexey Master is a very funny and intelligent guy. It is definitely necessary to come here. Take care of your engines, I probably killed mine :)
Well, gentlemen. There is a new engine. I bought it in Volgograd. The crankshaft oil seal immediately flowed, the factory (in China) recognized the defect. The expenses were reimbursed for the repair of the oil seal.
I drove 400km. The engine started working properly. We're moving on. I am completely satisfied. I repeat, Alexey is an excellent master! Their whole shift of cool guys! I recommend.
See original · Русский
1
March 22
Very professional service station. I go to electrician Denis specifically from the other end of Minsk (I got the car with electrical problems, everything was solved at this service station.
And anyway, after talking to the shift supervisor, you immediately realize that everything will be fixed, everything will be solved.
See original · Русский
November 9, 2024
A very pleasant, attentive, polite receptionist guy.
I liked everything.
I want to be served there.
Audi A6
See original · Русский
October 13, 2024
Overall, the service is excellent. I've been repairing my Audis here for a long time. But a lot depends on the receivers. I recommend it!
See original · Русский
January 26
The amazing is nearby. It was necessary to urgently change the pads on the Tuareg. I called, they said come over. I arrived, changed it. It's surprising because there are no customers and there was a free lift.
See original · Русский
June 16, 2024
Good day to everyone. I used the services of this service station, I was satisfied. The staff is polite, the work was done efficiently and quickly, and they gave a couple of good tips.
See original · Русский
1
March 4
I changed the discs and pads on the Tuareg! We did it quickly and I think with high quality! I will contact you!
See original · Русский
October 1, 2024
Thanks guys!
Antifreeze flowed on Skoda Oct, I thought a pump or something worse, but after diagnosis it turned out that it was just a tank lid. Here you go.
See original · Русский
1
January 9, 2024
I repeatedly applied to the Pit stop service station and each time I received my car with the joints of the service station. The master receptionists are very poorly versed in car repair, but they have great ambitions. Mechanics are also very weak specialists. When changing the oil in the engine, you need to come to them again so that they redo their bad work. You arrive the next day to eliminate the poor work of the locksmith, you are met by another shift and begin to explain again who did what yesterday. The station's working hours seven days a week are more of a big minus than a plus. I bought spare parts from them, the prices are 50% higher than the market. I wrote a comment in the book of comments and suggestions. I did not receive a response. And here the jamb is violations of the law. There are only cars aged 15+ on the site near the service station and in the workshop. I do not advise contacting the Pit stop service station, especially owners of fresh cars. It's a pity for the lost time, money and nerves.
"The official response is November 30, 2023.
Dear Eduard Alexandrovich, I sincerely regret that we were unable to provide you with high quality work. I will try to answer you point by point: 1. You are really right that spare parts can be found 50% cheaper than with us. But you are silent about the fact that the quality of such spare parts is noticeably worse and there is no guarantee. We offer only quality spare parts that have been tested for years, for which we give a 2-year warranty. 2. Working in two shifts has both advantages (extended working hours from 8 to 20-30, the ability to repair a car on a day off) and disadvantages (transferring information between shifts, more staff is required). As a rule, our Clients call before the visit and agree on the time and date of the visit, which avoids unnecessary questions and saves time. If you come "to the obum", then you should be prepared that you will be accepted on a first-come, first-served basis with appropriate clarification of the reason for your request. 3. I read your comment in the book of complaints and suggestions, written in an emotional illegible handwriting, I did not understand half of the words and, as a result, I did not understand what you want to get from us. That's why I didn't write you an answer. 4. We do not make gradation between customers according to the age of their car. We are ready to repair all cars, both "fresh" and 15+ According to statistics, more "fresh" cars are contacting us, so you are slightly wrong. Nevertheless, thanks for the feedback – it is an incentive for growth. I'm sorry again. We wish you every success and hope that you will find a worthy partner to repair your car.
The answer for the service station is "Pit stop" to my review of the poor operation of the station.
Analysis by points:
1. When selling spare parts at a Pit stop above the market in the Republic of Belarus by 50% (the part is identical in purpose, brand, country where it was made and even the supplier is the same) – the buyer–client is fooled in full. All service stations, spare parts stores and online stores buy spare parts from suppliers (I will not advertise from which suppliers). Any self-respecting online store gives you 14 days to return the product and a warranty. Pit Stop does not have the best conditions when selling spare parts to a customer, why is the price 50% too high compared to online stores? I think the answer is ONE hundred and one – "we really need money." Dear managers of the Pit Stop service station, I want to remind you that the direct duties of your station are car maintenance and repair, and not the sale of three expensive spare parts. My advice is to focus better on improving your customer service.
2. Specifically my case: Before visiting the service station, I called, agreed on the time and date when to bring the car for repair. The repair took two days. By the end of the second day, the master receptionist called - "Come, the car is ready." At the end of the working day at the station, I took the car out of repair. The next morning, I found an oil stain on the ground under the engine. I call the master, explain the problem that oil is dripping from the engine. The master's answer: "this repair was not done by our shift, come in two days, your mechanic will work, he will fix his jamb." In the answer of the service station, the 2nd point is "As a rule, our Clients call before the visit and agree on the time and date of the visit, which avoids unnecessary questions and saves time." In my case, I "avoided" unnecessary questions and "saved" a lot of time. In my opinion, the operating mode of the station without days off is rather a big ... oh ... oh minus
3. "The official response is November 30, 2023. I read your comment in the book of complaints and suggestions." I have a number of questions: Who read it? Is "I" the founder, the director, the receptionist, or the apprentice locksmith? "written in an emotional illegible handwriting" – what kind of handwriting? Even google doesn't know what kind of emotional handwriting it is. "I couldn't make out half the words." Before writing a comment in the book, I verbally explained to the receptionist my problem about the poor repair of my car. Mr. "I", ask the receptionist to help you read my entry in the book of "comments and suggestions". Also in the book there is my phone number for communication. Was it probably a mistake for the station management to call the client by phone and sort out the situation? The disregard on the part of the station's management for living people, and even more so for the cars of customers. Conclusion: dear "I" - you are a liar. A small extract from the law of the Republic of Belarus: The procedure for considering appeals is regulated by Articles 10,14, 15,16,17 and 25 of the Law of the Republic of Belarus "On Appeals of Citizens and Legal Entities"
. The law defines a single period for consideration of written appeals, including entries in the book of comments and suggestions. Written appeals must be considered no later than 15 days from the date of registration of the appeal, and appeals requiring additional study and verification – no later than 1 month, unless another period is established by legislative acts (paragraph 3 of Article 17 of the Law).
4. I have repeatedly come to the Pit stop service station and I have always seen cars of 15+ years old in the workshop on the lift and in the parking lot. Alas, maybe I was just unlucky enough to see a five-year-old car at your station.
The site of the Pit Stop service station only contains reviews with a rating of five. I tried to post my review on the station's website, the administrator does not miss it. There is no trust in the SRT site. The site itself is just a beautiful wrapper, and inside (in real life) the lying, unqualified staff of the Pit stop service station.
See original · Русский
6
1
October 26, 2024
Repair and diagnostics according to the VAG group. Denis is a very competent specialist. I was there 2 times. A very specific diagnosis with a sensible diagnosis. Spare parts are offered at reasonable prices. I didn't do any repairs (there is a repairman)
See original · Русский
December 16, 2024
Excellent service. Audi is well served. Friendly staff.
See original · Русский
1
June 7, 2024
Failure to meet deadlines, out of the said 5 hours of work, the car was 3 days.one percentage and the cost are agreed upon, the output price tag is almost x2. And no one calls or coordinates anything. I've seen how many times I've been there, probably 3. They had conflicts with clients. Look for a more responsible service station.
See original · Русский
1
December 29, 2024
Excellent service station. Warranty for spare parts and work.I have been a client for many years.
See original · Русский
1
November 26, 2023
They repaired my Polo. The employees are polite, the rhinestone was asked what the problem was, I didn't have to wait. We took the car, after 10-15 minutes, identified the malfunction. I was waiting in the hall, a comfortable sofa, coffee, magazines, through the window in the hall, your car is visible., everything is transparent, you can watch. The general repair took about 3 hours, as they said. Called when you can pick up a / m, warranty, recommendations, prices are acceptable, I recommend 👍
See original · Русский
2
February 4, 2024
03.02.2024 in the morning, I started the car and the cooling liquid leaked out. By contacting this service station "pit stop motors". Everything was done on the same day. The price was agreed upon immediately before the start of the repair. The car was tired and there were problems with removing parts, the price was not overstated and all work was carried out as part of an oral agreement. Thanks for the work.
See original · Русский
2
June 30, 2024
A polite collective.
They suggested everything, offered several troubleshooting options. We ordered spare parts and offered recording options
See original · Русский
1
October 15, 2023
We did everything quickly and also suggested that yes, as for the future. Good guys and did well. I recommend it to the owners of wagons. I'll bring my audiushka here myself now
See original · Русский
2
1
November 21, 2024
Everything is super fast and efficient as always! Price - quality! I am very pleased with the work of the Service!
See original · Русский
1
June 22, 2023
The right direction was chosen by the Pit Stop: The repair of VAG group cars, this is where they fill their hands, very often spare parts are available right at the station, less often they have to order and wait, everything is done efficiently, up to the lubrication of each bolt and marking them with a marker.
See original · Русский
3
1
September 24, 2024
Friendly staff.
Everything was explained in an accessible way, they did not take extra money.
See original · Русский
1
April 22, 2024
I have handled different machines several times, they diagnose well, identify the causes of malfunctions that other service stations cannot find.
See original · Русский
1
1
April 22, 2024
A secondary institution. Some of the negative reviews, especially about the prices, are correct. Low qualifications. Optional in the supply of spare parts
See original · Русский
August 17, 2023
The service of the Skoda Rapid passed without problems. It is convenient that the service station is open from 8:00. The work was done efficiently. I recommend.
See original · Русский
2
1
May 5, 2024
I haven't visited yet, but a friend recommended me very much, they do well and are honest with the client, they don't breed for nothing for money.
See original · Русский
May 2, 2024
Everything is great, well done guys! It is not expensive, high-quality and fast.
See original · Русский
May 1, 2024
I arrived without an appointment, at random, 20 minutes of waiting, the air conditioner was refueled, everything is at a high level
See original · Русский
1
April 3, 2023
Normal guys. They know their business, they didn't really like the price agreement, but they came to a compromise and eliminated all the shortcomings after handing over the car, then I can consult this service station for the vag group
See original · Русский
2
2
June 11, 2024
It seems to be nothing, the car was serviced, although not cheap, if it falls apart I will write another review.)
See original · Русский
June 21, 2023
I changed the oil here several times. Everything is great. Regular customers are given a discount. There are budget Sintek oils available)
See original · Русский
1
June 27, 2023
Everything is fine. They know their business. I will show respect. 4 stars for the lack of a modern collapse.
See original · Русский
3
1
March 21, 2024
They perform the declared work perfectly. They pick up the spare parts. They give the car away on time.
See original · Русский
1
April 14, 2023
I applied to this car repair shop for replacement of suspension springs and replacement of car pads; The cost of work was previously agreed in correspondence. Upon the fact of the services provided by phone, the cost was named 3 times more than that which was initially agreed with the master in correspondence. Then the master receptionist made excuses for a long time that he did not know who wrote the original price in the correspondence. As it is, the price was slightly reduced, but it still exceeded 2 times the cost that was agreed upon before the start of work. I will definitely not contact you anymore! Take care of your nerves and money, and if you decide to apply, ask the price several times, otherwise in the morning there is one price. Another one in the evening. One master says one price, the second one says another, and it's all inside one car service.
See original · Русский
6
1
February 8, 2022
In autumn, I bought an AUDI A4 car, before buying, the seller hid the main reason for selling the car, after 3 weeks the car did not start at all (the engine turned on). In the search for a car service, I focused on price and quality. I used the services of a Pit stop and never regretted it. The engine was restored in the shortest possible time, special thanks to the motorist for the painstaking work done, not only the engine was sorted out, chains were replaced, etc. Quality assurance of work and spare parts. The machine works like a clock. I use the services of a car service even now, I am very satisfied with the work of the staff (manager Andrey is an experienced and most importantly specialist in his field, head Alexander - I thank you very much for the quality of service and high–level specialists!!!!) I recommend this car service!!!
See original
3
2
June 24, 2022
I drove the Skoda Octavia, replaced the belt of the water pump and replaced two more stabilizer bars. The price was set at 585 rubles. The belt drives only the pump, that is, a small one. In the completed works, they indicated that the pump was removed and put back, there was no other way to put a belt. I came to ask the garage specialists and a couple of other places. Everywhere they say you were deceived because the belt is suspended without removing the pump. So think about whether it's worth going to them if they lie and wind up the cost for you.
See original
5
1
March 9, 2024
VAG car repair service, professionals in their field!
See original · Русский
1
July 19, 2023
I have a small car, a Volkswagen Beetle. And I can say, in the Pit Stop, the little ones are not offended, but they are repaired with love and care. Recommend
See original · Русский
2
1
November 28, 2020
Excellent car service. And next to them there is a company store and an office of climate and refrigeration equipment "FrizCond" LLC +375 44 7733133. Heaters, heat guns, air conditioners, refrigerators, autoconditioning, tools and supplies for the repair and maintenance of refrigeration equipment. Brake pipes, fittings. https://kondi.by/
See original
2
13
June 24, 2022
Prices do not really bend, deceive customers by saying that they removed the pump and installed it, the job was to replace the belt on the pump, the smallest belt that is there. In general, they deceive customers and wind up in a very expensive way. I do not recommend this service. And on the site they immediately start with deception, they say they have a rating of 5 based on 40 reviews.
See original
4
3
January 13, 2022
We offered 3 solutions to the problem . I chose the second one for the price. Quickly, clearly, and, by the way, they showed the real problem before work, as soon as they lifted the car. No questions, super, thanks.
See original
3
July 26, 2023
The work is expensive.Replacement of parts.It's cheaper at other stations. And the feasibility study was done quickly and at a low price.
See original · Русский
3
December 7, 2022
I am very satisfied with the service. I managed to arrive on the day of the call to hand over the car, find the problem and fix it while I was waiting in the client area. Thanks!
See original
3
2
September 19, 2022
My nephew recommended this company to me. Now I recommend them to all my friends. Honestly, quickly, professionally!!!
See original
3
2
April 20, 2023
A good car service for VAG Group cars, I recommend it to everyone.
See original · Русский
3
1
April 26, 2023
We promptly helped to solve the problem. Quickly and efficiently
See original · Русский
2
2
April 22, 2021
The final cost DOES NOT CORRESPOND TO the announced one. BE SURE TO CHECK THE RETURN OF OLD SPARE PARTS. THEY LIKE TO "DIG AROUND" where they weren't asked.
I asked about the replacement of brake pads and discs + brake fluid. Having previously called, they announced the cost of 239.60. At the service station where the previous (non-VAG) car was serviced, the cost was 233, but since pit stop positions itself as a good alternative to official services, I decided to go to them anyway, even if the path is far. Externally and internally, they do not differ from absolutely any service station, but the main thing is to do well.
The car was accepted, they called when ready. Did you specify the final cost, they say, 239.60 as it was announced? They said that even less came out - 236 with something. Well, less is not more. Upon arrival, I found out at the payment stage that the total cost is 249 rubles. 236 this turned out to be without taking into account spare parts (lubricants). Why it couldn't be said over the phone is a good question.
I took the keys, looked at the appearance that the discs and pads were new, and got behind the wheel....there was a feeling that the locksmith who was engaged in the replacement work also kicked out the car - the STEERING WHEEL is SLIGHTLY STICKY, as if in oil! On the dashboard, the information display mode has been changed from the SPEEDOMETER to the POWER RESERVE, and this is not just one movement of the "wheel" on the steering wheel. Why anyone would want to dig into my on-board computer is a mystery... I hope they didn't get into the glove compartment. Well, anyway, the brakes were changed and that's good.
I did not use a car upon arrival...I used it a couple of days later...I open the trunk, and it's EMPTY. There have never been any problems with the return of spare parts by default at any service station, however, for some reason my old 4 brake discs, 4 sets of old pads, apparently decided to keep the rest of the brake fluid for themselves. And for some reason they left me only 1 empty bag of spare parts that I brought.
Conclusion: from the point of view of the quality of the work, I can't say anything bad, but the experience of "communication" has been only in one visit so far, and this is probably the end of this "communication" for me
See original
8
May 7, 2024
It's all good. Thank you 🙏
See original · Русский
March 27, 2023
On the way, a loaf got out on the wheel, I stopped at the nearest service (this one) to replace the wheel, to which they replied that they would not do anything
I had to drive on like a washing board to the next station
See original · Русский
4