Excellent service, polite. There were no questions during the visit. They came in with their spouse, politely greeted us and said goodbye. We clarified a couple of questions, and got answers to all of them. Despite the fact that the traffic is very high and as a visitor, I understand an employee who may be tired, they may be rude or they may simply not hear my question or request!

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Black Wolf

Level 3 Local Expert

I don't usually write reviews, but God himself couldn't hold me back this time. 1, paid toilets, it's like cashing in on someone else's grief. A man can't stand it, maybe someone doesn't have money with them, but no one cares. Maybe they'll be taking tribute for the air soon??? No, seriously, I'm sorry, is this a natural human need!?? And taking money for it is completely absurd!! I understand that it is necessary to maintain all this, but why are there better toilets at gas stations where a hundred people stop a day, even though they are free!! If you want money, set up a donation box. I do not know in which, IF DESIRED, kind people will throw money to help you. They gave five rubles for 4 people, which they could have spent not on a toilet, but on souvenirs from this UNESCO historical heritage! 2, The toilet paper holders leave much to be desired, two out of four people had a roll fall and roll into another stall. (That's probably saying something) Why didn't such problems arise in the free ones?? (Probably because people there are more humane, and they understand that the last thing is to profit from such needs and not save on anything in addition!!) 3, The locks on the toilets don't work, they couldn't open, they could barely close! The same question arises again !! 4, Instead of taking pity and putting at least a polite adequate person at the reception, they put an elderly madam who answered nothing but the question "what is the price?" He doesn'T answer. Okay, ignoring the whole sad experience, we say "thank you, goodbye!", in response - silence. In general, kind people, I highly RECOMMEND NOT supporting this "business" (on someone else's grief) and I suggest that everyone collectively boycott this insolence. There are plenty of restaurants nearby where access to the toilet is free, I hope the review will not be deleted after that and nothing will change.. But I will be VERY glad if at least it helps someone to save a penny in their wallet. In short, it's PAID!! Damn, the toilet has almost completely ruined the impression of the castle, I hope the castle administration will do something about it!!

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naufragi

Level 5 Local Expert

There is a paid toilet, but there is no paper. And it doesn't look good.

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