Pochta Global

4.3

76 ratings

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Вячеслав Ш.

Level 5 Local Expert

I made an order for household appliances. As a result, the goods were not delivered (at first they wrote that everything was fine, just a delay, then that there were problems at customs, then various other reasons). As a result, after a month (or two) of waiting, I asked for a refund. Then there was another kilometer of correspondence with the support service. But all without result. The money was never returned. The service of the bank "chargeback" helped - I wrote an application to my bank, attached all the documents and correspondence, as a result, my bank returned the money to me. And yet - the first thought was to sue them (then there would be a refund of the advance and a penalty) BUT when you send a payment through the site, you do not know who you are sending them to (the bank replied to my request that it also did not see which company the money eventually went to), so the court is not an option. That's the perfect way they work.

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Арутюн Григорян

Level 7 Local Expert

I do not recommend it. I was an ardent fan of this service. But the last time I made a delivery from the USA was on April 5, 2024. Today is 06/13/2024 and the parcel is still in the status "Sent for packaging" . The support service in the chat responds with a 7-day lag, but they have not responded to email for at least a month and a half.

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Владимир Чурилин

Level 10 Local Expert

I am satisfied with the work of the service on 9 out of 10. Good that: The package arrived in 2 weeks from Germany Everything has arrived in one piece The support answered my questions promptly. And almost always it was my questions that were answered, and not just a piece of a poorly suitable script. Well, the price tag. 6s small tr for 11 kg -🔥 Disadvantages The second layer of packaging for $ 5 was either forgotten or assembled very conditionally, so I didn't even see it. But since everything is intact, it is globally ok. And the need for inspection simply because of the rules for pulling out of the delivery of a terrible and terrible guitar cable prohibited for shipment also turned out to be unexpected. (Although everything is in the rules and fair, but damn) So 9 out of 10. Satisfied. I still plan to use it

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Lidiya

Level 9 Local Expert

4 parcels were stolen and the money I paid for sending them from the USA. In April, they simply stopped responding to messages. There's nowhere to call. There is also no one to write statements to, since the contractor under the contract is a Hong Kong offshore company. Do not use this service in any case!

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Роман Федосов

Level 4 Local Expert

The order was created on January 3, 2024. We delivered the goods to the Mail Global warehouse in the USA in a week. I added the option "Send a photo of the product", three photos of each product were sent to my personal account. The transport company billed for delivery after weighing, and the parcel was formed the next day after payment (January 12, 2024). This is where the "fast" part of the international purchase ended, and the "slow" part began. The parcel from the warehouse in the USA was sent for international delivery only on January 24, 2024. In correspondence, I was told that goods for international shipment are sent in batches as they accumulate. once every 1-2 weeks. Apparently, I was "lucky". At the end of January, I received a notification by mail about the need to provide passport data and INN to the GBS Broker company, which provides Global Mail with customs broker services (on the import side). For some reason, the Russian Post does not do this on its own. This may be due to certain sanctions restrictions, and in general, the stage of customs control was passed quickly enough, but it was not very convenient to communicate with two counterparties at once. The parcel arrived at the border on February 4, 2024, and left customs on February 6, 2024. The parcel was assigned a track number at the stage of formation, but it was possible to track the movement through the Russian Post only after receiving the parcel from a customs broker for domestic delivery. The parcel was displayed at the Sharapovo sorting center (the main hub for international shipments) only on February 15, 2024. But she was brought from Sharapova to Moscow in less than a day. I picked up the parcel from the post office on February 15, 2024. In total, the parcel went from the USA to Moscow for 35 days and another 9 days passed from the moment the order was created to the formation of the parcel in a warehouse in the USA. Initially, the delivery time is declared "from 2 weeks". In correspondence, I was told that 4-5 weeks pass from the moment the parcel is formed to arrival at the post office. It turns out that my parcel passed the "upper limit" of the delivery period. The goods are packed with high quality, the parcel was not deformed during transportation, it was not opened. The operators of Mail Global answered questions quickly enough, but tried to do it as smoothly as possible according to the statement of some deadlines. I had to ask again and clarify. As a result, you are not left in the delivery process, you are answered politely and promptly to all questions, but everything is very slow for the delivery itself. In terms of price-quality ratio, I am satisfied. I probably wasn't very lucky at the stage of shipping a parcel from a warehouse in the USA, and on average it would be possible to receive a parcel a week earlier, but in general, the stated deadlines of 4-5 weeks are rather true.

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Фарух Одинаев

Level 6 Local Expert

I decided to make my first order through this delivery service. I was prompted to do this by the bitter experience with sdek, which lost the order 2 times in 4 months, but that's another question. I made an order for ASOS, indicated everything, back and forth 6-8 days and the order was sent by post. In 3 days in Moscow, and here is the saddest thing. This is the work of the Russian post, 2 weeks stupidly in sorting without movement, two weeks is a week in two. As a result, it came and I received it from the moment of ordering on November 28, received it in the mail on December 29. In principle, it's not bad. I recommend the service

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Кирилл Честнов

Level 5 Local Expert

Complete disappointment from the last order. From 03.11.2023 to 08.02.2024, we could not find an order in our warehouse in Germany. They did not provide any information, they nodded at the store and the transport company. I sent a request every two weeks and was instructed to "wait". I found out that the order was delivered from the store to the warehouse on 03.11.2023 by the track number from the old label on the package when I received the parcel in February 2024. "due to technical difficulties, your order was difficult to scan and identify in the warehouse, so the search took some time." Some time is a certain number of months! I mentioned compensation: "Due to the fact that the order could not be found in the warehouse for a long time, we conducted proceedings with the store and clarified the circumstances. Compensation is not provided in this case." They don't want to apologize and make up for the impression, which means that the last order will be the last. I won't clutter up the warehouse for people.

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Boris Khaldin

Level 7 Local Expert

In July 2023, I ordered the purchase and Delivery of goods through the company, paid for all the goods and the service of redemption and delivery of PGB-51733888 and.... nothing. Goods in the amount of $ 330 were not delivered, they refused to redeem themselves at their own expense, in a month there will be a year as there are no goods or refunds for unproven services. At first, support responded with the same message: a refund is temporarily impossible, and for the last 2 months they have not responded at all. And since the company is registered in Hong Kong, no RosPotrebNadzor will help you. Total: -40 000 rubles, Draw your own conclusions.

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Игорь Волк

Level 2 Local Expert

Guys, what can I say. I ordered a Hugo Boss shirt from the warehouse of this wonderful organization in Berlin. As a result, for some reason, the delivery passed the parcel to a neighbor (as I was written in the Hugo Boss store). I asked through global Mail support for their employee to help sort it out there on the spot (you can probably go next door to clarify, as it seemed to me). But they ignore my request and claim that it is necessary to solve it through the store, but they do not explain why it happened that the delivery did not get to their warehouse. I entered the warehouse address correctly (global mail confirmed). It turns out to be a matter of chance and a lottery - either they will deliver or not...

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shikorae

Level 3 Local Expert

For me, there have been no other options for ordering my favorite clothing and electronics brands in Europe for a long time, except for Mail Global. Through the service, it is not only convenient to do this, but also profitable, because I watched the same smartphones - we get more expensive, because of the markups for retail sales and stores in Russia. They bring it fast enough, sometimes it takes longer from Alik, while everything is of original quality and without the risk of getting counterfeit.

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dorovitv

Level 4 Local Expert

Run away from this service if you haven't managed to contact them yet. I have never met more incompetent specialists. You order a courier, pay for this service and they send you a parcel to the branch. At the same time, they claim that this is my choice, without explaining in any way why courier delivery is listed in the information about the parcel in my account!!! Another situation: you request to make a refund of an item purchased but came with a marriage from the seller, as a result, Mail Global declares this refund to the seller a month after my request, while the support staff, trying to get out of the situation, begin to talk about some non-existent "return approvals" from the seller, persistently refusing to name the date of the request and provide confirmation. Do not waste time on these services, there are plenty of other similar ones.

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Тося

Level 4 Local Expert

The parcel arrived safely, everything was done as indicated during registration. Yaya ordered from different stores, everything in the warehouse was packed into one parcel for me, storage was free-the first store delivered faster. Because of this association, it turned out to save about $ 10 on the cost of delivery, than if I had sent everything by distance.

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fantasygpm

Level 10 Local Expert

The news is that I do not recommend using the purchase of anything through the Mail global website. They are not responsible for anything in principle. It's very similar to a private shop, when in any situation they can simply stop reacting to you... I have not worked with them for two years now, but during these two years they have not compensated me for the cargo that the US Department of Justice confiscated in their container and never gave it to them... After a year and a half of hanging this cargo, I was offered to draw up a refund agreement (only for goods without delivery, because they "did their part"). When asked how to get a refund, if the cards from which I paid have been closed for a long time, they said that you can specify any account in the contract... Half a year has passed - silence. The site just stopped responding to me - they just stopped responding!I got them through their other vk group site. We received several payments to a card that is still working, and to a card that has not been valid for 1.5 years - they transferred the money and sent me a screenshot)))) Why not to the account that is in the contract?! Moreover, all transfers are made from a frequent Tinkov Bank card... To the question, how is it and that I will not receive the money, because the card is closed, they wrote that I should call the bank and clarify. Although why - it's already clear to me that I won't get money for a non-existent card. Well, I called the bank - they told me the same thing. I wrote to tech support again... After that, they just stopped responding))) These are serious resources...

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Анна Борт

Level 4 Local Expert

For more than a month now, my parcel has simply disappeared from these scammers! At the end of March, the parcel was received at a warehouse in Germany and ready for shipment, just information appeared about the change in the customs limit and I began to write to them about it!!! - as it became known to me later, all normal international logistics was aware of this and, with respect for their customers, warns them about it, and does not create situations when the customer gets to + 15% clearance - but here it is clear what kind of service is luck if you are deigned to answer another smear in the chat!!! I wrote to them: "do not send the parcel, it will need to be repackaged." They said OK , they said that they needed to pay extra and it started - it's Easter, we are waiting for a response from the warehouse, etc. Now they have stopped responding to messages at all., I would like to understand the scale of the disaster - maybe they just lost my parcel for almost 1000 euros ((( .

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Anton K.

Level 5 Local Expert

On April 20, 2024, I sent the parcel PGB-29183988 for packaging. On April 22, 2024, the status of the parcel changed to "Sanctioned goods" without any additional explanations from Mail Global. At the same time, according to the information on the [link] page, none of the goods in the parcel fall under the Global Mail delivery restrictions, which I wrote about in a chat on the website on April 24, asking to clarify which goods in my parcel are sanctioned. After five reminders, Global Mail continues to ignore my messages and does not inform me in any way about further actions. It looks like they just decided to ignore me and not give me my property.

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Иван Израэлевич

Level 5 Local Expert

In general, everything is like everyone else's. Not without joints, but it suited me, because it was faster and a little cheaper than the others.. Unfortunately, they suspended their activities and stopped responding to messages. Two packages are stuck. Hopes are fading..

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Ольга П.

Level 4 Local Expert

Dear company responds with on-call answers and no specifics! I made an order for asos, the goods were redeemed, I paid the shipping cost (an expensive cost - 3 kg for 5 thousand)! To date, the order has not been sent, although it was paid on 14.07!! Initially, the deadline was announced 4-5 weeks, now it turns out that this period has not even begun to be calculated since there are some conditions where I have to wait until the parcel is decided to be sent and there is no specific deadline for sending the parcel. Order: PGB-63853416!! I will write every day to all possible sites until you take up my question and send the parcel!!! By the way, they refuse to provide links to normal documents where these conditions are specified. In short, fraud, because the money was taken, the conditions are not fulfilled

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ИП Любочко А.Л.

Level 7 Local Expert

More than a year has passed, the package has not arrived, the service is not working, and technical support has not responded.

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Слава Иванов

Level 4 Local Expert

So far, I have ordered and received orders only twice, in general everything was fine with both the goods and the deadlines, although they were delivered to me not exactly in 3 weeks, but a month and a half. It is convenient that there is a redemption service, it is not free, but it is possible to buy even in the absence of a foreign bank card

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Вероника Кондрашова

Level 10 Local Expert

I ordered New Balance sneakers, everything was prompt, they answered questions about payment for delivery both on weekends and at night. The order came to the branch from the USA in a month and 10 days. I recommend it, Mail well done.

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Алина Саттарова

Level 4 Local Expert

I ordered sneakers from America, received them in Moscow 5 weeks later. I liked everything, I will recommend it to others.

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БайФит

Level 3 Local Expert

The company simply disappeared and stopped contacting, appropriating 2 goods worth 220 euros and a delivery cost of 80 euros. Track numbers: PGB-24109565 PGB-48547484 There is no answer to e-mail, and it is impossible to get through by phone. I do not advise anyone to contact such "carriers" who cannot fulfill their obligations and even simply return the goods back to the customer. I will try to find a way to appeal to law enforcement agencies in China.

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Alexander V.

Level 11 Local Expert

I will continue to use purchases through the mail global service, this does not require a foreign bank card to make a purchase, everything I need will be redeemed by the service, If I forget to specify any parameter, the service will correct.

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Константин З.

Level 6 Local Expert

Terrible service!!! An order was placed on the fartetch website on 14.12, the invoice was issued only on 26.12, paid on 27.12, the order was redeemed on 29.12. Today is 23.01 and the order has not yet been accepted at the warehouse!!! Support feeds breakfast... order gSTR-56971306

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Марина Дельнова

Level 10 Local Expert

I use it with pleasure. They always deliver on time. And in the future we will order!

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Дмитрий А. Матвеев

Level 7 Local Expert

Do not contact this service. There are much more adequate and profitable ones. The parcel has been delivered from the states for the 2nd month. Support is generally useless…

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Makc

Level 11 Local Expert

Apparently I was lucky! I ordered 2 pairs of DC Shoes sneakers from the USA, they were delivered to me, although the delivery took more than 2 months.

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Анатолий К.

Level 7 Local Expert

There was some kind of hitch in the Berlin warehouse. Because of this, the purchase took ~ 4 months... 5 5* for the fact that I bought the product in Germany after all. Bought 05.01.2023 arrived at the PG warehouse in Germany on 09.01.2023 (track 00340433921780311210) It was in the warehouse for a long time. Then it still went to Russia CJ232249364RU: 03.03.23-03.02.23.

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Тимофей Николаенко

Level 3 Local Expert

We bought cool crocs for ourselves and our son (son in the style of Harry Potter), for the first time I used the services of Global Mail, I liked that everything was done as indicated, although the delivery was delayed for a week, given that the parcel was coming from the USA - very quickly

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Андрей Смирнов

Level 4 Local Expert

Good service, I have used it many times, both for the redemption and for the delivery of my orders. The prices are very reasonable, the packaging is reliable, the support service is always in touch, which is especially pleasant. I can safely recommend it.

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Анастасия А.

Level 6 Local Expert

Usually the first pancake is lumpy, but not in my case) I am happy with the purchase from Amazon, I received everything that I had designed and in accordance with the selected parameters. Good service, a convenient website and there are additional services with which you can be sure that your order has been redeemed and checked for quality and compliance. Good luck in your development!)

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Илья

Level 30 Local Expert

I have been using the service since the opening, I pay with my card to the warehouse address in Europe and forward it to Moscow. There have never been any problems, delivery from German companies takes 5 days at most, from Berlin to Moscow it takes a week.

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Пётр Пустота

Level 15 Local Expert

My parcel arrived at the Global Mail warehouse in Berlin on December 6th. I am writing this review on December 21st. The package has not been sent to my address. They left my loved ones without a gift for the New Year! I do not recommend using this service to anyone

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Сергей Захаров

Level 4 Local Expert

Sometimes orders with paid delivery take longer from China, so Global Mail is still doing well. Within a month, they delivered my New Balance, exactly matching what I chose in the store.

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Станислав Н.

Level 3 Local Expert

I liked everything. Bought, packed, delivered. I am satisfied with the service. I have received two parcels, the third has already been sent. Thanks

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Русских К.

Level 6 Local Expert

I took a chance and ordered the equipment of their states through this service. What can I say-it's easy to register with them, they bought my product themselves, since I don't have a foreign card. The next point is the speed, instead of three days it took only 2 to purchase, and they delivered in total for a month and checked the goods in the warehouse, but it was a separate paid service, but I got exactly what I needed, not a piece of soap in an iPhone box)

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галина чащевая

Level 5 Local Expert

I liked that it is easy to order and receive with the service, there is courier delivery, but since I have a post office nearby, I received my order there. I ordered last year's Samsung, I had it checked at the warehouse, checked in all parameters and photos that it works were thrown off

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усманова г.

Level 5 Local Expert

It's easy to buy things and dietary supplements from Mail Global, I liked using their services, not only is the lowest dollar exchange rate set, I compared and was pleasantly surprised by this) Another advantage in their favor is simplified customs clearance, they do not require a scanned passport, they do not collect your data

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Level 8 Local Expert

The departure from the USA arrived in a month, which is currently considered normal.

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Илья Палин

Level 5 Local Expert

Once again, I placed an order for cosmetics through Global Mail, managed to attend a promotion in the store - I bought everything for 40 euros. I buy only with a ransom, for this they take a completely adequate commission, which is calculated based on the cost of the order itself

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Ва

Level 5 Local Expert

I do not know if it is possible to judge by one order, but I am satisfied, I can say with confidence that I will continue to use their services in the future. All stores are available, you do not need to buy them yourself, and besides, I do not have a foreign bank card, but the service has the opportunity to pay through them in rubles, the rate is quite adequate

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Evgenii Byrgin

Level 5 Local Expert

They refuse to deliver the goods in the parcel PGB-10417160, referring to the fact that the goods are sanctioned, which is not true.

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Тлегенов А.

Level 6 Local Expert

It is convenient to use the service, which provides an opportunity to get your address in the states and place orders for all kinds of clothes and goods. It is not necessary to have a foreign bank card to buy, because the service will do everything for me and at the most comfortable dollar exchange rate, I compared it with other purchase aggregators and did not find a more comfortable rate

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Ярослав Скоклев

Level 13 Local Expert

Good!

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Эдуард

Level 12 Local Expert

I made an order on this site several times. Of course, now it is not so profitable with the dollar exchange rate. But, if you compare with the prices that we have, it still turns out cheaper. The main thing is to catch a good discount in stores.

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Pochta Global

45 reviews