Poliklinika № 3 Klinicheskaya Gorodskaya Uz
232 reviews
March 18
The attitude of the staff is disgusting! For some time now, the doctors and nurses at this clinic have decided that patients should know their internal "regulations" and "save" their time. Why should we also listen to the negativity from doctors and nurses?!
I was in the regional hospital, after which I was discharged with an open sick leave in order to present the discharge to the therapist, as well as so that in the future the therapist would give a referral for tests and re-hospitalization.
When contacting a therapist, I listened to a lot of negativity about the fact that I have an open sick leave from another "institution" and, you see, in order for her to close it, she needs to go to the head and write a bunch of papers, but she doesn't want to do this now, so it's easier for her to give her sick leave. To my fair question, "why do I need sick leave, because I feel good," she replied that then she needed to go and write papers, etc.
And it wasn't fast. I replied that I would wait. With dissatisfaction, she nevertheless went to do her job.
After about 15 minutes, I was invited to the office, again I listened to all these outrages about the sick leave and that there were a lot of papers (for 2 seconds), etc.
When my patience was running out, I asked again why I had to listen to this, and maybe I could do something for her to close the sick leave? To which I was told that I couldn't do anything for her, but who else could she express her indignation to?
I clarified the timing of the tests, they told me to come on 13, I will write you will pass everything, you will be in time by 19.03.
On 13.03 I came to the appointment again, but this doctor is no longer receiving due to illness.
I was redirected to another therapist, and I was given referrals for tests, which were completed.
And the doctor told me that the tests would be ready on 18.03 (I remind you that I should be hospitalized on 19.03). Accordingly, the therapist will prescribe a referral for me.
I'm taking a ticket for 18.03 to another therapist (for the reason that apparently everyone is sick or something else).
I come to the appointment at the appointed time (of course, I sit out the queue for an hour and a half), I go into the office, explain the situation and again listen to a lot of negativity, but this time from the nurse, that you see, I didn't come in earlier, but she went out, and now she has a lot to write, etc., etc. A fair question arises again. The question is, how can I know who and what, and how much should I write?!
Dear medical professionals, I really respect you, I understand what an invaluable contribution you make to society and that without you we are "ordinary people" nowhere. But please tell me why you decided that your patients should not
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5
April 5
On the morning of March 27, Irina Petrovna Ermolenko's mother called a doctor at home, it had to be done after the night ambulance, so that the doctor would prescribe painkillers to her mother. The doctor came at almost 7 p.m. The mother had already died while that doctor was going all day to a seriously ill patient. It is impossible to reach them at the reception, both at the landline number and on the mobile, and it is constantly impossible to reach and cancel the doctor's call. So this Matrosova came and clucked that she was saying that if a person died, she was indignant. I definitely didn't need her clucking and indignation at that moment. You don't see people getting sick, that people are dying, you can't get through to your registry, and then you come and say goodbye and clap when people are in trouble. What kind of doctors do you have?
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4
January 10
The staff is friendly, the queues are moderate, but the organization itself leaves much to be desired: there are not enough therapists, you can't find narrow specialists during the day, and the appointment is a month in advance.
The tests don't get to the site the next day, the nurses are looking for them for a long time.
And yes, they will lose their 50/50 medical card at the registry.
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January 8
Disgusting organization of work. They give coupons from 16:54 to 20:00.We served 2.5 hours in the queue.If they give coupons without a specific time (additional ones), then the doctor should take, for example: two people on time, one without time!!!
They took a ticket on Monday for Wednesday, and gave me an extra one.A man came in with the same extra.As a result, he went to the registry office and was given 18 in the queue and with time. The question is how does this happen???On Monday, i.e. there are no coupons, but immediately before the reception there is ???!!!!
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2
2
December 9, 2024
Thanks to all the staff of the clinic.
For not their easy moral friend.
THIS is what emotional patience is needed.
To stand up for a shift, so many people with their sores, and to listen to everyone, his problems are everyday.
THE DOCTOR'S PATIENCE TO YOU. YOU DON'T OWE ANYONE ANYTHING. WILL YOU HEAL TOM'S SOUL? WHO HAS POLLUTED IT ALL HIS LIFE. 🙏🤠
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2
February 26
I'll never get through! I have been serviced for many years and have not reached the specialists. Then I'm already going for a fee. It's just that the tubes don't lift for hours, or they reset. Once I had to call the chief physician's office to get through to someone! The secretary replied: keep trying. And then switched to fax. On the subject of doctors, many thanks to Therapist Ratkovich, I am glad that she became the head of the department. Great pro! There are no words for everything else, lawlessness.
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January 9
124 office is working abominably.
He takes a long time, goes somewhere with sick leave for an hour, and takes his time. Like we have to wait for her.
It's her job. They get paid for it.
And that's how the queue will sit and wait for the doctor, who has gone somewhere for a long time, and is not in a hurry. Yes, it's possible to fold the flippers here.
I want this issue to be resolved.
Thanks for understanding
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3
May 2
It's all fire. I ordered a ticket online in advance, arrived at the appointed time, clearly identified the symptoms (the main thing is not to spread demagoguery), received the necessary help and moved on. Quickly and clearly. The attitude of doctors and staff is generally excellent.
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June 5, 2024
I moved to Vitebsk recently, read a lot of negative reviews and visited this institution for the first time with excitement. I visited the endocrinologist (Al-Mohammad H.K.) and Laura (Fedotova S.V.). I was pleasantly surprised. First of all, I signed up for specialists yesterday, today I already got there. Secondly, there were no terrible queues, and it passed almost by the time of its coupons. I liked the doctors, and the nurses, too. Everything is with a smile, everything is polite, the examination is attentive, I received directions for all necessary tests and examinations without any problems. But the girls at the reception were most impressed - no rudeness, they wrote down where they needed to with jokes and smiles, they met us halfway so that it would be as convenient as possible to pass all the prescribed examinations with the least number of visits to polyclinics. In short, well done. There are many patients, we are all different, sometimes it can be difficult with us. Thank you for your professionalism, understanding and participation. I didn't regret a minute that I applied here first, and not immediately to paid clinics, as I originally planned. I saved money, and the service is no worse, the only thing is an old building, I want, of course, repairs, but this is a secondary issue.
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3
4
January 16
I would like to express my gratitude to the endocrinologist Komleva Anna Nikolaevna for her professionalism, attention and care to patients, you can immediately see the person in his place. I recommend.
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1
1
September 10, 2024
I am horrified by the work of the surgeon of this clinic, Hussein Mansour! Absolutely not a competent specialist, I contacted him about the removal of a kiloid scar! He sent me first to an oncologist with an incorrectly written referral, did not even put a seal on me, I was turned around and had to wait another month for another coupon and run back to him to rewrite the referral. Then I prescribed some expensive ointment, after that I still deigned to ask if I would like to remove it? I finally figured it out. He signed me up for a consultation with a surgeon at the hospital, but when I said that I couldn't do it that day, and whether I could somehow make an appointment for another one, he replied that he couldn't help me in any way. That is, if you can't on this day, then that's your problem. I just left him with nothing and in complete shock. I wasted almost a month and a half of time going to see him and achieved nothing! Is this a normal doctor? Do they even look at who they're hiring?
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10
2
April 17
Terrible clinic service. From the very early morning, you call the doctor at home, as you have a high fever and weakness. Not only do they come at the end of the day, but they also call and say, "I'll probably come to you tomorrow."
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June 5, 2024
Hello!
On the territory of Polyclinic 3
in Vitebsk at the address: Moskovsky Prospekt D. 43A all the benches have been removed! There used to be 4 of them! The clinic is visited by elderly people, patients with disabilities and problems of the musculoskeletal system, there is nowhere to sit down and relax, people often expect taxis and specialized transport. Please understand the current situation, conduct an internal audit of the officials responsible for this area of work and put benches on the territory adjacent to the Polyclinic 3.
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5
1
May 13
It's just terrible. I called the registry office, they said that the doctor was taking it. I started collecting all the documents, arrived, stood in line at the reception. As a result, the doctor is on vacation)
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April 12, 2024
I turned out to have pneumonia. I just got a call from the fluorography. What kind of nurse was in room 414 before 12 a.m. today? She was without a mask, yelled at me that I was without a mask. In general, the oil regime has been canceled, so she tells me to wear a mask. And why on earth should I not cough if it's my disease. I didn't invent this cough. Why is she being rude?And that I'd keep my voice down, but my throat hurts and I always say that, and that I wouldn't cough in her direction. I have pneumonia that I have to skip all the grandmothers without waiting in line, and my nurse says which grandmothers I don't miss that they have prescriptions for medicines. I came at 9 a.m., stood in line for two hours, and the money had just arrived. I have a cough, my lungs hurt, and I have to listen clearly from the nurse. For what joy? She should be writing papers in silence, not yelling at patients. There are no questions for Tamara Vladimirovna. The nurse is very bad, but the doctor gave me a referral for fluorography and listened to me, prescribed all the medications. And the nurse behaved rudely, says that you are the smartest that you do not miss money. Do I have a headache, pneumonia, sputum, cough and I have to listen to lectures from a nurse? What kind of staff do you have? If this nurse was deprived by her husband at home, offended, or she was born angry at the whole world, her laptop broke down, or the alarm clock did not ring, so why does she take it out on patients? He 's also rude . Your nurses are terrible. Patient 414 of the office . Tamara Abramova. I ask you to sort out the work of the nurses and explain to them how they should talk to patients.
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2
2
February 7
Stepura Tatiana Nikolaevna addressed Laura. The doctor was attentive and gave the right recommendation. Thanks to her, the treatment went faster.
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2
1
February 21
With all the disadvantages of the clinic's work, I would like to thank the staff at the reception.
Khavanskaya M. G. and Savkina E. V. work especially competently, clearly and quickly. Thank them very much for their work.
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1
1
October 15, 2024
There used to be huge queues, but they were treated much more humanely. It's empty now, but it's just as hard to get to the doctor. And when the doctor on call says that this is not his job, it's bad. The whole family tries to contact this clinic at a minimum.
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3
August 27, 2024
If it were possible to put 0 stars, I would put 0. I came to pick up the result of the fluorography, the doctor was rude in room 101, did not give the result, since I do not have her cardboard. I came, calmly asked to find the result on the passport. She was rude, said she remembered me, and next time she won't give a result. The complaint will be received soon
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6
1
March 7
I visit this clinic extremely rarely, thank God, but if sometimes I have to go there, then it's a tin can. There's no other way to call it.
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2
July 23, 2024
The post-Soviet polyclinic, which was repaired cleanly so that it would not fall apart while you are inside, you think how you would not get sick even more yourself and the polyclinic is crowded with people
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4
1
May 9, 2024
The old clinic, it was possible to make repairs here a long time ago. I am rarely serviced. There were no very negative emotions. They seem to be good doctors. The only thing annoying is the registration for the driver's commission. A month is a long time.
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1
December 7, 2024
We quickly provided assistance, a good and competent attitude to customers
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2
August 27, 2023
The institution is designed to provide assistance to citizens, people, and patients, but we do not always receive it in accordance, and the attitude of specialists towards the elderly is not always positive and understanding. I would like to note the impeccable work of experienced doctors whose attitude pleases, whose work deserves respect and gratitude:
the endocrinologist and the head of the surgical department are doctors who listen, delve into the problem, direct and really help to understand the problem, prescribe treatment according to the disease. Thank you sincerely
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4
March 1
Shame on Polyclinic #3 for the work of surgeon Hussein Mansour. Shame on him!!!
The highest degree of incompetence mixed with stupidity and inadequate perception of patients of such an elderly specialist, if you can call it that, who does not help people in any way.
Let him retire, there are already so many complaints.
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2
August 9, 2023
Justified low rating)
It is difficult to get through to the reception, but it is possible. It's also good to chat and ask questions.
But some employees are just a work of art. They are such wonderful people that they can almost bring you to tears with a couple of words with a charming intonation. I think doctors should visit a psychologist and/or a psychotherapist and learn how to communicate with people.
I know that there are inadequate patients. But this is hardly a reason to raise your voice at everyone.
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5
March 21
Like all polyclinics with their own problems of queues and shortage of doctors
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April 24
The attitude of the medical staff is terrible!!There are no doctors, the medical registrars are rude, the attitude is boorish.
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1
April 22, 2024
It's terrible and I'm shocked. Not only is it impossible to get through to the registry, there is constant confusion with the sites, but the doctor also said "it will hurt and pass" without giving a referral, without naming the drugs. Just " it will hurt and pass." A back that has been hurting for more than a week...
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5
1
August 30, 2024
A disgusting clinic, like many others. Everything is according to the standard: you can't get through to the registry, doctors don't fit in time for 1.5-2 hours, the attitude is boorish.
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2
1
April 5, 2024
In this clinic, I am serviced by application, very attentive staff,so the only pros and cons, as in all polyclinics of the city, is the interior.
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1
1
February 21, 2024
I would like strict adherence to admission strictly according to coupons, I would like to increase the working windows at the registry, I would like not to sit in line to the surgeon for 2 hours, passing beneficiaries after beneficiaries... Separately, I would like to note that charming ladies work in physiotherapy rooms, especially in room 201)
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1
December 3, 2024
I did a therapeutic massage, everything helped. Thanks
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February 1, 2024
When will you put things in order at the reception? Queues are constantly, and ordering a ticket by phone is a problem, it is not possible to get through on any phone. It seems that either they pick up the phone, as the "Busy" beeps are going on all the time, or they do not pick up the phone. Sort it out and put things in order at the reception.
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5
February 2, 2024
There are no doctors of a narrow specialty and private therapists at several sites. So there has been no doctor on site 28 for 2 years. The problem is to have an ultrasound and a stomach probe. The medical staff treats you respectfully.
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3
June 27, 2024
It is convenient to undergo medical examinations at a specially allocated time for people. Everything is quick and simple.
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3
1
January 8, 2024
08.01.2024 at 12.20 it was refused to make lng to a patient registered with asthma! Since the therapist works from 12 a.m. and does not take the direction of the knapsacks, and the LNG is done before 11 a.m. The queue was 2 people refused anyway .320 office thank you very much!!!
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3
June 28, 2024
There was no queue at the last visit, they helped to quickly take a voucher to the doctor, there is a separate office for medical examination
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3
1
December 17, 2023
Everything is terribly arranged in the clinic.
The reception works worse than the passport office.
Perhaps this is such a tactic - to treat people as badly as possible so that they get sick less and treat them accordingly!
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5
January 9
Kilometer-long queues for specialists. There are always no coupons.
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1
1
October 3, 2023
Terrible and terrible again. A therapist who calls with questions about what happened and why a doctor was called to the house, this is something. I think when the temperature is 39, they also call home. What kind of doctor who closes the sick list without asking how he feels and without listening to the patient. Not talking about the tests, just darkness!!!!!!!
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4
November 2, 2023
It would be better if it was closed altogether, there is no polyclinic, and this is not a polyclinic, it is not clear where people are hired from at the registry. There are no doctors at the site, I don't want to go there, just out of desperation for a prescription. And interns are treated via the Internet... I can do it myself... a terrible place...
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5
1
October 23, 2023
When people are human and they treat you the same way))
Unfortunately, you hear complaints more often, but our health will be more secure if we cooperate with doctors and respect their work.
Good health to all!!
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1
May 10, 2023
Cleanly, there are many specialists who are rarely contacted!)), in the sense that there are not only therapists and fluorography ...
Although I think there should be more therapists... Because in the autumn-spring season, poor therapists sit in offices with glassy eyes from the number of patients and do not understand anything from fatigue((
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2
October 24, 2024
The queue for fluorography was small, everything was fast, the results were the next day
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2
May 3, 2024
My clinic. The only drawbacks are that there are not enough doctors. The ophthalmologist record is the nearest 2 months in advance, of course, it's sad.
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3
1
December 27, 2023
Great. But I want to see the renovation inside the building.
In one office in the department, the ventilation goes out and the whole couple stinks of something. And there are no more disadvantages.
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3
4
December 9, 2023
Once again, we lost the card ...
we tried for a long time to figure out what was what, but when we figured it out, we got into the situation and made an extract promptly, for which I am very grateful.
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2
2
August 11, 2023
We can say that the polyclinic of the ala USSR. Doctors are evil. They mostly refuse service even if you're sick. It used to be better. The only good thing there is a cafe and a pharmacy. Doctors would like to remind you about the Hippocratic oath.
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3
2
August 25, 2023
If you are already seriously ill with something, it is better to go to the hospital. If you just need a sick leave, then please. Queues, lack of coupons, everything is kind of Soviet. The attitude of doctors is like that of anyone. No one is particularly in a hurry to treat you. Surgeons are generally great, as if they don't care about anything and everyone:(
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1