I am very pleased with the work of Pony Express! Competent and courteous staff, reliable organization! Before that, we used the services of several other courier delivery services, but, unfortunately, problems arose here and there, after which we chose Pony Express, and constantly for several years we have been ordering express delivery of documents only from them.
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Илона
Level 2 Local Expert
September 23, 2021
An excellent company, never failed in terms of pick-up and delivery of goods. The package is always tracked. The staff always answers any questions that arise, will tell you about the tariffs, will help you change the date and time of pickup (delivery) of the cargo if something does not work out for you. Couriers are constantly in touch, very understanding guys. I would like to express my special gratitude to Konstantin Kavalerov. Such a professional in his field is rarely found anywhere.
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Елизавета П.
Level 2 Local Expert
May 16, 2021
A disgusting organization!
I ordered vitamins from the iHerb website, and there was a choice between local mail and pony express, I chose the latter only because there is a tracking option.
One of the advantages is the speed of delivery, but that's it.
I'm sitting at work, a call from the courier: "I'm near your entrance." I was in a stupor. Why didn't anyone warn you about the day and time of delivery? Why do normal courier services either send SMS messages a day in advance, or ask you to choose a delivery day. What kind of working person will stay at home from 9:00 to 18:00? Or when I filled out the customs declaration for the courier service, immediately take a vacation to stay at home and meet the courier?
The courier behaved rudely when I asked him to ring the doorbell to the neighbors, because "due to the spread of coronavirus infection, we do not walk around the apartments, let them go outside." But the neighbor is an elderly woman with sore legs. I just asked him to leave the parcel under her door so as not to contact a person (as, for example, in the 21st century couriers do "contactless delivery"). I listened to so many outrages in response, but, fortunately, the parcel was still given away. So many nerves have been frayed!
And there is a second case that happened to my boyfriend. The same situation: a person at work, did not hear the call, called the courier back. Naturally, the courier was near the entrance. Again: where is the alert???? They agreed to bring it to the office the next day. However, no one brought anything the next day. Then, at the end of the week, Pony Express called and demanded money for a change of address, although, as I know, we paid for hand delivery when ordering on iHerb. This is some kind of extortion!
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MARIA K.
Level 2 Local Expert
October 23, 2021
I was unlucky enough to become a client of this company. Managers are not trying to help you and figure out the situation, the sending process is confusing and there is no consistency of procedures between the site-operator-courier. As a result, due to the inconsistency of actions and poor quality of services in this company, my documents did not arrive at the right time, which brought me significant financial losses and in this regard I will have to postpone my move for 2 weeks.
I recommend contacting another company.
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Александр Яковук
Level 10 Local Expert
April 7, 2024
They are delivered to Moscow the very next day!
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Виталий К
Level 10 Local Expert
August 12, 2023
The best ones are not from the estate of others ... but they claim to be DHL and it seems like it turns out…
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Daniil Khaleika
Level 5 Local Expert
March 15, 2021
I want to express my deep gratitude to AliExpress!!! I sent the documents to Slovakia on Friday and on Monday they were already in place!!! This is even earlier than stated by the company's regulations!!! Very unexpected and pleasant! And this, please note, taking into account the Coronavirus, which the company warned about in ADVANCE and said that there might be delays!! THANK YOU VERY MUCH!!!
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Кирилл К.
Level 3 Local Expert
June 15, 2021
Good prices for delivery, but the quality of services is very lame. Very often, goods are not picked up on a set date. It is impossible to get information over the phone - employees have no more information than you do. It is impossible to talk to the management. They do not respond to claims on their own website. So you can only order transportation for something that is not responsible.
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Надежда Е.
Level 2 Local Expert
April 12, 2022
Thank you for your work. Everything is fast and without problems. The prices are very democratic. You are the best.
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Nastenka M.
Level 5 Local Expert
August 2, 2022
We have been working for more than a year. No problem. Excellent shipping prices and fast delivery times.
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Ксения К.
Level 2 Local Expert
March 23, 2021
Thank you so much for the prompt delivery! I sent the documents from Minsk to South Korea, they were delivered even earlier than expected: on Thursday, March 18, I sent them, and on Monday, 22 documents were in place.
And the service itself helped to fill out the invoice, quickly accepted the order, there were no problems.
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Антон Занько
Level 11 Local Expert
October 17, 2023
Fast, profitable, simple
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Вячеслав Артуганов
Level 7 Local Expert
November 6, 2021
Very fast delivery, I will send small shipments to Yekaterinburg, the recipient is very satisfied.
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post yandex
Level 2 Local Expert
September 30, 2020
5 days after my documents were transferred to the delivery service, so far no one has called back , he called himself, they feed him breakfast, it is not possible to solve questions with someone about a hundred , a disgusting company, deliveries are delayed, they do not go to contacts.
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inga kunilinga
Level 2 Local Expert
September 22, 2021
Oh, I love Ponies. The best delivery option to Belarus from the USA.
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Partyzan
Level 9 Local Expert
September 22, 2021
Excellent: fast, inexpensive, close to home
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Елена П.
Level 5 Local Expert
August 5, 2020
Excellent service! Everything is fast, high-quality and without delay. I recommend
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Владислав
Level 6 Local Expert
August 12, 2020
They promised delivery from 10 to 08/12/20, they did not deliver, they promise by phone that the courier will contact, but neither the order nor the courier did not wait.
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Андрей А.
Level 7 Local Expert
March 2, 2021
A very pleasant carrier to work with. Excellent rates and prompt delivery.
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Наталья
Level 6 Local Expert
December 14, 2022
Super
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Дмитрий Иванов
Level 6 Local Expert
July 31, 2019
It's hard to find, there are no signs. The goods have been delivered, there are no questions.