Interesting interior, I really like the specialists, they are always friendly. There is a young man who provides all the necessary information very competently and intelligibly. Of the disadvantages, the waiting time at lunchtime, count for at least an hour.
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Химорода Сергеевна
Level 2 Local Expert
September 9
Just the most terrible bank and branch
How can you hold people for 20 minutes and make them wait an hour for their turn
If the bank does not have enough high-quality and fast customer processing, then it is necessary to take some measures and increase the work rate and hire new specialists
Your process of working with people with everything is not automated, you cannot come to your bank and solve your problem
You'll have to sit for hours and wait
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2
Николай Коновальчук
Level 6 Local Expert
September 19
I wanted to change the currency into smaller bills. Here at the checkout I was rudely and toxically refused, at the MTBank exchanger on Nemiga 3 they also refused, but politely.
I asked the consultant about the premium packages, he didn't know the answers and came up with them. I asked him about the currency of mastercard operations (because Alpha said they had yuan for some reason), he poured a strange negative on Alpha.
I'm sitting in line now, there's been no consultant at the entrance for the last 15 minutes, there's no one to ask.
One of the employees speaks rudely and toxically to customers.
Visit the department only if you have to. Solve as many questions as possible on the phone line, they work fine there