PriorBank

Rating 4.4
654 ratings
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200 reviews

Level 5 Local Expert
November 3
There are no questions about the work of employees. Everything was prompted, explained clearly, the operations were carried out quickly. The queue is small, it passed quickly. But the appearance. To be honest, at first I was shocked, I thought some people came to the bank in September just in T-shirts. But no, these are bank employees. I've always liked the aesthetics of the bank. The interior is always simple, but tasteful and beautiful in appearance, stylish staff. And now, the girls in T-shirts. For me, it makes the bank cheaper in my eyes. It's like they came to the market, for a change, like in the old days. And not to a reputable bank. The employees of the bank are beautiful. A question for management and rebranding.
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Level 7 Local Expert
December 17
Prior Bank is the best bank in the WORLD!! We have repeatedly solved issues almost online! Everything is open and transparent. No surprises. The quality of recruitment is excellent! Keep it up ! This is my eleventh year with you! And I'm not going to change it at all!!!
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Level 9 Local Expert
December 20
A normal bank. Polite and competent staff. The hall is clean. Only the room itself is a little small: there is a feeling of crowding in the evenings.
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Level 3 Local Expert
August 23
The slowest department possible, especially waiting in line for consultants. Inconvenient work schedule. The staff is polite, but not always qualified
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Level 17 Local Expert
November 22
I left an unpleasant impression about the bank after talking with the consultant. They could not reliably convey the information and had to come to the bank several times. I am grateful to the bank employee who helped to resolve the issue quickly
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Level 5 Local Expert
July 5
I waited for an appointment with a specialist for 1h20 minutes, after which I was redirected to the cashier, the cashier said that there was no money in the cashier, I had to wait another 15 minutes until the second cashier opened… As a result, more than one and a half hours of time spent…
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Level 12 Local Expert
November 11, 2023
An excellent and convenient bank, a lot of comfortable sofas to wait for an electronic queue, service is fast. And there is a clothing store and doors nearby, you can usefully go in. Convenient location.
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Level 10 Local Expert
October 7
It's always a super crowded department. The wait is never less than 1+ hour. The central administration has been trying to solve nothing for years. I am writing a review, as always, from the queue
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Level 5 Local Expert
June 21
I have been using the services of this department of the prior for almost 15 years. Only positive impressions. The management was able to create a very effective and friendly team. Professionals work.
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Level 3 Local Expert
December 18
There are huge queues, only one cash register works, you need to sit in line for more than an hour to top up the card, because the ATM is set up so that it does not accept $ 100.
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Level 11 Local Expert
March 22
Very good service. Always a friendly attitude. They will help solve the problems that arise. I like it. I will continue to cooperate.
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Level 6 Local Expert
June 2
There are often queues. But the staff is good. They explain everything clearly, if necessary. The waiting time depends on what time you arrive and what kind of queue. The specialists are working fast enough.
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Level 3 Local Expert
June 10
Huge queues at lunchtime. It is very annoying that not all ticket offices are open during peak hours. The most annoying thing is to wait 1.5 hours in line at the cash desk to replenish the card with $ 100 banknotes, since Priorbank's information kiosks do not accept these bills.
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Level 7 Local Expert
September 7, 2022
Super squad! I have many years of experience both as an organization and as an individual. Great service! The staff is very competent, polite and ... Patient to the whims of us, the customers. They will clearly and politely warn you about possible difficulties if the client unknowingly wants to solve the problem in his own way... And offer a more effective solution based on experience, knowledge and the current situation. They work until the last customer, even if it is long after the end of their working day. The long-standing traditions of the Austrian bank in symbiosis with our smart and kind people work wonders. I Highly Recommend It!
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Level 8 Local Expert
June 27
Get ready to sit in line for a long time! One cash register is at lunch, the second is closed for an hour - the currency is counted and it doesn't matter that there are a lot of people in the queue. ATMs do not accept $ 100 bills - you will not be able to replenish the card yourself, and you need to spend an hour of time through the cash register. They are not customer-oriented at all.
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Level 9 Local Expert
May 11
I made out a card here. The specialists are very polite, always prompt and even seem to read minds;) you don't have time to think about asking another question, as a specialist quickly answers it:)
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Level 5 Local Expert
July 1
The slowest staff, the queue does not move at all, only one window out of three works... I went to the exchanger, hung for forty minutes...
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Level 10 Local Expert
April 29
I would not say that the staff is super qualified, came with a certain problem, a customer service specialist, he did not know what to do with such a problem, it feels like the whole department was solving it…
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Level 9 Local Expert
July 25
They work slowly. With 4 consultants, I waited half an hour for my turn. I didn't wait....
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Level 9 Local Expert
April 18
Two exchangers, and 3/4 specialist. In the morning and at the end of the day it is better not to go, there are just a lot of people. A friendly specialist will tell you everything at the entrance
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Level 16 Local Expert
February 6
Convenient location, convenient access, issues are resolved quickly and efficiently.
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Level 2 Local Expert
July 13
He asked me to charge small bills into the ATM. Zero reaction. Only vague unsubscriptions.
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Level 4 Local Expert
September 30, 2023
The staff, as is customary in a good bank, is polite and competent. I will leave three stars for long queues, as is common in this department, as a result of which it takes too much time to carry out elementary operations.
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Level 10 Local Expert
March 23
There are a lot of people all the time, that's the division. I couldn't issue the card remotely. The app doesn't really work. I lost 1.5 hours to make a map (
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Level 2 Local Expert
July 11
The slowest bank in Minsk You can sit in line for half a day, it's just terrible
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Level 30 Local Expert
January 19, 2023
I have been using the bank's services for more than ten years for no reason. The fact that "for no reason" is, of course, a joke. But, it's nice to enter this bank room, the benevolent staff greets you with a sweet smile and an offer - the answer to any question is ready, suggestions- just get ready to ask… I am very pleased, I advise everyone, the service is at the highest level, Thank you!
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Level 5 Local Expert
October 27
I had to wait in line for a very long time, the staff is super
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Level 6 Local Expert
August 24
I arrived at fifteen minutes to six, there was practically no queue, everything was done quickly, all questions were answered. The ticket office is open until 18:00, specialists until 18:30.
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Level 9 Local Expert
December 5, 2022
There is not enough place to sit. There are a lot of people, a pretty passable place. There is a consultant in the hall, he asks if he needs help, for this +. Minus the star, solely because of the small number of seats. Otherwise, the service is on the level, they work quickly, there is a consultant, it is warm and clean inside.
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Level 7 Local Expert
November 13, 2022
And parking is convenient. And the queues are small. And the service is excellent. It is a pleasure to donate proceeds to legal entities. There is a special terminal for this. Enter with a key or PIN, put the proceeds, 10 seconds, pick up the receipt and voila. Long live the 21st century and its technologies, which have not yet reached all banks. But the rest of us have something to do.
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Level 3 Local Expert
June 18
huge queues, one cash register out of three is working (did you build the rest for beauty? it's not pretty anyway).
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Level 9 Local Expert
November 4, 2023
Convenient location polite staff as a rule there are not often long queues
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Level 5 Local Expert
July 15, 2023
At the entrance to the bank, I was met by a consultant girl, it turned out to be a nice little conversation, she helped me choose the right package of services) The card was made very quickly, given immediately to your hands!
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Level 17 Local Expert
August 13, 2022
The service is excellent, the attitude towards customers is friendly, the waiting time is insignificant, ATMs are always working. The room's furnishings are small, but all of the above covers the inconvenience.
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Level 3 Local Expert
October 22, 2022
Faced with the problem of depositing money in the account. Replenished the card. The ATM accepted the money, but forgot to transfer it. This situation has already happened before, but the money was returned after the call. But this time, they sent a letter that it turns out I did not transfer the amount of 10 €. I called the bank again. I asked for a video from thermila. They told me to contact law enforcement agencies. And to the court. Of course, it is clear to everyone that for 10 euros I will not waste my nerves and money, but I close all my cards, my son and my husband. Decide for yourself whether to trust the money to this bank. And I credited 110 euros. Of which only 100 were enrolled
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Level 10 Local Expert
January 16, 2022
I have been serviced for many years, there have been no problems, always clearly and quickly. The service is on the level. The location is normal, there is Parking. There are not many visitors, the service is fast enough. There are 2 more BSB and Alfa banks nearby.
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Level 7 Local Expert
April 28, 2022
I was previously a user of Alfa Bank, I will say right away that Prior's application is much less intuitive, there are a lot of incomprehensible settings that sometimes do not work, there is not a single ATM from which you can put cash on a card (look at the same Alfa Bank that is located opposite this particular branch), which I also do not like in the application so this is the fact that you constantly need to remember the password to confirm the payment, there is no alternative, for example, confirmation with a fingerprint. So it is impossible to disable the fact that with EACH payment you need not only to enter a password, but then also wait for an SMS with a different code when you get there.In a situation where you need to quickly pay for communal services (5-6 payments), I assure you it will NOT be fast until one password is entered until the SMS reaches horror!!! Oh, yes, all branches of Priorbank work from 9-18 if you work for five days, and you are thinking of looking into the branch on weekends, then I hasten to inform you that you will have to go to the only branch that works on Saturday at Uruch and it works in my opinion until 15:00. Good luck
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Level 8 Local Expert
June 18
The service is good, but there is usually a lot of workload.
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Level 6 Local Expert
June 26, 2022
A long waiting time, there are always 5-8 people in front of you - this is +/- 40min, the space is poorly organized, it is always stuffy in summer, the cash register works as it wants (there was a break of 1 hour, both cash registers did not work at the same time, the second cash register did not open after the break), a stupid system with "fully electronic" document management, where you have to put your ridiculous crooked signature on the tablet and read the document itself from the screen. The staff is good and competent, but they have been held hostage by bad, greedy managers. Invite specialists/consultants, copy the best from your competitors and become the best bank in Belarus. In the meantime, fuss, discomfort, disorganization and opening a plastic card for 220 BYN ($80) is just an atrocity.
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Level 9 Local Expert
February 23
The entire department is open until 6.30 pm. And the ticket office closes at 18.00 And the meaning of the department's work? Keep in mind.
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Level 6 Local Expert
October 23, 2023
At 18:29, they were allowed to go in and use the info kiosk !!!! Disgusting working hours for individuals. Finishing at 18, I fly to the bank and still do not have time.
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Level 7 Local Expert
August 29, 2023
I came to change the phone number linked to the card. I had to sit in line for an hour. Of the five tables with employees, only three are working (and they periodically leave)
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Level 8 Local Expert
July 11, 2023
I sat for 50 minutes to pick up the card on Friday at 15.00. The service is sooo slow. Despite the fact that the bank, on the contrary, sends cards by mail and there is no need to go anywhere and waste time.
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Level 5 Local Expert
July 21, 2022
Everything is fine, the service is super, of course there are queues, but it's not a problem that passes quickly, applications are executed quickly and on time in full. Thank you very much.
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Level 6 Local Expert
May 28
Polite staff. They work quickly
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Level 2 Local Expert
June 2, 2022
Today, on 06/02/2022, two consultants came to the bank in the morning. We had to open an account, on which we consulted yesterday, we wanted to clarify the questions, the girl immediately answered, you already consulted with another specialist yesterday. Also, after 10 minutes, we returned to the consultant M.P. and he also began to ridicule and said that we had already been consulted. I didn't understand something, do the consultants in the bank choose who to answer the questions and who doesn't?Disrespectful attitude towards customers and foreigners who are interested in opening a bank account. I hope that they will be explained how to behave with their clients.
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Level 6 Local Expert
October 6, 2023
I have been a client of this bank for about 10 years. 10/10. Satisfied with the service, friendly staff at the entrance. The department is clean, well-groomed. They always give accurate, up-to-date information.
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Level 9 Local Expert
June 13, 2022
I ordered a free card through the app. There were queues at the department for a month. Then the queues dispersed, but the card became paid. In general, the bank is good, but with such a goonish attitude on cards, it is better to go to another place. Plus, it's an online Bank with a nice interface, but that's more a credit to Raiffeisen. According to other parameters, Prior is now losing.
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Level 9 Local Expert
December 18, 2023
The service is polite and informative. I liked.
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Level 5 Local Expert
September 9, 2022
There is a consultant at the entrance who is always ready to help, the employee was polite and understood the needs of the client (she printed out an application for transferring the po to a new account, told about the tariffs that could be useful and so on). I was satisfied after the visit
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