PriorBank

Rating 4.2
252 ratings
Rate this place

77 reviews

Level 13 Local Expert
December 29, 2023
So helpful bankers I have met there, while the place is so cozy and small, but they try their best to do clients' services as fast as they can👍🏽
1
Level 8 Local Expert
November 18
Lack of privacy. The air conditioner works for one room. Where there are fewer people. And where people are jostling, there is a fan and stuffiness in the summer especially. There is one cash register not only in this department, but also for the entire district! and one employee to serve individuals. There is no consultant. The small area of the room. Lots of people, queues. People are always unhappy, the feeling that they came to the clinic and not to the bank. This branch damages the reputation of Priorbank. Please take measures to improve the quality of customer service. Upd: It's been almost six months. But nothing has changed. Most of all, one working ticket office for the whole area is outraged!! And the lack of privacy - there are a lot of people around the cash register. And I don't want onlookers and leftist people to see and hear what transactions I make in the bank. It seems that the bank is violating its obligations: namely, to provide a confidential service. I probably need to write to the management, since the review in Yandex does not stir it in any way.
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Level 10 Local Expert
December 20
I arrived an hour before closing time, and perhaps this affected the attitude of the staff towards me. There were only two employees left, and there were a lot of people rushing to the bank after work. From the expression on the face of the girl who served me, it was clear that she was already very tired and had no particular desire to answer my questions. I did everything through I don't want to. In general, my first impression of this bank is: "I would never have come here again if it hadn't been for the need to get a salary card." I don't recommend it.
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Level 6 Local Expert
December 2
The ATM issues $100 bills, but they are not accepted back at the cash desk (in the information kiosk too). At the request to issue a complaint book, employees pretend that they do not know where it is, they do not want to issue it, but after the arrival of the manager they abruptly found out where this book is located. I have been using the prior for 6 years, but you yourself make a conclusion about the quality of service.
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Level 7 Local Expert
February 17
I think the leadership needs to think about it. This branch, which is located in Uruchye, is so inconvenient, there are so many people there. And inconvenient placement and shabby unpleasant after all, I am inclined to believe that beauty will conquer the world when you come to us near Dana Mall. The branch, well, I feel quite comfortable, you solve some issues and well, it's just nice to arrive at that branch, well, is it really difficult to do there, I found myself in such a difficult condition there, but I even. Could you provide this service in any way, but what if I had died there? I was ready to call an ambulance, because they couldn't provide me, I really wanted to go to the toilet, I'm not hiding, I'm an elderly woman, I came to solve issues, I couldn't find a place where I had to go with a cane in such slush, which was just at that time. Well, think about your customers, you don't want to think about them, then your rating will be lower, it was unpleasant for me to be there, think about it.
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Level 3 Local Expert
September 3
For the first time in this bank, I issued a virtual card. Thanks to Cheremukhina Sofia, everything is clear and fast.
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Level 4 Local Expert
June 20
There are a lot of employees, 1 specialist works. Because of this, there is a huge queue. 2 stars only for the fact that it is located here and convenient to run in while you are solving your business.
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Level 4 Local Expert
April 25
Many thanks to Kazei's employee Tatyana Leonidovna! She is very interested in solving the client's problem, polite and just a wonderful girl! Thanks to such employees, we use the services of this bank!
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Level 6 Local Expert
September 11
I just came to pick up the card... I spent an HOUR, it totally sucks... There is one window that works, which serves everyone as slowly as possible..
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Level 2 Local Expert
November 13
I received a card.Electronic queue.I waited for a couple of minutes (two employees were working).I received comprehensive information and explanations.I made it out in about five minutes.Polite, attentive employee Alexander.I am very pleased.Thanks!
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Level 2 Local Expert
September 26
Be careful!!! There are old dollar bills in the ATM! The cashier refuses to change them for new ones.
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Level 9 Local Expert
January 22
What is the point of making an appointment on the site, if you still need to wait at the department for everyone who came earlier? I'd better go next time for a consultation to the next office next door, there are no such queues for consultation.
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Level 11 Local Expert
February 29
It's a great place. Very close to the entrance, where the apartment in which we lived on our last visit to Minsk is located.
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Level 9 Local Expert
April 2
They sell the best coffee in Minsk near this bank! I advise you to visit the bank and get a delicious coffee!!!!
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Level 4 Local Expert
October 25, 2023
Please change the machine for accepting bills! The queues are long because he doesn't want to accept! Today I chewed up the money altogether and did not credit it to the card, now I have to wait! It's time for him to go to the trash for a long time, and no measures are being taken
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Level 2 Local Expert
October 21
Constant terrible queues at the only working cash register!!!
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Level 3 Local Expert
January 11
I received a new card, stood in line for 1 hour and 40 minutes. There is only one operator, although there are two jobs. The bank saves on employees, customers suffer.
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Level 2 Local Expert
October 26, 2023
I came to issue a card. They helped with the choice of a package, explained in detail how to act in a particular situation. I spent 15 minutes on everything at most)
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Level 11 Local Expert
August 16, 2022
The service is good, but if I came and asked about a particular product, I don't think they would have told me anything. Fortunately, I picked up what I needed in advance. When we made an application and asked about my wishes to use the money I have, we could not offer anything interesting, although the bank has interesting suggestions on the website for the wishes I voiced, but I did not have time to conduct staff training. Bring and train the staff. You won't get far with such sellers.
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Level 15 Local Expert
March 19, 2023
Huge queues at any time of the day. The location is too good near the metro and the department is too small for a large flow of people.
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Level 17 Local Expert
February 22
It's a good department, but keep in mind, parking is a big problem
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Level 5 Local Expert
July 18, 2022
Disgusting bank! Terribly slow service, it took 40 minutes to issue the card!!! 50 percent of the workers are constantly absent from the workplace (1-2 employees are sitting instead of 3-4), the same situation is in the neighboring department. The girl at the checkout forgot to wake up on Monday and instead of redirecting me to a specialist, she continued to serve customers without notifying me what to do next. Horror. I do not recommend it!
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Level 5 Local Expert
December 9, 2021
An important plus for the department (5 stars) is a sympathetic and knowledgeable employee of the department of work with legal entities, while the extremely slow pace of work of technical / software tools (here "count"), therefore, on average 3 stars. Downloading the Internet banking system on a desktop computer, generating payments, waiting time for processing requests. It took a lot of time to wait for the system's response. It's the Internet or something else, I don't know. But this is a huge disadvantage that requires an operational solution (I hope this is not always the case, but it was me who was "lucky". It was good that there was time left. But it was not in the plans to spend it on this.
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Level 13 Local Expert
January 23, 2023
The service is excellent. They will always help, but the working day from 9 to 17 is terrible!!!! How do I get to the bank at this time if everyone is at work???? At least from 8 to 19!!!!
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Level 11 Local Expert
September 5, 2023
a terrible bank. Eternal queues. It's always a problem to withdraw money. They constantly impose some kind of write-off. Don't set foot in this bank anymore.
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Level 18 Local Expert
May 5, 2022
As for me, the service is long because of the explanation of how to use the mobile application. The staff is quite adequate. Queues are gathering. The ATM has little space. You need to ask where the queue is. There may be three of them. To the cashier, to a specialist or to an ATM.
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Level 8 Local Expert
May 2, 2023
The staff does not know how to work with their own loans. And they throw off one-on-one work
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Level 5 Local Expert
August 12
Well
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Level 18 Local Expert
January 13, 2023
A good bank, the staff is also good, they helped in all matters!
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Level 15 Local Expert
June 17, 2022
Department for legal entities and individuals. If you need to issue a salary card, then this is here. The issuance of cards is in a neighboring building closer to the avenue. I have been serving here for many years, there were no questions. It is not a very convenient working time, until 17-00 on weekdays, you need to go during working hours.
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Level 10 Local Expert
June 28, 2022
I was served here as an individual. After February 24th, the bank introduces completely inadequate rules: the issuance of cash dollars no more than 300x per month and within 30 days, a commission for cash withdrawals, etc.. It is impossible to get through to the lanc itself, they do not respond on social networks. Just like an ostrich, they put their head in the sand.
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Level 8 Local Expert
May 23, 2023
Excellent Bank staff are responsive
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Level 11 Local Expert
May 8, 2021
The departments are good. Be sure to check the work schedule on the bank's website. Today, a partially useless announcement about the bank's work for the May holidays is hanging at the branch on Nezavisimosti.168/2. The ad blocks the operating mode. Therefore, it is unclear why the bank is basically working on 05/8.21, but this branch is not. It would be good to add which nearest branch is working. In particular, the certificate said that on Gorodetskaya, 30 (today 08.05.21) it works.
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Level 8 Local Expert
April 26, 2023
Fast and courteous service.
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Level 7 Local Expert
May 17, 2022
Polite staff, queues at the ticket office go fast, there is almost always currency
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Level 3 Local Expert
January 23, 2020
Avoid this bank like the plague. Do you want to withdraw funds from the cashier? No problem, just wait 15 minutes in a tiny room crowded with pensioners and mothers with strollers and small screaming children. And this is only so that the cashier tells you that the funds are still unavailable and you need to wait another 15 minutes. In a tiny hall crowded with pensioners and screaming children. Fortunately, it is not always necessary to go to a bank branch, because simple problems with Internet banking can be solved through the support service. Which will send you to the bank branch. Crowded with pensioners and screaming children. And this is only so that the bank branch tells you that your problem is being solved through the application on its own. Of course, after the specialist digs into the application for a few minutes, not understanding how to return to the main page.
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Level 8 Local Expert
August 7, 2021
High-quality, affordable, simple, understandable, professional!!!! 100%!!!
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Level 11 Local Expert
August 3, 2023
4 stars,ATM freezes
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2
Level 16 Local Expert
April 14, 2021
The bank is popular, it is quite crowded, but the staff works correctly and quickly
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5
Level 16 Local Expert
March 16, 2023
A great branch of a great bank
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Level 19 Local Expert
July 30, 2021
I wanted to make a transfer abroad, they refused, I spent it in another bank. The staff does not know the current legislation
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Level 3 Local Expert
August 20, 2021
Nice young guys are working. We helped, we did everything quickly.
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Level 11 Local Expert
April 21, 2022
Everything was done perfectly! I recommend it!
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Level 30 Local Expert
June 1, 2021
This bank is one of the best in the city, The service is at the highest level, I advise you, I invite you!
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Level 8 Local Expert
October 9, 2019
Great! Only on Sunday, the payment terminal sometimes does not work (apparently it is full, it is collected only on Monday! And of course I would like this problem to be solved! PRIORBANK IS THE BEST BANK I 've been with him for a very long time , he and only he ! Thanks!
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Level 10 Local Expert
March 18, 2020
An excellent compact department, there is a department with both lawyers and physicists, a separate plus terminal for receiving revenue, in a word - 5 in 1
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Level 6 Local Expert
August 13, 2019
Everything is fine! Competent and friendly consultants will help you cope with any situation. Thanks!
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Level 6 Local Expert
June 15, 2020
Excellent staff, fast service. there is an ATM and a cash terminal available.
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Level 13 Local Expert
February 4, 2022
There is no toilet. Or rather, there is, but only for employees.
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Level 10 Local Expert
January 16, 2020
Pleasant staff, convenient location, 24-hour ATM and information kiosk
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