PriorBank

4.9

1349 ratings

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nik gor

Level 4 Local Expert

Yesterday, 11/21/25, I received a card from this bank.I would like to mention the very good work of the bank's employees.They are polite, knowledgeable of their duties and well-used by bank employees in working with clients (especially those who forgot their glasses and needed help with obtaining a credit card).In the very premises of the bank: cleanliness, order, working environment and not a bit of pandemonium.I don't know how it is during the whole working day, but in the morning there are only pleasant memories of the employees and the bank itself. Thank you, good luck and... polite customers!

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Владимир Калита

Level 6 Local Expert

The service is great, one thing is bad on November 24 at 19:10, for some reason, the bank blocked online banking and cards due to suspicious activity (I was traveling home by bus in Gomel), called (they asked me to call in an SMS about blocking), passed checks from home, unblocked the cards, but not online banking, wrote a report to the department that removes the locks, they said the time for unlocking is not set by the regulations, wait a day or two to unlock. On November 27, I went to the bank with my passport (the application and the Internet banking site asked for it), well, you never know, it would suddenly be more reliable to use the same virtual card and the EPIP, but I found out that they were working on removing the lock, but it couldn't be unlocked for technical reasons! And so, yes, the staff are always polite and friendly, but already on Friday evening, the application was like a brick and remained online banking through the site is also blocked. inconvenient

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Марина Землянко

Level 5 Local Expert

Priorbank, can you explain the terrible work schedule until 18.00??? Is this where you can see such piggishness towards your customers? When other normal banks are open until 19.00! Do you work for the retired, maternity and unemployed? Well, if there were several branches in the city of Gomel, it would be one and one information kiosk for the whole city! It's a disgrace

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Дмитрий

Level 13 Local Expert

An ordinary bank, the only difference is the work schedule, which is unclear for whom it was made, because except on weekdays from 9 to 18 you can not get into it, it turns out that if anything, you need to look for opportunities to leave work in favor of solving issues, the fact that there is one branch in a large regional city also adds inconvenience. Based on the above, the customer orientation is negative.

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Виктория

Level 9 Local Expert

The service is terrible. We ordered a salary card. Moreover, there is no delivery outside the city by mail. The bank also works until 18:00, and past that at 17:45 they already refuse to serve customers, if a person has a work schedule until 17:00 and he did not arrive before 17:45, then they will refuse to serve you. And the question is, how do I get the card? That is, I have to take time off from work and lose my money to get into the bank! Wonderful! Extend the bank's opening hours by at least an hour.

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asserstar

Level 9 Local Expert

The bank itself is good, but there are many nuances, namely.... Even on the morning after the holiday, there is a queue of almost an hour, they lag at least 7 years behind other banks in terms of development and deposits. They have respect for loans, but then there are nuances with their repayment, this is when you say which account to put the money into, and when you make mistakes in favor of the bank, the operators make mistakes, but as for the service, it's no worse than the rest!

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Слава

Level 3 Local Expert

If you want to repay a loan in Belarusian rubles ahead of schedule, be prepared for the fact that you will not be accepted to pay with a payment card from another bank. And that's in 2025... When everyone is trying to get away from payments with fiat money... A conscientious customer of the bank, but the service is at a very low level

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Екатерина Хорунова

Level 3 Local Expert

Many thanks to Tatiana Sapunova for her courtesy and explanation of all the nuances. We opened an account for our spouse while we were in Gomel, and we got all the answers to our questions. A very nice girl :)

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Елена Санникова

Level 8 Local Expert

A great bank. The service is very professional and very friendly: the operators help with any question. A wide range of banking services. A large selection of maps. An adequate exchange rate. I recommend

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Геннадий Лашук

Level 6 Local Expert

Commercial bank, always friendly communication with smart staff, even with a robot by support number. There are always administrators at the entrance near the electronic queue who will prompt you. Yes, the waiting time is almost always long, but it doesn't bother. The resolution of disputes is quick and clear. One of the huge advantages is that there is a 24-hour ATM room for issuing and receiving both Belarusian money and foreign currency.

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Егорка Машуков

Level 4 Local Expert

The bank has never been worse. The queue at the office for specialists is an hour and a half. It's just nonsense. The mobile Internet in the building works through one place, which makes waiting in line even worse. When transferring money from another bank to the Prior through the erip, this is a separate mockery because the money goes for a very long time, while in other banks everything is fast. Previously there was a good bank, now it's a real horror

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Andrei Lapitski

Level 6 Local Expert

A good department (sorry, the only one so far). I came to them with a non-standard problem, the consultants at the entrance tried to help me, and the girl was called from the department, well done. As a result, they helped, explained everything, thank them very much!

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Люсьена Ф

Level 7 Local Expert

A good bank. Friendly service. There is a pre-appointment to visit at a convenient time and not to sit in a general queue.

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439013 Цуранкова

Level 5 Local Expert

Fast service, although there are a lot of people. A large number of specialists are working. Polite and cultured customer service. Everything is on top!!! I recommend it!

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Тамара Максимова

Level 7 Local Expert

It's a disgusting place, there are a lot of people, I sat and waited for an hour. The service is slow, the managers are all right, can't we work faster? There is no such thing in other banks. In the end, they forgot about me, I was standing at the reception next to the manager, and she forgot about me. It was her first time at this bank, and I left a bad impression

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Вадим Грушин

Level 7 Local Expert

Probably the most inconvenient bank I've ever encountered. I have to use it only because I get paid through it. 1) He finishes work very early, in order to come live, he has to leave his job.; 2) It doesn't work at all on weekends; 3) Cashiers refuse to accept the currency issued by their own ATM (they have to change it at the cash desks of other banks, for some reason they have no problems with this); 4) Only one branch for the whole city. Do you live in 104 or any other part of the city? Ha, your bad; 5) On Saturday, information kiosks are clogged with money, which makes it physically impossible to put cash on the card until Monday.; 6) There is not a single ATM with cash in; 7) For several years I complained that the ATM at the Old Airfield was not working, and in response they assured me that it was working (it had been "dead" for several years); 8) People were fired from the support line, it is now impossible to get through in prime time.

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Горнов Игорь

Level 12 Local Expert

My wife and I recently visited this bank and I can say that the service there is at the proper level. Quickly and efficiently!!!

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Усова Татьяна

Level 18 Local Expert

The bank has been a customer for many years, and there is a convenient ATM inside the premises, too.friendly service for both individuals and businesses.

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Дмитрий Томашов

Level 5 Local Expert

An excellent and modern bank. The service is comfortable and fast. Convenient mobile applications for both legal entities and individuals.

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Иван Серовский

Level 11 Local Expert

Very attentive staff, everything is clear in banking, always listen and will give a clear and understandable answer.

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Egik N.

Level 4 Local Expert

One of the most disgusting banks. There are only 2 cash desks constantly working. Queues. Stuffy. And if you read their terms of service, it becomes clear that you should not contact him.

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Тарас Охрименко

Level 5 Local Expert

The service is at the highest level. The attitude towards customers is due. The staff is friendly and competent.I didn't spend much waiting time, as there weren't many people and the staff was working quickly. The work schedule is on schedule.

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Ваня Евсеенко

Level 10 Local Expert

A good bank, with a cool 24-hour branch system with terminals and ATMs. Good service, electronic queue, everything is as it should be ✅

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Yana Smolekova

Level 5 Local Expert

A wonderful bank, an electronic queue. The specialists are competent in all matters of the banking sector. Transfers arrive quickly and clearly. The only disadvantage of this bank is that it is the only branch that provides some non-convenience, such as card replenishment.

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Артем Воронов

Level 4 Local Expert

I took the currency from their ATM, then I needed to change it, they didn't take the money at their cash desk, they said something was wrong with them. They changed it in another bank without any problems. This is the first time I've come across such an absurdity. For this situation, 1 star

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Талиша

Level 9 Local Expert

Excellent bank, coupon service, but you don't always have to wait long, although sometimes it happens, the staff is polite and sociable, I have never been bothered by waiting or service.

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Дима Адарочкин

Level 2 Local Expert

It was necessary to exchange 100 dollars for white rubles very urgently, time is limited, I decided to put it on the bank card through an ATM and withdraw it in rubles,after I put dollars on the card, I could not withdraw rubles, the card was blocked,the card's validity period was up to 07.25, I had not received any information from the bank before, when contacting a specialist, I did not get a clear answer I got it, I haven't been able to collect my money for two days,

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mrrjack

Level 11 Local Expert

The service is at a height - no waiting, everything was explained, shown, taken by the handle. You make the simplest salary card, and the attitude is as if you've been waiting here all your life

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Димка

Level 5 Local Expert

Terrible service, you can't get to a specialist even if you arrive 1-1.5 hours before closing. I just couldn't get a salary card.

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Олег Крицкий

Level 17 Local Expert

A good branch, a good bank. It's a pity that the only thing in Gomel, because of this there are often queues, since there is nowhere else to go (( because of this, I put 4 stars The service is good. There are 24-hour ATMs and cash-in machines for replenishment and payment. The location is convenient.

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Евгений

Level 15 Local Expert

Probably this is one of the best banks that I have seen in the last 20 years-polite and competent staff, adequate packages for small businesses, even if they paid interest on their shares to shareholders, so there would be no prices at all!

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Иван Васильевич

Level 16 Local Expert

There are always queues, at least 30 minutes of waiting per minute of conversation with a consultant

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Мила

Level 12 Local Expert

A good bank, polite staff.They work very quickly and efficiently.All cashiers are always working.The bank is very neat and clean.I recommend it!

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Tanya

Level 11 Local Expert

A bad bank. I applied for the first time regarding the issue of withdrawing money from my mother's card. A "specialist" was waiting for me, as if on relaxation, he was sitting twirling his hair and talking to me with a grin. Carry out prevention among your specialists, at least put your hands on the table and respect the client. As a result, they embezzled my dead mother's money, and it's not realistic to get it. They refused. During her lifetime, my mother constantly complained about the bank. There are commissions everywhere and everything is paid. I categorically do not recommend it to pensioners, as well as to no one at all. Even more strange transfers, the usual transfer from abroad is 100 USD, you will receive 20 USD. How? Draw your own conclusions. They would have won the "worst bank" award in first place! In general, banks are a terrible business now. You can go without pants. The state allows them to "strip" citizens. Be vigilant.

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Петр Иванов

Level 12 Local Expert

As a bank, the commission is too high for any operations, and the staff is normal.

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Леонид Сорока

Level 8 Local Expert

I consider it one of the best banks in the Republic of Belarus. Polite, attentive staff. All visits ended only with the solution of the issue, and even when I arrived almost at closing time, the employee listened and promised to resolve the issue in the morning. That's what happened - a girl called me and said that the issue was resolved. What I like is the atmosphere in the bank itself - quiet , without fuss.

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Алиса Ленина

Level 9 Local Expert

The bank is like a bank, the staff is polite, but it's inconvenient for me (work schedule)

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Наталья Крайнева

Level 11 Local Expert

The client of your bank has been for many years, everything is at the highest level, all issues that arise are very easily and quickly resolved, without guarantors approved a housing loan, thank you very much, prosperity and excellent customers)

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Аннэт

Level 17 Local Expert

There is parking next to the bank. It is possible to take a ticket out of turn with a small child. And the round-the-clock part of the bank attracts me very much.

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Игорь

Level 12 Local Expert

You can withdraw money around the clock, put money on the card.

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Лариса Киценко

Level 8 Local Expert

I have been working at this bank for a long time.Almost everything is fine, except for the fact that I had to reissue plastic cards twice, which were "eaten" by an ATM.Apparently , their maintenance is not under proper control.Attention should be paid to this.Very often it is not possible to withdraw small amounts.The staff is competent, ready to help and advise.The exchange rate is never low compared to other banks in the city.

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Александр Артюшенко

Level 6 Local Expert

I am a customer, the service is normal, sometimes there is a queue, but this is normal.

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Служба поддержки 99

Level 7 Local Expert

It's a disgusting bank. The work schedule is bad, the boyars in the Prior do not want to work on Saturday and Sunday, and on the last day of the month before 15:00 they decided to press the buttons. It's so hard...

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Илюша♥

Level 7 Local Expert

The best bank in the city. I especially liked that the information kiosks work around the clock and you can top up your card at any time

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Андрей В

Level 13 Local Expert

A great bank. I didn't wait for a specialist for more than 20 minutes.

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342383 Загорец

Level 5 Local Expert

I'm sitting in line and writing a review, it's already been 50 minutes to take a paper about the income received to the tax office.I also have to pay 15 rubles to the bank.It takes so long to get one A4 sheet.An employee came out and said that their program was not working.A great bank to spend your time with.

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Владимир Федоренко

Level 3 Local Expert

I really like this bank.The service is at the highest level!!!They explain it in an accessible way !!!And quickly.There are practically no queues !!I needed help...I asked the girl at the entrance where I should take the ticket.Oh, she asked my problem and solved it in one minute.She consulted me .Thanks!!!And her name is KOZLOVA MARIA VITALIEVNA!!!!With a smile !!!Well done!!!And I made sure once again that I chose this bank!!!thank you!!!

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Астерий Чепрунов

Level 5 Local Expert

Round-the-clock replenishment of the card is available, 4 terminals. There are also two ATMs, one with BYN/RUB rubles, the second with dollars and euros.

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Александр Т.

Level 5 Local Expert

An excellent bank, the best in Belarus compared to other banks. I am a client and I am very happy about it. A modern bank with excellent staff, everything is on the level!)

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Валерий Лукашевич

Level 13 Local Expert

A great bank. Qualified specialists. Guaranteed and high-quality service. The location is convenient for customers. There is enough parking space for motor vehicles. There is a public transport stop nearby.

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PriorBank

337 reviews