The staff is friendly, there are many places to wait in line, the electronic queue is very convenient, any information will be received, all questions will be answered.
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Максим Б.
Level 5 Local Expert
January 5
The hall is large, there is enough space for waiting. There are a lot of working windows, and it even seems that most of them work all the time, but my God, how long you always have to wait here.
But I'll tell you the story of why 4 stars. I have issued an online loan. But after this registration, before taking the money, you need to come to the branch with your feet and not just take the money, but sign some more papers and an application that I want to use my credit money (then why did I remotely issue an online loan?). I arrived, signed everything. They said you need to wait until the money is displayed on the account and then you can withdraw it (it will take up to half an hour). OK, I did my business, I came back in an hour. They had some kind of glitch there and were asked to wait another hour (I waited an hour before closing). As a result, they said that they did not know what to do, their IT specialists were already on the weekend and I could pick up my money another day. I had to go there 2 times. And the loan was considered to be issued, but I couldn't use it.
And yes, the wish is no longer for a specific department, but for the one who made the bot answering the calls - quit. An impenetrable machine that can answer an unanswered question for 2 minutes without being able to stop it. Or maybe ask if you have any other questions? You answer - there is. And he says good-bye and hangs up. Sometimes it's a whole quest to get to the operator.
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Андрей
Level 14 Local Expert
June 26
No matter how you come to wait for a specialist for half an hour or an hour. unfortunately, the situation has not changed since 2022. In the bank branch itself, the places for waiting for customers are convenient.But the chairs near the workplaces of specialists are high.people of age either stand near or are not comfortable climbing