PriorBank

Rating 4.3
442 ratings
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142 reviews

Level 11 Local Expert
December 12, 2024
Fast service, good consultants and almost always working ATMs! The card can be reissued online and received by mail within 7 days. The transfer is also fast
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Level 10 Local Expert
September 7, 2024
The staff is friendly, there are many places to wait in line, the electronic queue is very convenient, any information will be received, all questions will be answered.
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Level 5 Local Expert
January 5, 2024
The hall is large, there is enough space for waiting. There are a lot of working windows, and it even seems that most of them work all the time, but my God, how long you always have to wait here. But I'll tell you the story of why 4 stars. I have issued an online loan. But after this registration, before taking the money, you need to come to the branch with your feet and not just take the money, but sign some more papers and an application that I want to use my credit money (then why did I remotely issue an online loan?). I arrived, signed everything. They said you need to wait until the money is displayed on the account and then you can withdraw it (it will take up to half an hour). OK, I did my business, I came back in an hour. They had some kind of glitch there and were asked to wait another hour (I waited an hour before closing). As a result, they said that they did not know what to do, their IT specialists were already on the weekend and I could pick up my money another day. I had to go there 2 times. And the loan was considered to be issued, but I couldn't use it. And yes, the wish is no longer for a specific department, but for the one who made the bot answering the calls - quit. An impenetrable machine that can answer an unanswered question for 2 minutes without being able to stop it. Or maybe ask if you have any other questions? You answer - there is. And he says good-bye and hangs up. Sometimes it's a whole quest to get to the operator.
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Level 2 Local Expert
November 11, 2024
It's just a tin, because of the lack of money on the card, all operations were blocked, yesterday I put 500 rubles and the money on the account is displayed, but I can't do anything with them, I sat in line for an hour and was told that they would unlock within eight days. I have not seen this in any bank yet
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Level 2 Local Expert
August 19, 2024
You come to the bank to solve your business quickly. The result: you sit and wait for more than an hour until you are accepted. The only plus: the girl immediately came over to help take the ticket. There are a huge number of cash registers, a couple of them work. Awful.
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Level 5 Local Expert
December 19, 2024
Awful. I visit the department once a year at most and each time it is a torment for 1-2 hours at least. It's been sooo long, there probably aren't enough specialists, people are nervous and break down in queues. One branch for the whole city. I regret that I have a salary package in this bank.
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Level 12 Local Expert
September 11, 2023
Modern, clear, competent. It's a little stressful waiting. And everything. Otherwise, it's a solid, solid bank. I have been his client for many years. There is a loyalty system for regular customers. The loan processing procedure is simplified to a minimum, convenient and simple. I was pleasantly surprised. Polite and knowledgeable staff. If there is a choice between Belarusbank and Prior, I will give preference to the latter. No offense. I recommend.
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Level 2 Local Expert
August 9, 2024
A terrible bank, no approach to people, waited in line for about 2 hours, although people came later than me and got to the specialists earlier than I did, the book of complaints and comments is littered with such remarks
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Level 4 Local Expert
September 3, 2024
The staff is polite and very pleasant, there are no questions about the service, but how long you need to wait to be served is puzzling (especially if you need to issue a card- I waited an hour)
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Level 8 Local Expert
September 13, 2024
The queue was long, but it was more likely due to the fact that I came after 5 pm. They were served even after the end of the working day. The staff is polite, everything is explained.
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Level 2 Local Expert
February 28, 2024
I don't like. I waited in line for more than 40 minutes, 3-4 windows out of 10 are working. 2 cash desks, to which a woman who works at a bank came, told them something there, instead of them working (a brilliant movie). There are not even partitions between the windows, there is no question of some kind of confidentiality, minimal ethics, or something, there is simply no. At the waiting area, you can hear who is talking about what, moreover, everyone has to shout over each other, there are no partitions! The "bazaar" style or what is it called? If 3-4 windows work instead of 10, why not make 3-4 normal workplaces with some kind of sound insulation? A female employee asks me what is your salary? I kept silent, gave time to think about the inappropriateness of the question, they don't understand! I ask, why do you need this information? I decided on the map myself, then other inappropriate questions, why? I need to issue a salary card, you are required to transfer money from one account to another, twice a month, for money. (Am I wrong, the information from the passport and the name of the organization is not enough?) In the online registration of the card, on your website, information from the passport, and the UNP of the organization is enough. Why do you collect unnecessary, personal information? For what purpose?
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Level 11 Local Expert
October 13, 2023
A great bank, lots of windows, the queue moves quickly, it's comfortable and light inside, the person is friendly and knowledgeable, they always offer help and advise
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Level 14 Local Expert
June 26, 2024
No matter how you come to wait for a specialist for half an hour or an hour. unfortunately, the situation has not changed since 2022. In the bank branch itself, the places for waiting for customers are convenient.But the chairs near the workplaces of specialists are high.people of age either stand near or are not comfortable climbing
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Level 2 Local Expert
June 13, 2024
Pay attention to foreign banknotes that you receive during currency exchange operations. I was given a stamped currency. Another bank refused to accept it from me. I didn't even think it was possible now! There was no such thing in other banks
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Level 9 Local Expert
July 3, 2023
The bank is good until a small unpleasant thing arose, I made a Priorbank card for free, everything is fine, but I forgot the card at the Belarusbank ATM, I came to my senses, but the card was already at the ATM, I called the Bank, they answered politely and very carefully explained that I should take a letter of guarantee from my bank and come to them in short, Priorbank has not given a letter of guarantee for 2 years and said that the card has been in third hands, it is necessary to make a new card and announced the price of 50p and the old card will be destroyed and closed the account and said goodbye to this bank a day later they called *** and wanted to divorce but where did they get my phone number and that I use a Priorbank card So citizens think
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Level 6 Local Expert
April 29, 2024
Competent staff, quick response to questions, convenient location of the department, excellent repair!
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Level 6 Local Expert
November 19, 2023
I was withdrawing cash from an ATM, the money was debited from the card, the ATM did not issue money. I contacted support, they said they would consider the application within 15 days. It's normal for them when, through their fault, I can't use my money for 15 days, and that's if they still return it. Earlier, there was a case when they reduced the amount of interest-free cash withdrawal at ATMs of other banks and did not notify about it, as a result, they got a commission. As an advertisement, SMS messages come stably, and how to notify about changes in conditions, so why. In general, I do not advise contacting this bank.
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Level 14 Local Expert
June 5, 2024
I quickly received the card, everyone explained how to use the application, polite staff, well done
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Level 9 Local Expert
September 18, 2024
The bank is good, the service is excellent, I recommend it
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Level 6 Local Expert
September 7, 2024
Always very slow. Any visit is twenty minutes of time lost in the queue.
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Level 10 Local Expert
September 13, 2024
Arriving at the bank on 09/13.24 in the morning, I was faced with the work of only one "Cash register" and a queue of more than 15 people. The bank's staff ignored requests to speed up the process and treated it rudely. As a result, then the only cash register was closed for a technological break.
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Level 5 Local Expert
February 26, 2023
A bank is like a Bank. There is nothing special. As for the branch office in Brest, then... Waiting in queues for a very long time. The longest I had to wait was about 1.5 hours. Despite the fact that there are a lot of places for Operators, but it works, as a rule, on the strength of a 4th person. But that was two years ago. I do not know how things are now. Then I went up to one of the assistants and asked if you had an online Booking? In order not to create a pandemonium at the Bank Branch. As I was told, no. This is not provided for in our country. Somehow it turns out that way. Ps. I appeal to the representatives of the Bank. Make an online recording. Namely: By phone. Through Online Banking. And through your Official Website. Thank you all. Bye to everyone.
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Level 9 Local Expert
December 9, 2024
A normal department, very politely served.
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Level 6 Local Expert
October 12, 2024
There are terribly long queues for operators. Last time we sat there for over an hour
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Level 2 Local Expert
March 15, 2024
The bank is normal, there is a place to sit, an electronic queue, you can replenish any currency on the card at the ATM
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Level 9 Local Expert
May 12, 2023
I like it.Everything looks decent.The working ladies are very helpful and pleasant.The prescot is observed, which pleases the eye! Consultants are always on site, there is no fuss and noise.Thanks!.I am a client of this bank and I am happy to visit it
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Level 3 Local Expert
April 8, 2024
The queue is extremely slow, the waiting time for your number is from 50 minutes and above. Plan your visit to the bank in advance... you can be late everywhere.
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Level 14 Local Expert
July 27, 2023
The only drawback of this department is that it does not work on weekends. But you shouldn't worry, even if you get to work 5 minutes before closing time - you will have time to solve all your business. The staff is as professional as possible!!!
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Level 11 Local Expert
September 11, 2024
I waited 40 minutes to receive the card, the queue is not clear or moving. When asked how long to wait, they said there is no access to the electronic queue. As it was 10 years ago, everything is tight, and it remains so.
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Level 5 Local Expert
December 1, 2022
A good bank branch with an excellent design, several booths for currency and payment transactions and places for processing bank products. But, even the presence of so many service places in the department still creates a queue.
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April 30, 2022
The bank can be safely called creative, attentive to customers and, of course, giving the brand a reliable partner! The staff is competent, does not abuse subjective opinion, works harmoniously and responsibly! I recommend this bank for novice businessmen, you will be comfortable here!
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Level 3 Local Expert
September 8, 2022
I'm just shocked! 08/25/2022 I came to issue cards at the priorbank in Brest. The lovely girls at the reception issued them to me through a service tablet. Because I was leaving Belarus for a long time, they advised me to specify my brother's phone number, as well as issue a power of attorney for him so that my brother could pick up my ready-made cards. After making a power of attorney, I brought it to the bank, where the same girls approved it and said that everything was fine. It has been more than 10 days, and there are no messages about the readiness of the cards. 08.09.2022 my brother came to the bank with a power of attorney. The cards are ready, but his phone number is not specified, and so is mine. He can take my cards, fill out the contract on my behalf, but not specify the phone number (which disappeared from the data in a mysterious way), but not ACTIVATE them. The bank employees told my brother that only I personally can come to the bank and activate the cards! So, because of the incompetence of your employees, I need to come specifically from another country to enter a phone number??? A power of attorney also costs money and time! That is, I spent time, made a power of attorney, so that in the end I was forced to come in person. I have never seen this before(((
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Level 16 Local Expert
September 19, 2023
As long as possible... a simple question stretched for an HOUR of waiting. but! They said you can make an appointment in advance for a certain time. I'll try to plan my next visit in advance)
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Level 15 Local Expert
October 8, 2023
Very responsive, competent. They will always come to the rescue, regardless of their position. I love and respect you very much.
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Level 13 Local Expert
October 10, 2023
The only bank of the Republic of Belarus operating according to EU standards in terms of internal processes . This means that not everything is as you want, but everything is as it should be.
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Level 4 Local Expert
December 26, 2024
2 hours waiting for the card to be received. 21st century on the street(
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Level 5 Local Expert
December 7, 2023
There are very long queues at the cash register, very often, only a maximum of 2 out of 3 cash registers work, and then more often only 1 cash register
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Level 10 Local Expert
June 28, 2023
Be prepared to spend at least 40 minutes waiting, they don't work on weekends. They immediately sell expensive service without offering an alternative, a large commission for transferring to other cards.
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Level 5 Local Expert
May 24, 2022
The idea of adding tickets to the queue and then dividing them into "queue at the box office" and "not at the box office" is so strange. You come to get a card, you sit for two and a half hours while the staff gives advice to your grandmother in front of you, because receiving is "not at the checkout." With queues, you need to do something straight from the nose. And the rest of the bank is like a bank. It's cool inside, there's a sofa, the cards seemed to work stably, the security is a little excessive like "we have it written like that in politics, so you suck your paw from abroad if at least something doesn't work out" - well, this is Rafaisen, he always treated customers like garbage, this one is even more less.
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Level 3 Local Expert
May 7, 2024
Excellent employees All questions are answered at once and everything is simple and clear
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Level 8 Local Expert
May 22, 2024
The waiting time is off the scale, about an hour. One of the advantages is the polite staff
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Level 4 Local Expert
July 11, 2023
The wait is very long, the work of specialists is very slow. And this is the head office of Brest. It is a pity that the salary card is in this bank. In our time, this is simply unacceptable....
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Level 2 Local Expert
October 4, 2024
Very long service based on the fact that 5 specialists work (not cash desks) and there were almost no people in the queue
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Level 6 Local Expert
May 14, 2024
The service is excellent, but the expectations are still a pleasure.
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Level 6 Local Expert
September 6, 2022
A good bank. But one for the whole of Brest, because of this, the queues are staggering. There is an electronic queue inside. There are even ATMs, through which you can also put money on the card. Clean, in general, not bad. But queues of course…
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Level 6 Local Expert
August 28, 2024
Long and long queues
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Level 9 Local Expert
June 16, 2024
Polite and patient staff
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Level 4 Local Expert
December 25, 2024
Very slow
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Level 10 Local Expert
June 5, 2023
The last European institution. ))) the courses are so-so, and you'll have to wait if it's daytime. Specialists up to 18, ATM - up to carrot plot))). It is better to park from the Kirov side, because there is no way from the boulevard side. If it's daytime))) . Any employee answers any questions as to the bank - there will be no complaints
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Level 13 Local Expert
April 13, 2023
A very good branch of Priorbank! Polite staff, competent management!
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