Favorite branch of your favorite bank😍 Fast service, pleasant polite staff! I especially remember the consultant administrator Ksenia!Thanks to the staff of the department for the high customer service!
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1
Natallia Bakunovich
Level 8 Local Expert
September 16, 2024
Yes, that they would all be waiting in line for the toilet, like customers in their offices!
It's just awful! There are always huge queues in any department. That's generally in any! There is a huge compartment on the Nettle, 9 windows for queue P. They worked for the hour and a half that I was standing there, only 2! And huge queues. The girl says that there are a lot of customers today. No, it's always like that! No respect for the bank's customers! 2 out of 9 windows! They say, wait, dear customers, and we will not hire more employees.
That's half the trouble. When they entered my passport data, their employee did not specify the index. Because of this, I couldn't release the card through the app. I had to go to the bank to make a banal index!! Service in the coupon: change of passport data. And in order to correct the line, it was necessary to wait for the 1.20 queue!! Twenty hours to fix the jamb of an employee of this "amazing" bank in 2 minutes!!
If it weren't for the salary project, I would never have come to this bank in my life!!
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6
Араминта
Level 7 Local Expert
October 16, 2024
I came to the department to withdraw money from my passport. The girls gave me the wrong ticket. I waited forty minutes. They refused to serve me at the cash register. The girls tried to withdraw money through a terminal that does not issue money a priori. They don't know which ticket to give. They offered to transfer money to another card and withdraw it through an ATM. Oh... in the end, they gave me another ticket, not to the cashier, but to a specialist. I waited in line for an hour and a half, I was late for the interview, I'll have to go another day. Very slow today somehow… It was much faster last time. At the same time, thanks a lot to Maria Yakubovskaya (workplace 16), she serves me for the second time and the second time quickly and clearly. The man is really in his place.