PriorBank

Rating 4.4
308 ratings
Rate this place

94 reviews

Level 8 Local Expert
September 16
Yes, that they would all be waiting in line for the toilet, like customers in their offices! It's just awful! There are always huge queues in any department. That's generally in any! There is a huge compartment on the Nettle, 9 windows for queue P. They worked for the hour and a half that I was standing there, only 2! And huge queues. The girl says that there are a lot of customers today. No, it's always like that! No respect for the bank's customers! 2 out of 9 windows! They say, wait, dear customers, and we will not hire more employees. That's half the trouble. When they entered my passport data, their employee did not specify the index. Because of this, I couldn't release the card through the app. I had to go to the bank to make a banal index!! Service in the coupon: change of passport data. And in order to correct the line, it was necessary to wait for the 1.20 queue!! Twenty hours to fix the jamb of an employee of this "amazing" bank in 2 minutes!! If it weren't for the salary project, I would never have come to this bank in my life!!
See original · Русский
4
Level 7 Local Expert
October 16
I came to the department to withdraw money from my passport. The girls gave me the wrong ticket. I waited forty minutes. They refused to serve me at the cash register. The girls tried to withdraw money through a terminal that does not issue money a priori. They don't know which ticket to give. They offered to transfer money to another card and withdraw it through an ATM. Oh... in the end, they gave me another ticket, not to the cashier, but to a specialist. I waited in line for an hour and a half, I was late for the interview, I'll have to go another day. Very slow today somehow… It was much faster last time. At the same time, thanks a lot to Maria Yakubovskaya (workplace 16), she serves me for the second time and the second time quickly and clearly. The man is really in his place.
See original · Русский
Level 20 Local Expert
August 14
I am writing this review when the fourth minute of the SECOND hour of waiting has gone. Moreover, according to my operation, judging by the coupon, there were 6 people. I don't know what this is about. Are specialists working slowly? Lack of staff? The fact remains that in order to withdraw a small amount from the passport (until the card is ready), you need to spend TWO hours (I threw it on, since I haven't been called yet and there will be another half hour of iterations)
See original · Русский
1
Level 3 Local Expert
October 27
Good afternoon, I am interested in how you can get through to the round-the-clock support of Priorbank on Sunday? The contact center does not work on a day off, - this is understandable ... but what about the card support, the phone number of which is indicated on the card? The very word "round the clock" means 24/7. The answering machine says goodbye on Sunday and turns off the call.
See original · Русский
1
Level 2 Local Expert
November 20
The worst bank in Belarus. Each employee sees how the operations work in their own way, one advised me to make a transfer to my account in another bank - the account was blocked and for the second day I do not know how to unlock, the bank's answer is "wait". Thank you, I've never been to the prior in my life for any money.
See original · Русский
Level 11 Local Expert
October 18
Terrible queues at the offices. I've been waiting for 45 minutes to pick up the card and insurance! The queue is 16 people. There are 3 windows and they serve customers for a very long time. There are 2 cash registers - they are empty, there is no queue. The longer I serve at the prior, the more convinced I am of the disregard for customers.
See original · Русский
Level 2 Local Expert
May 27
I applied to the department at Kropotkin 91, got to the specialist Manko Valeria, a very competent and understanding specialist. She quickly answered my questions and suggested the best solution to the problem. I wish there were more such smart and competent specialists.
See original · Русский
3
Level 5 Local Expert
June 24
At least 5 consultants and only one cashier worked at the bank during the visit. To withdraw money without a card, I had to wait two queues, the first to the consultant, the second with a new ticket to the cashier. I waited in line at the checkout for 50 minutes.
See original · Русский
2
Level 3 Local Expert
March 31
The weakest possible service, incompetent attitude to other people's time. Blocked the account, request data on the origin of funds — provided all the information, the account was not unblocked. Then they called the police, they again gave explanations and there were no questions, but the account was still not unblocked. For the hundredth time, in response to a letter asking "have you received an answer about my case?", in addition to the answer "no", they said that I could close the account on a written application and collect the balance. I called the bank beforehand, asked which branch I could do it in — they replied that in any one. I arrived at a convenient branch, where the account was not closed to me and they said that they were ready to give only 5 rubles out of 450 rubles with a commission and that in order to receive the rest of the amount, I need to write an application and wait for its consideration (although I initially said that I wanted to close the account), to a message from support that I was allowed to close the employee did not respond to the bill and collect the money (later, after my next letter to support, she called and told me to come write a statement, although I immediately told her about it). I wrote to the support again asking what amount I should be given and to which they replied that the amount should be returned in full (a contradiction with the words of the department employee). I pointed out that I was deployed at the department and was told that I had to go to the department "serving me" for this (a contradiction with a call center employee who said that you can go to any). As a result, with the millionth attempt, I was able to close the account in the same service department, the balance of which was also issued with a commission. That is, the bank blocked my funds for several months, it is unclear what it did with them and charged me a percentage for it — just incredible, thank you for your time
See original · Русский
7
Level 9 Local Expert
September 24
It's amazing how the bank has declined for the worse in more than 12 years of my service. For today, I have been solving a simple question for 45 minutes, 3 specialists served a queue of 3 people for 32 minutes
See original · Русский
1
Level 7 Local Expert
April 10
Firstly, the bank is not located in building 91, but in 91A. Secondly, all specialists are teenagers who have just graduated from college. For each question, they run to someone who is older and more experienced. After 17 out of 9 specialists, only 3 work, and this is even less than half. It feels like I didn't come to the bank, but to college...
See original · Русский
3
Level 11 Local Expert
April 8
I hope my beloved priorbank will return. You can't top up a card with a $100 bill. The offices are closed on weekends. The waiting time in the checkout card replenishment queue is 27 minutes!!!!!! — This decision was made in order to create comfortable and safe conditions for depositing accounts with Priorbank customers.
See original · Русский
1
Level 13 Local Expert
February 22
One time at a time is not necessary. There are a lot of people, but sometimes the queue passes quickly. Last time we helped to solve the problem quickly. I transferred money from the mobile app to the wrong phone. The money was returned within a week. Rather, the operator returned it, but thanks to the bank's request. Thanks!
See original · Русский
Level 6 Local Expert
June 16, 2023
Хорошая организация работы, отличное обслуживание, квалифицированная помощь специалистов., быстрое решение поставленных задач, наличие оборудованных мест для выполнения банковских операций,
2
Level 12 Local Expert
October 22, 2023
The most nightmarish arrangement you can think of. It's a one-way street, there's no parking, you can't drive into the courtyards. I couldn't get into the bank for several visits. I tried to issue a card with delivery on the website. What a quest. It's not enough that a bot answers the phone, which, in principle, is not able to help. So there are also some technical problems on the site. Does not skip into the system, constantly updates the pages. In short, I was never able to become a client of the bank.
See original · Русский
3
Level 9 Local Expert
November 29, 2023
I have never entered the branch itself, but the ability to use ATMs and a terminal indoors at any time of the day is very convenient (entrance by cards). Parking along the road is always empty after a working day.
See original · Русский
1
Level 4 Local Expert
June 19, 2023
Обслуживание на высоком уровне! Очереди к специалистам, нет. Вежливый персонал. Довольно быстрое обслуживание, всё прояснили. В данный момент, на 15.06.2023, - закрыто из-за строительства 3-й ветки метро.
1
1
Level 8 Local Expert
January 29
The nearest Priorbank, while it is very far away and not conveniently located, you have to drive by car
See original · Русский
2
Level 15 Local Expert
August 25
Parking nearby is a real problem.
See original · Русский
Level 11 Local Expert
September 28
There is no bill acceptor for handing over the proceeds of legal entities
See original · Русский
1
Level 6 Local Expert
September 23
The lack of air conditioning is very disturbing to customers!
See original · Русский
1
Level 6 Local Expert
April 5
A very excellent bank, excellent service, I advise you to become a customer
See original · Русский
1
Level 9 Local Expert
July 24, 2023
Квалифицированный персонал,все быстро,четко.Ожидания не более 10 минут,хотя был обед,и людей было достаточно много.
1
Level 2 Local Expert
July 29
The cashier did not accept the bills due to "creases from the rubber band."
See original · Русский
1
Level 14 Local Expert
August 29
The worst bank with the worst conditions and staff
See original · Русский
2
Level 7 Local Expert
January 13
Good specialists, usually not overloaded, there are usually no parking spaces
See original · Русский
1
Level 3 Local Expert
July 28, 2023
Отделение банка достаточно большое,а работающих сотрудников очень мало. Приходится сидеть и ждать достаточно долго. Обслуживание хорошее.
3
Level 14 Local Expert
April 26, 2022
Банк хороший,парковка есть,но мест никогда нет,впрочем,как везде в минске.персонал вежливый.одну звезду сняла за отсутствие наличной валюты при последнем посещении.свищи ее по всему минску,чтобы снять со своего же счета.про последние события неинтересно.отдавайте мои деньги,когда я захочу.это справедливо.
Level 10 Local Expert
July 26, 2023
Хороший и вежливый персонал. Но всегда как ни прийду, много людей.
1
Level 5 Local Expert
September 24
the worst bank
See original · Русский
Level 2 Local Expert
May 6, 2022
Всегда огромные очереди, а количество специалистов никто не регулирует. Меньше часа никогда не ждала. Все жалуются, но решать эту проблему никто не собирается. В последнее время Приорбанк стремительно теряет позиции, что весьма расстраивает.
1
Level 11 Local Expert
May 22
The cash registers were removed. ATM does not work often
See original · Русский
1
Level 8 Local Expert
August 18, 2023
Все удобно, быстро, вежливый персонал.
Level 9 Local Expert
April 13, 2022
Не банк, а дыра. На вопросы нормально ответить не могут, на всё - "так настроена Программа". Пришла снять наличных - счёт закрыли без предупреждения. В очереди никогда меньше часа в этом отделении не сидела. Про работу их чатов вообще молчу - на следующий день может ответа и дождёшься...
1
Level 22 Local Expert
March 26, 2022
Очень медленные работники. Приехал забрать заранее оформленную карту в очереди было 10человек. 4 специалиста работали, неспешно болтая с коллегами. В итоге почти час просидел . Жуть, не ожидал(
Level 5 Local Expert
January 7, 2022
Отвратительное отношение к клиентам! Пришёл сын в 15.40, взял талон, сидит ждёт своей очереди. В 15.55 выходит в зал по всей видимости администратор и сообщает, что видете-ли его не успеют принять т.к. они работают до 16.00. И чтобы он покинул банк. Что это за отношение? Талон у него на руках! Он его взял, до того как они закрылись! Почему его не приняли!
3
Level 12 Local Expert
February 17, 2023
Время работы для физиков неприемлемо. 17 вечера это очень мало, большинство только после работы могут попасть в банк.
3
Level 9 Local Expert
November 22
everything is fine
See original · Русский
Level 16 Local Expert
September 12, 2023
Я лучше промолчу,всегда снимаются проценты,если снимаешь наличные
1
Level 6 Local Expert
September 1, 2023
Работает всего одна касса. Ожидание 10-15мин. Это просто нереально.
2
Level 9 Local Expert
April 1, 2022
Это дом пыток, а не отделение банка. Из 9 возможных специалистов работают 2, очередь из 27 человек и на одного человека уходит минут 30. Время ожидания - бесконечность. Еще ни один банк такое себе не позволял. 0/10
Level 5 Local Expert
April 13, 2022
Если вы решили, что все предусмотрели и оформили предварительную запись, то вы глубоко заблуждаетесь, потому что ожидание составит больше 25 минут и после этого никто не сможет ответить вам, когда именно вас примут
Level 2 Local Expert
July 28, 2023
Всё быстро! Очень вежливый персонал!
2
Level 11 Local Expert
December 21, 2021
Я вот абсолютно не понимаю, почему в 2021 веке я должен сидеть в очереди больше получаса, тратя свое время, чтобы получить это проклятую карточку, да ещё и GOLD, по которой я потом буду 4 года каждый месяц платить за обслуживание. Сделайте доставку в почтовый ящик, не позорьтесь.
3
Level 10 Local Expert
January 19, 2023
Любимое место, чтобы быстро обменять или положить денеги на карту.
Level 10 Local Expert
March 8, 2023
Мой банк, и я посоветую, быть любому человеку, быть их клиентом
Level 7 Local Expert
September 12, 2022
Мне здесь все нравится. Иногда правда ждать приходится, - но это везде так.
Level 3 Local Expert
March 17, 2022
сидеть 2 часа в очереди и уйди домой ни с чем - норма для этого отделения. очень медленные работники, очень много людей в очереди
Level 14 Local Expert
March 13, 2020
Приятно было иметь с ими дело ,быстро решалось и во всем помогали , персонал хороший и сам банк хорош но уже лет 5 может больше у них ничего не брал не приходилось ,но в памяти осталось все только хорошее
1
1
Level 8 Local Expert
January 30, 2020
В целом, нормальный банк. Персонал вежливый и всегда готов помочь. Единственное, раздражают, порой, длинные очередь в польское консульство, что находится очень близко к зданию банка. Но это не сильно критично.
1
2