Just a terrible provider. Every month there are some problems, then they have DDOS attacks, then they supposedly have nothing to do with it, and just like that, the Internet speed drops almost to zero, and if none of this happens, then there will definitely be some kind of emergency situation where the Internet will be turned off for an indefinite time. It is impossible to get through to support, and it is also impossible to write back, the funny thing is that they still respond after everything has been fixed and ask if they need more help. I understand that there may be a lot of requests for problems and support cannot respond on time, so why NOT ALWAYS respond to a request a day or more later??

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Елизавета Голомах

Level 3 Local Expert

The most disgusting provider. Not only in terms of the quality of the Internet itself, but the entire system. Employees do not respond to complaints, it is impossible to leave a request, all phones are turned off, and if the operator answers you after two hours of waiting, he will be rude and reset in the end. They are not responsible according to scripts, but they take payment as for a full-fledged service that is not provided. I wish you closure!

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Elis MOON

Level 4 Local Expert

Frostbitten provider! They've been fighting some kind of bot attack for a month now. Are they taking money from us in full, but don't the directors have enough normal IT people??? How do you manage this company in general? The problem in Donetsk is still the same – no one does anything but takes the money in full!((the support service may not respond at all, or they brazenly hang up on you!

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Promtelekom

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46 reviews