Promtelecom has been working for 12 years, everything is in perfect order.If we take into account our military situation, then it works perfectly, repairs are carried out during the repair and the calls to the TP are real, and those who are not happy with something, as for me, all providers will not be happy.
If there is no snowfall in the city, no hurricane and no arrivals.Then all the turnover is done quickly.
And so if all of the above happens, then all operators will have a delay in repair and dialing.
So I RECOMMEND IT!!!
See original · Русский
Эмма Викторова
Level 2 Local Expert
January 10
If you are thinking of connecting promtelekom, do not try! On December 13, the Internet went missing, the wire fell on the road due to weather conditions, it was hit by a passing truck and cut off, we applied. So - SO FAR they have not deigned to come. A week ago, we called another provider, they said that "work is underway, so we are not connecting yet." So, they called back and connected us faster than promtelecom responded to our request left a month ago. By the way, the Internet in November also almost did not work because of DDOS attacks, and before that because of some earthworks. Tech. support is just terrible, after waiting in a huge queue you can simply turn off when you are already in 1-2 place and about 20 minutes of your time will go nowhere. If you get through, the operators never know anything, they can't clearly answer any questions, and if they do, they lie (for example, they told us that they were fixing two streets from my house and would soon reach us, it was two weeks ago, they still haven't reached us), the manner of communication rude, they can just hang up if they have nothing to answer. During a month of calls to them, they did not provide any clear information about the timing and progress of the work. Moreover, they had the audacity at that time to raise the price and withdraw money from their personal account. It's just an office of scammers. Thank God that we have Trinity and several other options here, people in neighboring areas have no choice at all, which is what this "company" uses. Avoid promtelekom like fire, if your nerves are dear to you, and those who already have promtelekom and still do not have the Internet - write complaints to Rospotrebnadzor
See original · Русский
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Екатерина Сементовская
Level 3 Local Expert
December 9, 2023
I do not recommend it! Absolutely disregard for subscribers. It is simply impossible to get through to technical support! 8.12 the Internet is gone. I left a request through the subscriber department, and tech support called back. I asked why you didn't pick up the phone, they answered me - we do, right on the call. This is a blatant lie, which I reported to the operator, because I got through to both a mobile and a landline phone within half an hour, they say the first in line, ten minutes and just turn it off. I asked how long the application is being processed and the repairmen will come - within a day. 9.12 I called back to tech support, after a short conversation, I was informed that today is Saturday and no one will do anything until Monday (although 100% of their fault when the bad weather collapses). I called back to the medical department, as a result, after the scandal, threats to write complaints to all authorities, the Internet was still made in the afternoon. It turns out that the day off did not hurt. This is the attitude towards subscribers in promtelecom! And by the way, due to the lack of Internet, no one recalculates, only on request, but it is clear that many do not write them, hassle and time... And by the way, the speed is constantly lower than stated, it is impossible to prove anything, they show that everything is fine! The service is terrible!!! I do not recommend it!
See original · Русский
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Николай А.
Level 3 Local Expert
April 25
I don't give a damn about subscribers!!!
The repair of lines is carried out according to the mood!!!
They are rude in every possible way when contacting about the speed of execution, as well as the support staff are rude.
See original · Русский
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Goran Nimak
Level 6 Local Expert
August 22
I have been using the services of this provider for 10 years. All issues are resolved fairly quickly (given the situation).
See original · Русский
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Яна Эдуардовна
Level 2 Local Expert
November 3, 2023
I asked to make a recalculation for an unproven service, at first they told me to call when there is no Internet and then to recalculate. Sorry, the power outage after the shelling is the reason why you need to call? It turns out that these are my problems, they provided a service. After turning on the electric power, I overloaded everything, checked- there is no connection. Power outage at 21-10h 1.11.23 as of 13-28h 3.11.23 there is no Internet. The dispatcher accepts the request for his absence, motivating the conducted Rems. Works. And when contacting the abon department, they tell me that since the connection of elenergia, I had the Internet. A MIRACLE
See original · Русский
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Авалон Заморский
Level 2 Local Expert
July 14
I am absolutely satisfied with the Internet provider. Even after shelling, bad weather, etc., they come and restore the Internet as soon as possible.
See original · Русский
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Дмитрий Г.
Level 2 Local Expert
April 5
It has deteriorated to an outrage.
The speed drops to 1 m.bit.sec.Tech support will find a bunch of excuses, but it won't solve the problem. They will also require payment for the call, but they will still not arrive.
See original · Русский
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Инна Полякова
Level 2 Local Expert
January 12
Orbits are 90 And since December 12, 2022, we have been contacting every day without the Internet. There is no result. Everything is attributed to the elements, which began on December 14-15. Technical support sends to the communication node, and at the communication node they send to their area. I ask you to connect me with the management, which gives the outfit no connection. They don't know when the outfit will be. There is no Internet in the two houses at the beginning of the street. The wires are whole and weigh. Help us solve our problem.
See original · Русский
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Александр Л.
Level 5 Local Expert
November 29, 2023
Hello everyone, I'm telling you as it is:I live on Lydiivka-at first there was velax (I thought it sucked), now it's promtelekom (peak. peak.peak), you can't find the right words. There is simply no Internet: according to the contract 50 m.bit, in fact 0.5 m.bit, it is impossible to get through, sometimes there is Internet in the morning... When you get through, you hear stories about a super duper hacker attack... Unfortunately, there are no other options...
See original · Русский
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Виктория ----------
Level 2 Local Expert
February 13
from 12/15/2023 to 02/12/2024 there is no Internet, the application has been submitted, but they cannot answer me when repairs will be made, they do not know. Think about whether you want to be without the Internet for several months, for this period we have not had it for 2 months. and how long it will not be is still unknown.
See original · Русский
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Илья
Level 4 Local Expert
November 15, 2023
I've seen everything, but not like this.
There was an accident at the site that serves our address. The wires broke.
For two weeks, this company feeds only with promises that 'the brigade is already aware, they are already going / mounting / finishing', etc.
As a result, they stopped answering calls altogether.
I do NOT recommend it!!!
See original · Русский
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Вика Дударь
Level 2 Local Expert
November 29, 2023
Terrible Internet. I called tech support and said that the speed is low, it shows 72. They told me to do a giktest. I did it, it shows 74. I'm calling again. They started rubbing some bullshit into me, and then they hung up on me altogether. We need to change the provider. I don't advise anyone!
See original · Русский
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Ярослав
Level 8 Local Expert
June 16, 2023
Добросовестный поставщик стабильного интернета. Цены приемлемые, качество услуг хорошее. Всегда приветливые и вежливые.
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Вова А.
Level 3 Local Expert
November 15, 2023
14-15.11.23 g. Frostbitten from subscribers by forwarding. Not pretty. If possible, do not connect this operator. The stated speed is 10 times underestimated((
See original · Русский
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Волк
Level 7 Local Expert
July 21, 2023
Пополнение счета только через терминал, который иногда не работает, а наличными не принимают. Очень не удобно приходится искать другой терминал на районе, чтобы оплатить услуги, но уже с комиссией
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fcn.maks
Level 2 Local Expert
June 25, 2022
У меня работа связана с ютубом, плюс стримы, то есть требуется постоянный доступ к интернету, проблем за 3 года не обнаружено, интернет всегда (тьфу, тьфу) работает как нужно, плюс приятно что есть тариф на 500мбит для частного сектора, единственное что цену бы чутка поменьше, хотя бы как в том же Ростове, а так рекомендую! Пинг в играх чаще всего ниже чем у Матрикса, входящая и главное что, исходящая скорость как заявлена в контракте (некоторые провайдеры хитрят с исходящей скоростью)
Ну и наверное самый главный минус, что иногда операторы грубые, не всегда приятно к ним обращаться
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pnmz
Level 5 Local Expert
November 1, 2022
Интернет хороший. В случае обрыва линии воостанавливают, довольно, оперативно.
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Andrew Feniks
Level 16 Local Expert
October 24, 2023
Stable Internet, like it
See original · Русский
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your.reaper
Level 4 Local Expert
April 23
The years go by, nothing changes!
See original · Русский
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Юлия Лихацкая
Level 5 Local Expert
July 28, 2022
Хороший провайдер, проблем не возникало.
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Maxim Dobrovolskiy
Level 4 Local Expert
December 11, 2019
В целом неплохой провайдер, за много лет каких-то серьёзных проблем не возникало.