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Open until 8:00 PM
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Vulica Galavackaga
22 m
Features
Credit card payment
Sunglasses
Pickup points
Gift certificate
Children's optics
Eye tests
Promotions:discounts, promotions, special offers, bonuses, gifts
Payment method:discounts on services preferential categories, discount system, prepayment, postpay, cash, payment by card, installment, cashless payment
Opticians services:compliance test, selection, repair
Medical specialists:ophthalmologist
18 reviews
August 16
I ordered glasses in this optics. The consultant doctor is not very customer-oriented, at least until you show a 100% desire to buy something here. in the process of selecting frames and lenses, benevolence and responsiveness increased significantly, but the sediment remained, well, okay, you never know if a person did not get enough sleep. The contact seems to be established, the frame was chosen, as well as the lenses. The latter are complex in appearance, astigmatism, plus I decided to please my eyes with photochrome, the production time is 2 weeks. OK, I've contributed half of a rather large sum, I'm waiting for my charm. And exactly a week later, a consultant calls me (already another one) and pleases me with the news that my order has arrived, or rather part of it - lenses that do not fit the selected frame!!! At the same time, it is physically impossible to fit my complex lenses to this frame (according to the consultant in optics). To put it mildly, I am shocked, but on that wire they finish me off with the phrase - come and pick up another frame ... to my question - and if I don't like anything, the consultant reassured me that there are 2 more opticians in the city, the choice of frames is large ... I decided to clarify on the refund of the advance payment - but the lenses have already been made, you are for they were paid... in general, I decided to go to the optics, sort it out on the spot, so to speak. I previously called the general number for consultation, the girl promised to report this incident to the management in order to resolve this misunderstanding ... as a result, the amount of the advance was returned 100% (the consultant immediately offered a refund on the spot), the level of trust in this optics is 0%. I do not recommend going to this optics specifically
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2
October 24, 2023
Great specialists. They talked in detail about the variety of coatings and types of lenses. And I am a bespectacled man with experience and have ordered glasses a lot in my life. I ordered glasses with photochromic French lenses -the quality is awesome. I have never had such🔥
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March 9, 2023
First of all, I liked the service. Consultant Tatiana knows how to choose an individual approach to each visitor and the choice of frames was made very successfully. Of course, I understand that this is her job and all that, but you must agree, it's not often now that you meet a consultant who really helps, and not just for show offers help. I'm happy with the glasses. I recommend paying attention to a large selection of frames (glasses) and go to the Lumen optics at 36 Mazurova Street in Gomel!
See original · Русский
1