Public Service Center

5.0

240 ratings

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Алексей К.

Level 4 Local Expert

Half the services don't work. My wife ordered renewal of driving licence through egov and got the message it was ready. Came to the center, and the clerks tell he it was not there. It is always easier to say no. While the document was ready and after insisting, she collected the thing. Still happy about the egov functionality.

Бахтияр Маратұлы

Level 8 Local Expert

I mean, it's alright

Данил Е.

Level 4 Local Expert

There are huge queues, there are not enough specialists. The specialists are illiterate. You sit for 2 hours to get the wrong service. You come and sit again. There are 30-40 people in line in front of you.

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jozefiiin la

Level 2 Local Expert

I have been coming for the umpteenth time and the staff always perform at the highest level, I come specifically for this from Yona from another area, they do everything very quickly and will help with any questions

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Маринур

Level 6 Local Expert

The team doesn 't work cohesively enough . We take the ticket and sit in line. They manage to serve strangers without coupons. Then why the coupons?computers often don't work. The population is walking around in the woods, not knowing who to approach. There is no referral or explanation from the staff

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Матвей

Level 8 Local Expert

The most incomprehensible public service system. I came to get the EDS, stood in line for an hour to create an application, and waited in line for 2 hours to confirm the EDS. In the end, he spat and left. The staff is not working! They will accept 1 person and chat with each other for 20 minutes and drink coffee. There is also a scam in the queues. Everyone is waiting for their turn with an electronic ticket, except for the kings who climb out of line and the employee naturally accepts them. It's a terrible place, I'll do without this EDS

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Сергей

Level 8 Local Expert

To get a ticket, you need to stand in line. What for? OK, the queue has been defended - the database does not work for submitting documents, it is not known when it will work. Level 👍

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Гульбакыт Р.

Level 12 Local Expert

Comfortable, fast service. The staff answers all citizens' questions intelligibly.

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Azina Z.

Level 6 Local Expert

So-so staff, I was with a group 1 disabled sister, it was inconvenient to take her in a photo with an ID card, a cramped place for a wheelchair - somehow they placed her in a narrow place in front of the camera near a specialist, none of the staff tried to help us, somehow they took a picture of a sister with Parkinson's disease. Before that, when asked to come home, they replied that they did not have a digital camera for passport photos and authentication

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Diamond Ispulaeva

Level 2 Local Expert

I really like the man who works in the 13th window! Works with foreign citizens! Very polite , he will prompt and tell you everything ! It prints quickly , and generally works and maintains quickly !

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Сергей Воробьев

Level 15 Local Expert

Suddenly, it was necessary to obtain a document for a non-resident of the country. I experienced very pleasant moments of communication with the operator, who was extremely friendly and very competent. There will be wonderful memories of Astana residents and the country.

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Arg

Level 2 Local Expert

Good service, there are shortcomings, but the people who work here try to level them out. I felt not a formal, but a human attitude, which is very valuable nowadays. Thank you all so much for your work!!! I especially want to express my great gratitude to Alieva SezIm!!! Attentive, patient, works quickly and accurately!!! I wish there were more such employees! I give 5 stars for her work!

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Юлия Ю

Level 4 Local Expert

The fastest possible service! Very polite staff. The center has spacious halls, wide sofas, a beautiful interior, and a children's corner. We needed an IIN, it took 17 minutes to submit two applications, although there were a lot of visitors and at first we thought we would have to kill an hour and a half here. When the IIN is ready, you receive an SMS with a link to the document, you do not need to go to the PSC a second time, it is very convenient.

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Жанна Тоимбекова

Level 3 Local Expert

The queue is incredible to get a ticket and I wanted to hand in one certificate during lunch, there are 40 people in front of me, I will have to go another day

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Канат Игибаев

Level 4 Local Expert

Consultants are ignored, big stories, the system is hanging, computers are not working.

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Айгуль Айгуль

Level 9 Local Expert

The location of the building is good, the building itself is very beautiful and comfortable. Polite and competent staff. Especially Rahmet for the quality of work and services to Munira and Bauyrzhan

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Чингиз Садвакасов

Level 2 Local Expert

Disgusting as always. The services are not working, the staff is not competent and very rude.

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Светлана Шереметева

Level 13 Local Expert

A decent new building, everything is fast and automated, delicious coffee and rolls in the coffee shop)

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aidakz3005

Level 9 Local Expert

Hello everyone, the fastest, most efficient PSC, they always solve immediately, any question regarding documents, I will definitely come to you again to get a passport,

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Ернар Жанабай

Level 3 Local Expert

Perhaps the best point in the city,they work very well and quickly, but in general I am satisfied (They did in 1 day what I could not do at another point for a whole month)

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Асыл Нурпеисов

Level 3 Local Expert

It's always clean.Fast service. Nice staff But parking problems

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Massimo V

Level 30 Local Expert

In general, everything is convenient and fast, but there are many complaints. 1. Parking nearby is unrealistic. Okay, when I was alone, yesterday we were stomping away from the sports complex with the baby. 2. They really shouldn't have cleaned the coffee shop. 3. Sometimes there are not enough seats.

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Галиакберов Андрей

Level 20 Local Expert

Good idea, professional staff. But it is still difficult to get rid of queues in such institutions.

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Марал Исмаил

Level 2 Local Expert

A good department. Clear. Quickly

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Маншук Ахметова

Level 10 Local Expert

Everything is fine, but as always, the system freezes like everywhere else.

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Владимир Царев

Level 30 Local Expert

A convenient and very comfortable place, coffee and desserts and dinners are sold inside, it's cool that there is now a state bureaucracy with a human face. We recommend this PSC

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Ислам Ислам

Level 3 Local Expert

The server is not working all the time, the workers do not want to work normally, there are constant delays and they go back and forth instead of telling the first time where to go

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Altyn Y.

Level 4 Local Expert

Calm, comfortable inside , Everything is normal At the reception, I would like faster service and attention

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Сергей Хомутский

Level 10 Local Expert

The PSC is normal, but the staff needs to be more attentive, the first time the inspector messed up something when filling out my IIN questionnaire, I had to go a second time, well, at least the head of this PSC forwarded everything and did it normally, I express my great gratitude to her!And the center itself is good!

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Lev Medvedev

Level 6 Local Expert

I got what I wanted in 2 days, thanks for your help.

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Сергей Попов

Level 20 Local Expert

I opened an IIN without any problems, being a citizen of the Russian Federation. Everything went quite quickly and efficiently. The staff explained the procedure in an accessible way, answered questions and provided the necessary explanations. I was satisfied with the service!

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К А

Level 2 Local Expert

Terrible and rude service, questions are not answered normally

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Инкогнито 9718

Level 7 Local Expert

No one knows what they don't know On April 22, I applied for a certificate of non-liability on June 2, I still go I don't know what's going on, the registry office is not responding, it's a mess, no one cares to urinate, they sort it out a third of the time I come just sitting on the phone and shaking their hands, they've recruited people for the number

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Римма

Level 4 Local Expert

There is no drinking water. There are no shops nearby. They are rude at Kazpost.

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daniyal Nurkenov

Level 13 Local Expert

PSC as a format of communication between government agencies and the public is a very convenient thing when comparing old approaches or those of other countries. I haven't queued in this particular PSC for more than an hour. Once, an employee did not understand what was required of him and issued the wrong certificate.

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Руслан Канатович

Level 8 Local Expert

Lack of parking is one of the main disadvantages. And so, among all the PSC centers in Astana, it is more equipped and with modern renovation.

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Арай М

Level 2 Local Expert

It takes a very long time to submit documents for obtaining an identity card.

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💵💵💵💵

Level 11 Local Expert

The specialists are very good, competent, and polite!

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Айгерим Алсеитова

Level 8 Local Expert

The polite woman at table 7 served very competently, I am satisfied, thank you very much.

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Никита Т.

Level 7 Local Expert

A comfortable, cozy organization. The staff are polite and intelligent. We solved all the problems in an hour. Thank you.

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Phoenix

Level 18 Local Expert

Clean, friendly staff, fast service!

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Бакытжан Жумабаев

Level 2 Local Expert

The quality of Service is very poor. You have to go a hundred times to get one document! It was possible to solve this problem in one visit. Managers are careless about their work. In a word, I put the price of Kerey and Zhanibek 4 PSCs -3.

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Ann

Level 4 Local Expert

We flew with my husband for two days to specially update his passport (at the end of the validity period). Both passports (ID card and foreign passport) were made in a day, the staff is polite, responsive, everything is clear and to the point. Thank you very much!

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Шолтыр

Level 9 Local Expert

Long queue, slow service

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Артем Исмиев

Level 27 Local Expert

Excellent PSC, they helped me with everything. People work fast. I'm happy with everything.

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Владимир

Level 9 Local Expert

An analogue of the MFC in the Russian Federation. They serve you quickly enough. I received an INN and an EDS.

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Улнар Байжан

Level 2 Local Expert

The service is zero, everyone is rude, not happy, some do favors when I owe them

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Айгуль

Level 15 Local Expert

Some managers are louts.

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Канат Касымов

Level 5 Local Expert

It's good that there is a PSC nearby, convenient location next to the house. Employees help and give advice to the best of their ability. It's generally fine

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Владимир

Level 17 Local Expert

The most comfortable service center in Astana.

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Public Service Center

72 reviews