Public Service Center

Rating 4.4
699 ratings
Rate this place

235 reviews

Level 14 Local Expert
October 4, 2024
My number didn't take so long to be called (it was a Friday morning) but the lady at the desk (old one) was very unwilling to solve other people's problems, luckily I had had my instructions taken before by another employee, so I just quickly got my number with her.
Level 8 Local Expert
October 11, 2024
Overall, everything is fine. yes, there is a paid service in the form of payment, whether receiving an INN or a personal manager. But I'm sorry, you came from the Russian Federation, for example, and it's difficult for you to pay 1000 rubles for communicating with you and doing something for you in a foreign country. Then why do we always whine in the Russian Federation that it is impossible for foreign specialists to do anything for free. But on the topic of a commission of 250 tenge by 5500, it is already unclear))) well, it's rather unclear why everything is without checks and you can't pay with a card.))))))
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Level 3 Local Expert
August 5, 2024
I came to make out an IIN, made an appointment in advance via a bot in tg. They found my record at the reception, everything was correct. Then she waited her turn, went to the window. Immediately, they begin to argue that the coupon was taken incorrectly, a new one is needed, although the registry confirmed that everything was correct. OK, I went to get a new one, the queue was waiting again. She went to window #15. A very arrogant, arrogant and snide young man proved to me that the service is paid, 5500 + 250 (commission. for what? :)) tenge. After my indignation, he gave me some kind of fake contract "for the provision of personal manager services", which includes a priority queue, it's very funny, I waited more than an hour for my turn. He pressed for payment without reading and filling out the contract, he did not need it :) He refused to provide any regulations, documents, tariffs for services. The official website states that the service is free, I was not able to prove the opposite, everything is in words. I answered the questions without knowing and dodging, they don't give out a check for payment, only a fake receipt on a piece of paper. To my indignation, he sent me by the hotline number and to the PSC located in the countryside. Lawlessness, extortion and arbitrariness, keep in mind! Don't set foot in such places anymore.
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Level 4 Local Expert
November 21, 2024
The terrible PSC that I saw in Almaty!!! Needlework and the Government itself for citizens, work with the staff, they are very rude, arrogant, arrogant, as if you are asking them for something, there were two situations, not counting mine: a disabled woman came to table 6, changed documents, so she was carried there in full, poked They shouted and also accused her of taking up time, I understand it's difficult to work with people, but you chose this job yourself! The woman felt sick from such treatment! They talked to her like a dog, the second case was at the 1st table at the entrance, so there the youngster ran over the old man so much that he was confused, while the man buried his wife and came to do the documents, before that he buried another of his relatives, the man is shocked and then tell him the dates of death? He doesn't remember and he's roughly like that! What kind of attitude is that? Where did you learn this? And I was making a passport for a child, a girl was sitting at the second table - isn't it already impossible to be polite to a child- 3 years old, he can't understand what to do and how to do it, rudeness, snorting and discontent - it's written on his face - what are you doing? Solve the issue and teach them how to behave properly
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Level 3 Local Expert
September 30, 2024
Employees do not know the law, the concepts of the service recipient and the receiving party, they do not know how to read, as an example of refusal they showed a response from the system that does not coincide with my case at all, refused to accept documents without reference to legislation and came up with rules that do not exist, apparently they have never accepted clients who know the law perfectly and their rights, at the same time, they do not understand legal concepts and procedures, they know their work very poorly, while they insulted me, saying that I am stupid and do not understand anything, although I repeat, they cannot even read the response of the failure of the RVP system
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Level 18 Local Expert
July 25, 2024
a spacious and clean hall, lots of seats and electronic queue screens. the toilet is not from a large shopping center, but it is present. how to pay for services closes a little earlier than the PSC
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Level 9 Local Expert
December 3, 2024
Non-residents are not welcome here. First, you stand on the ticket at the 13th window, they say that they are not coming to us and they send you at 29. As your turn goes by, they tell you that it's not for us, and you have a window at 28. As a result, you spend two hours standing in queues to adjust the IIN. The staff itself is unfriendly, works hard, responds through clenched teeth.
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Level 9 Local Expert
July 17, 2024
I arrived on Wednesday at 11:00 in the morning, left at 12:10: - the reception desk is right at the entrance, whether there are no vending machines or they do not work (it was not obvious) - I received the number 2226, at the time of receipt a person with the number 2222 was invited - the reception took place first at window 13, then at 11 - people are served without waiting in line, but this did not affect my case (when they started accepting without waiting in line at window 13, they simply switched the electronic queue at 11) - they did not force anything to pay - I needed a foreign passport and a local number to receive an SMS - the reception itself lasted 7 minutes - a receipt is sent to the body and when the IIN is ready, you do not need to come again Of the minuses: the room itself, of course, loses a lot to the Moscow MFC + a small number of PSC offices in the city leads to a large number of people in it, even on a weekday during working hours
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Level 15 Local Expert
September 10, 2024
Boorish service. The opening of the IIN is only for 5750, you sign questionable documents, you sit for an hour and a half waiting. The application should be rolled with such arbitrariness. They take money out of the blue. There is no customer orientation.
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Level 18 Local Expert
August 6, 2024
The level is not very high, the PSC staff lacks qualifications. Although it's quite amazing - the central area of the city and such. I was making out a certificate from the registry office, my last name was mixed up when we were preparing a request to the registry office. It's good that the registry office called, clarified everything on the phone. There are a lot of people (((. There is something to work on. UPD. They began to work faster, they did not have to wait long, the response to the request for a copy of the certificate was 3 working days. However, for technical reasons, the answer was refused)) UPD #2. Although there are still a lot of people, work has become faster and clearer, the rating is a solid 4 *
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Level 2 Local Expert
May 10, 2024
Today we were at the Turksib PSC, we need to make a request to the Sverdlovsk Registry Office of Russia, we need to get a birth certificate for my husband's late father. Earlier, 10 days ago, I called the number 1414 and consulted on this issue, the operator girl listened to me, asked for details and politely and confidently explained that we need to contact the PSC. Today we turned to the Turksib PSC, firstly they refused us and said that the PSC was not doing this, secondly, when I announced that I called 1414, they just told me that there was probably a new girl there and she answered you incorrectly, thirdly, the PSC employee said it all at the reception as if I had come home to him. I asked the boss, he pointed his finger at the employee sitting next to him, like he's the boss, who naturally, after hearing our conversation, confirmed what was said first.Of course, I doubt very much that the boss was sitting at the reception, but I did not make a scandal. But there is no limit to my indignation! Why DON't COMPETENT people work? And it doesn't matter if these two are in the PSC or operator 1414, we've lost our time! And they are not pleasant at the reception in the PSC, they seem to have explained where to turn, but why should we tolerate his tone and arrogance!
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Level 9 Local Expert
July 13, 2024
I changed my passport to a new one, and I did everything within 45 minutes. Promptly. The only point is that there are not enough seats, otherwise everything is fine.
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Level 2 Local Expert
October 4, 2023
Today I visited the Almaly district PSC and was very, very outraged Everything is known in comparison, I moved from Astana to Almaty In Astana, the service was at the highest level, fast and clear I came to restore the pension book, due to the loss, but I met a lot of obstacles.First they told me to go take a picture, I took a good photo Then, after looking at the employee, he said that he had to wait a month until we made a request, it would take a lot of time, I had to contact my superiors, who said that they were considering it for ten days, but not a month, after all, -this indicates the incompetence of the employee … In Astana, when the PSC made any document, they notified, there is no such thing here
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Level 9 Local Expert
December 11, 2023
Today I applied to get an IIN, they said until I pay 4250 tenge, the service will not be provided to me, my objections that this service should be provided for free were answered that it was before. I say that I called the 1414 hotline and they confirmed that the service was free, the manager said that they had not instructed him). Among other things, I want to say that the service is terrible, after I took the ticket and waited for 50 minutes, the ticket window number 11 lit up on the scoreboard, went up to it, and there was a live queue for another three hours. I ask the specialist why she turns on my ticket number on the scoreboard if she has a live queue, she says it's supposed to be. In short, complete horror((((((😩
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Level 6 Local Expert
December 25, 2023
There is a similar problem with the payment for registration of the IIN. Both the receptionist and the manager say that it is possible to register only with the help of a personal manager, and they are issued free of charge only at the Central Department Store, which is located far from the city. I'm calling 1414 to confirm that the service is free. Either there is something wrong with the PSC, or you need to update the information on the website and in technical support.
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Level 14 Local Expert
April 4, 2024
The terribly low level of qualification of specialists. We came to make registration, they tell us, carry a notarized power of attorney! We bring a power of attorney, they tell us that this is not the power of attorney! As a result, 10 thousand were spent, which no one will return! The working day starts at 10! We arrive at 10! But some "specialists" can come at 10:25
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Level 2 Local Expert
February 28, 2024
I need to pick up a ready-made passport, and the PSC is open from 9:00 to 18:00. It remains to find out from the support service when a person working on the same schedule should use the services of a PSC. We worked until 20:00 , and it was convenient to pick up after work. And now it is unclear who the public service center is aimed at
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Level 4 Local Expert
March 18, 2024
Today, 03/17/2024, I visited this PSC in connection with the extension of the EDS key , I stood for an hour to the manager , he sent me to the contact area to apply for an extension through Egov, I stood there for another hour and a half because the database was frozen , in general, I did not do anything , I just lost time. Disgusting service
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Level 8 Local Expert
June 6, 2023
This is the only PSC in the whole city that works on Saturday. We applied for passports for the first time. In general, the staff are polite and competent. There are 5 booths for registration, but only one worked. We waited for 2 hours. When our turn came, the reception began in the second booth. When I picked up my passports on a weekday, I hardly waited, although the PSC was almost full.
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Level 12 Local Expert
June 11, 2023
A good place is fast enough, the staff is responsive, it is very convenient that there are a lot of chairs, there are a lot of people, but the queue moves quickly.
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Level 6 Local Expert
January 14, 2023
It's a mess. Some employees say that your request has been executed successfully, others do not see it and cannot do other actions because of this, they send it again to another employee on the first question, who confirms that it has not been completed, but cannot explain why (for each visit, of course, you take a new electronic queue ticket, to get which one, you need to stand in a live queue at the entrance). As a result, they are sent to the boss, who accepts them not even on a first-come, first-served basis (not to mention electronically), but at his discretion with obvious signs of giving preference to certain persons. You sit for half a day, waiting for someone to condescend to you, and in the end you still don't get the result. They clearly have no desire to deal with your question. There are polite and cultured staff, but they can't help either. And there are arrogant and arrogant ones, I even ran into rudeness
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Level 21 Local Expert
October 11, 2024
That's how it is. The queue may be small, or it may be very large
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Level 17 Local Expert
February 25, 2023
Guys, we are Russians, we came to get the Caspian map, the staff is competent, we worked quickly, we did everything very quickly and efficiently!!!
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Level 19 Local Expert
June 21, 2023
The service, as always, leaves much to be desired. It is clear that consultants cannot know everything, but as soon as a question is not addressed to them according to a template, they cannot solve the problem. And it's good if they try to find out from the boss, but they can force them to come several times until they fully understand the problem
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Level 6 Local Expert
April 13, 2023
Well done, they work in an accessible and cool way, they will tell me and help me. I came out of there in a great mood, May Allah grant everyone who works there good luck
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Level 4 Local Expert
November 10, 2023
Absolutely boorish attitude towards visitors on the part of all employees, including the management staff. They require payment for registration of the iin. They forced me to go to the other end of the city, saying that it was free in another department.
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Level 12 Local Expert
January 19, 2023
The PSC itself works fine, but the bank that accepts payment is disgusting. I stood for half a day to make the payment.She was wearing a mask, but she still caught the virus in the crowd. A terrible crush and a crowd to pay for! As the head of the PSC, knowing that customers need payment, signs a service agreement with such a not very competent bank! I wanted to pay at another bank, but the details could only be taken from the cashier, i.e. still stand in line. No one would let me near the only working window!
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Level 9 Local Expert
June 6, 2023
You can praise the employee of this PSC. The operator I got to couldn't figure out the situation, but the employee sitting next to me began to help with advice, then offered to move in with her. I sorted out the issue and started the application processing process. Well done, it's professional, and most importantly, humanly.
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Level 4 Local Expert
April 30, 2024
We have come to issue an IIN. Like others, they were informed that they could issue an IIN only for 4,000 tenge. They are allowed to sign a contract for the provision of individual services. In fact, you voluntarily pay for the service "Your personal manager". At the checkout it turns out that the top commission is 250 tenge per payment) They say if you want it for free, then go to Serikova, 6a (PSC outside the city)
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Level 7 Local Expert
June 30, 2022
Clean, cool. Clear, well-coordinated work of the staff, polite consultants. Bilingual service, electronic queue. The only drawback is the problem with parking the car.
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Level 10 Local Expert
May 11, 2023
On Wednesday morning, 05/10/23, I applied for an IIN in 10 minutes (as a foreigner). Minimal queues, fast and courteous service! Already at 12:00 I received an SMS about readiness. At 16:00 I received a printed sheet! Thank you for your help! I am very happy)
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Level 7 Local Expert
July 5, 2024
The boorish attitude of some employees. People are climbing without waiting in line. There is no order and organization.
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Level 2 Local Expert
September 21, 2022
The most terrible service in this PSC. Almaly district. To get a certificate form4, the registry sent it to the self-service sector, where the operators replied that this certificate was issued in the operating room, there was a queue at the registry again to get a ticket to the operating room, when my turn came for the ticket, the operator of the operating room accepted the coupon and sent it to the self-service sector, allegedly I can get a certificate there immediately, but he has to wait 3 days a certificate from the registry office. I went to this sector of self-service again, they applied, paid 918t state duty and replied, wait for the application, stood for half an hour and they tell me to come tomorrow, the base after updating prepares a certificate for a long time. I arrived tomorrow, they answered me, come back tomorrow, I wrote down the number of the deputy director of the PSC and called and wrote, by the evening I received an answer, come back tomorrow, i.e. on the 4th day. She began to be indignant , to which they replied that the certificate was being prepared for 3 days and the 3rd day was already ending . Why then did the operator of the operating room when I approached him not accept but sent him to his sector. And the egov sector did not accept it from the very beginning, I sent it to the operating room, but in the end the application was accepted by the egov sector after the 3rd round, but the certificate turns out to be done in the egov sector also 3 days. Although 3 days have already expired, I still have not received a certificate, the status is pending. Football players called each other, and in their sector to get into the queue, to clarify the registry office- the queue, then to get a ticket to the operating room from the registry office-the queue, with a ticket to the operating room -the queue, from the operating room to their sector- the queue, then for several more days every day to run to the PSC and they tell you come tomorrow and so tomorrow is the 4th day. I don't know how much longer this will go on. I want to cry and cry and scream from such a service! 21.09.2022
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Level 7 Local Expert
December 3, 2022
The only PSC that works until 20-00 on weekdays and until 13:00 on Saturdays. Very much in demand! There are no GASK application forms at the reception, which is not good for me. I had to ask someone from the staff who independently typed this statement on the computer and printed it out to me at my great request. I use this PSC when I do not have time to submit documents before 18:00 at the Auezovsky PSC.
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Level 8 Local Expert
September 27, 2022
I give 3 stars, because of the time, but now it's such a time that there are a lot of immigrants from Russia. At 15 o'clock I received a voucher for the IIN, and at 18 it was my turn, and today, a day later, I received an SMS about the readiness of the documents. The hall is large, many employees work, about 40 windows at the same time. There are a lot of people, there is a buzz, a queue at the information window. What I didn't like was that several streams were running, after an hour of waiting, my number appeared on the scoreboard, when I came up, they said that it wasn't mine, mine would be another lap later, this is not a big problem. But when issuing the ticket, they said that there was a three-hour wait. In the evening, after 19, there are much fewer people
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Level 15 Local Expert
March 6, 2023
In principle, the PSC easily processes all customers, the service staff is quite adequate with the exception of the reception desk, probably due to the most nervous stressful work, you will also encounter a lack of parking on both sides, but this will not surprise anyone
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Level 8 Local Expert
December 24, 2022
I often apply for various reasons. Competent specialists are sitting in the reference room, they explain it intelligently. Recently, the queue for specialists has been very small, moving quickly. It saves time. One of the disadvantages is poor ventilation in the room, sometimes it is stuffy.
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Level 9 Local Expert
January 27, 2023
The attitude towards people and service has become much better, as well as the service time is very pleasing! Especially for a foreign passport, I was just happy when they served me quickly)))
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Level 6 Local Expert
May 25, 2023
I went to this PSC, although there was a very long queue, but very polite staff who listened to me and helped . I liked everything
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Level 6 Local Expert
April 7, 2023
I received an IIN in this MFC. Maybe I was lucky, but in those days when I applied and received the finished document, there were few people, there were no more than 10 minutes in the queue, which I consider comfortable and fast. The document was ready in three working days.
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Level 5 Local Expert
December 13, 2022
High-quality service if you are friendly. There is a notary in room 119, there is usually no queue there. We went in and crossed into the courtyard, you will see the inscription notary on the left. (First floor, turn right. There is a brown door on the right)
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Level 18 Local Expert
May 12, 2022
The specialists have become smarter, the service has accelerated, but still a lot of people want to receive services in this particular PSC. Parking can be found nearby. The city center. Comfortable.
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Level 4 Local Expert
December 28, 2023
Disgusting service, they kick questions from window to window and demand money for free services
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Level 11 Local Expert
February 20, 2023
We issued the document immediately , although we do not live in the country , there are a lot of working windows , there are no queues , well done high-quality work , they also work on Saturday
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Level 8 Local Expert
June 21, 2022
It's a convenient PSC, but there are a lot of people from 9, although the staff processes requests quickly. There are enough places to wait. Ramps and staff assistance are provided for people with disabilities.
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Level 15 Local Expert
November 19, 2022
An ugly organization!!!No one knows beyond their nose, rudeness is present.You need to buy a flash drive on the street, the devil knows where, the same thing is printing documents, go and look for where you can print it.There is no desire to go there a second time, probably the most corrupt state organization, the worst I have ever met.
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Level 9 Local Expert
May 29, 2023
I have never seen such a service. As many as 40 windows are accepted. The queue moves very quickly, a comfortable waiting room, polite staff.
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Level 10 Local Expert
February 22, 2023
Everything works fast enough. Some employees need to be trained in politeness and customer orientation
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Level 6 Local Expert
November 28, 2022
I arrived on Saturday to apply for a passport at 12:50, I read on the website that the passport office works until 14:00, they said that I was late, but anything can be written on the website and is not true, but passport offices work until 13 and at 12:50 they do not put in the queue.
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Level 24 Local Expert
June 18, 2023
In general, it's not bad, but the staff nods at each other every other time when providing assistance to the public on self-access computers
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