Neat, clean, polite PSC staff. Observing the situation in the hall in the queue, we propose to make for visitors 70+ and people with disabilities (wheelchair users), to make the principle of solving the problem / situation of one window in the truest sense. This is when a representative of the PSC goes to the necessary specialists of the PSC, let the queue of this window be slower, but without nerves and humiliation of one particular Kazakhstani citizen. This is not a problem of this particular PSC. We need a systematic approach for all the centers. The Alatau PSC is generally GOOD.
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Анатолий Марков
Level 7 Local Expert
March 25
They served quickly, the joke is that everyone eats right at their workplaces, like lunch, they let their own in without waiting in line, but there are no questions, the IIN is also indicated for free, but they still charge 5,000 for something, and there is a check, like for service. But they gave everything, and thank God
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Гульнара Расбекова
Level 5 Local Expert
March 26
Well, I can only give you three stars, because I've been there a couple of times. I didn't like the fact that, as always, the queue is a kilometer long, you sit and wait, and the windows open every other time to ventilate.
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743460 Лули
Level 8 Local Expert
May 22, 2023
The PSC of my district and, of course, I have to apply there. The building is new, there is no special fuss in the halls, the queue moves quickly. It's not hot inside the PSC in summer, and it's not cold in winter. By the way, the employees of this organization react quite professionally and quickly, help, answer questions, solve problems. There is a place in the basement where you can take photos of documents, a copier and flash drives before installing an electric key. They'll take 2 thousand, keep in mind. Next to the PSC there is a cafe like a bistro, you can have a snack, even lunch. There is also a notary, banks, etc.mag.there is a parking lot nearby.
The only bad thing is that the bus stop is far away, according to momyshuly (and it feels heavy when you walk in winter or summer under the scorching sun. Especially for the elderly or disabled.)
For some reason, many PSC are located far from transport arteries. Or maybe you just need to make bus stops closer there, for those who are not in their car?
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5
Я
Level 21 Local Expert
July 6, 2023
Great location, easy to reach.
A large, comfortable room.
There are enough specialists, but sometimes there are a lot of people
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Артем Т.
Level 4 Local Expert
March 27
Quickly and clearly.
Friendly staff
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саша грязнов
Level 6 Local Expert
September 7, 2023
A good PSC public service is positive, although the computers are hanging, but in general everything is fine, no hype, the staff are polite and will tell you what to do
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Анастасия Кузнецова
Level 8 Local Expert
June 13, 2023
To order a certificate from the archive, you have to Google to show how it should look. Employees don't know a lot. We look on the Internet to show a sample. Although you should know what people are asking for
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N
Level 2 Local Expert
June 4, 2024
The cash register was shortchanged by 400 tenge. Super for a government agency. Keep it up
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Ильяс Жансугыров
Level 3 Local Expert
January 23, 2023
Competent, professional specialists clearly answer pressing questions. The electronic queue passes quickly, I am satisfied with the work of the PSC.
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Айгерим Жакипбекова
Level 8 Local Expert
July 7, 2023
The workers there don't want to work at all and there's nothing to help, they don't know how they work there, I don't know how you can not know your job
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1
А Г
Level 11 Local Expert
December 4, 2022
Employees work quickly and accurately. The queue is moving at a good pace. If you need a flash drive for EDS, you can buy it there.
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Александр Бабин
Level 8 Local Expert
October 16, 2023
I am glad that there is a store nearby where you can buy 90% of the goods.
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Аблай Хайрбаев
Level 8 Local Expert
August 31, 2021
I stopped by to change my ID. I stood in line on the street, they launch five people at a time. I took a number and sold my queue for 1.5 hours. Only two tables 25 and 26 work for the exchange of certificates. Of these, the 25th went to lunch. The cashier passed quickly without waiting in line. But then you stand in a live queue to the photographer. That's where the tin started. People take a queue and go about their business, then they lose who was behind whom, as a result, a mess, swearing, insults. In general, PSC employees do their job perfectly well, but our citizens need to learn discipline and respect for each other.
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5
1
Татьяна Горынина
Level 7 Local Expert
June 19, 2023
We made an identity card, we spent no more than 10 minutes on registration and 5 minutes on receipt.
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1
Александр Тай
Level 17 Local Expert
November 17, 2022
The queue moves quickly, but, most importantly, but: there is often a low competence of PSC employees
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1
Interesting Information
Level 8 Local Expert
September 6, 2023
Super, fast, clear! Wonderful staff!
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Олжас Тогасбаев
Level 4 Local Expert
March 26, 2023
I wanted to get it fast, I paid and received it too late., they said wait for an SMS, I waited for an SMS and did not receive it.. The migrant woman as if nothing had happened
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Айгуль Сарбасова
Level 10 Local Expert
August 31, 2021
A huge PSC is very convenient to come in, the staff are polite, but one thing!there is no cash register without a commission, as in the Auezovsky PSC (((the commission is expensive from 200tenge to 800tenge, you can register without a commission there
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3
1
Азиз Жамбакиев
Level 20 Local Expert
July 5, 2022
I really liked it, the air conditioners are working, there are not many people. The staff is very polite!
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1
1
Нурдаулет Нураш
Level 10 Local Expert
August 4, 2022
There are a lot of people, but they cope, the bus does not come close, it is not convenient for the elderly and disabled, it is far to go
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2
1
Берик
Level 8 Local Expert
February 8, 2020
The PSC has excellent service, the room is spacious and convenient because if you stand in the middle of the hall, you can immediately understand where it is, some of it is on the second floor. All kinds of payments can be made only at Kazpost here, there are no other banks, only the Centercredit Bank is located nearby along this building. Parking is only around the perimeter in courtyards and special parking lots, but very close on foot. There is only one small snack bar nearby with an incomprehensible assortment, there are no others.
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3
Макпал
Level 11 Local Expert
December 29, 2021
It is very difficult to find without a map, and the PSC staff are cold and rude. I had to apply for maternity leave because of traffic jams, I arrived at 17.55 so I was rudely shown the door. In general, the impression is not very good
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3
2
Алексей Харченко
Level 13 Local Expert
June 18, 2022
There are difficulties with parking.
The staff is attentive and helpful.
5 out of 5
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1
1
Руслан Асланов
Level 10 Local Expert
September 13, 2023
As in all such institutions, everyone is severely stupid.
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Раушан Акильбекова
Level 14 Local Expert
August 24, 2023
The service is normal. There aren't that many people.
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Даулеткали Джансугуров
Level 9 Local Expert
October 9, 2021
The service is good, but needs to be improved to fully meet the needs of visitors, the main disadvantage is that there are no ATMs, namely, there are no ATMs of the Caspian Bank. 90% of the visitors are customers of the Caspian Bank
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3
1
Ерлик тауасаров
Level 8 Local Expert
February 18, 2022
Alatauski PSC location nurkent district everything is convenient for the people good service
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1
dimasnake1960
Level 5 Local Expert
February 17, 2023
Well, everything you need is there and the service is on the level.
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Юлдуз Ешанкулова
Level 11 Local Expert
December 10, 2021
It is much better than the PSC of the Zhetysuu district. Everyone is polite and friendly. I liked it.
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3
1
Timour_G
Level 18 Local Expert
May 19, 2023
Quickly. High quality. Kindly.
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Айнура Жантакова
Level 7 Local Expert
September 22, 2021
The service leaves much to be desired (many specialists themselves do not know how to properly issue a particular document, they are looking for more experienced managers. Which takes an incredible amount of time
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3
2
Miranbek Kasymhan
Level 6 Local Expert
July 28, 2023
There are too many people, especially old people
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Гулсим Алсеитова
Level 2 Local Expert
January 17, 2022
The work of the Alatau PSC is not satisfactory. Either their base is not working, or something else. Since November, I have not been able to make a request for an archived certificate. The staff are rude.
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3
1
Роза Кодирова
Level 4 Local Expert
January 22, 2023
Toktarov Marat is an excellent notary. He knows his business. I have addressed him more than once
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1
Александр Соснин
Level 8 Local Expert
October 26, 2023
Everything is well organized.
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Deena S
Level 4 Local Expert
December 7, 2019
The most terrible PSC in the city. It is located in Nurkent, access by car is impossible, there are barriers everywhere. And there are plenty of parking places there, but only disabled people are allowed to drive a car. So the elderly, pregnant women and moms with a stroller will have to trudge on foot. There are no parking spaces on the territory of the residential complex, everything is packed to the brim. We'll have to circle around the area. The PSC itself is also terrible, in order to get a coupon, you first need to stand in line at the information desk, and there is always a crowd of people and only 2-3 employees. There are few seats in the operating room, the scoreboard is installed only in one side of the hall. And there is no electronic scoreboard on the second floor at all, so you will have to run from the first floor to the second in order to catch your number in the queue. The employee taking photos for documents is very rude and unethical. He speaks sharply and not politely. The toilets are on the ground floor. Employees eat at the workplace.
I hope that I will not have to go to this disgusting institution again.
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4
1
Жан Жаманкараев
Level 7 Local Expert
January 30, 2022
Employees send each other, they waited for a coupon every time, you could immediately get to the bottom of the matter and say so and so, but no, it's not fate...
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3
1
Андрей Гущин
Level 4 Local Expert
December 13, 2022
Everything is fast, convenient, clean and on time
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3
Ж А
Level 7 Local Expert
February 7, 2020
I really want to write with mats. But you can't.
I'll start the review:
1. The queue is everywhere, even at the issuance of coupons.
2. Ventilation system is not provided. At least the windows and doors were simply opened and ventilated.
3. A complete mess, the system does not work all the time, there are a lot of people, and there are few employees.
4. Employees are like from the cartoon zveropolis - slow sloths, I understand that what a po is, such is the job, but at least if you hate people, do not go there to work.
5. Make a separate queue for individuals and legal entities.
In short, like in Africa, I don't feel like I'm living in the 21st century in an oil-rich country.
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2
Адильхан Кысбай
Level 8 Local Expert
January 30, 2022
Plenty of space for spanking, responsive staff.
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3
Салтанат Кушкулова
Level 8 Local Expert
September 1, 2019
I really like the fast and affordable service, the staff are friendly and try to help in difficult situations. I would like to wish you success in your work.
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3
2
Бахытжан А.
Level 7 Local Expert
December 8, 2019
A smelly toilet. There is no toilet paper. There are no hand wipes. There is no hand dryer. There is no soap either. In the self-service sector, half of the computers are not working. Managers extort money. The waiting room is on the ground floor, the reception is on the second floor... Until you find it, until you get there, I'm not talking about the disabled at all. They need to call the elevator, wait for it. And they lose their documents. Or they don't send it at all. They forget.
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4
Адилхан Толеген
Level 6 Local Expert
June 13, 2023
They serve you well.
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2
Anonymous review
January 27, 2020
The most terrible place is the PSC of the ALATAU DISTRICT. NO one says anything, no one will explain. The employment center does not work at all. They have a program hanging all the time. We accepted 3 people in an hour, and I have 30 ahead of me. It is not known when I will go to the manager. I waited 2 hours and 30 minutes, people say they walk for 4 days. A mess, a terrible place
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8
3
Анна Ганенко
Level 5 Local Expert
March 4, 2023
Everything is fast and clear!
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3
1
Алмас Жикебаев
Level 6 Local Expert
December 10, 2018
5 reviews
In general, the idea of the PSC is very correct. Remembering the bureaucratic mayhem of the 90s and the early noughties, I get goosebumps. Now a huge number of issues can be solved in one hour, previously it took a whole day, for example: registration or obtaining a certificate. Naturally, we cannot stop there, we need to improve the quality of service. There are negative aspects related to the competence and politeness of employees, but I think we will overcome this over time.
According to the Alatau PSC:
1. There are no instructions in the self-service sector, lay out simple and understandable instructions for obtaining an EDS and there will be no queues.
2. It is advisable to introduce an electronic queue in the same sector.
3. The program crashes periodically.
I wish the PSC increased efficiency, and the population more kindness and condescension. PSC employees are the same people as us, working for 60-70 thousand tenge per month.
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4
Саня Петров
Level 14 Local Expert
November 24, 2020
The employee who took the documents from me did not include some of the originals in the receipt. Be careful! If something gets lost during shipment, you can't prove it later
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2
1
Sandy Iman
Level 10 Local Expert
October 7, 2019
Everything is working properly, there have never been any problems with maintenance, and the employee on the second floor working outside the window is 15 or 22 (I don't remember exactly, I passed for a divorce certificate) is generally a good guy, explained everything clearly, told
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3
Ирина
Level 18 Local Expert
July 26, 2019
Convenient location, but a small room, there are a lot of people on the second floor there is no table or you wait on the first floor then run through the entire building to the second. There is a constant queue at the help desk, as there is always one consultant sitting.